Matin Saparzadeh
Google
We’ve been loyal customers of this bakery for years, and recently, we made it a tradition to visit every Friday for brunch with my kids. We’ve always enjoyed the food and atmosphere, and I’ve appreciated being able to support a local business.
However, today’s experience was beyond disappointing. While my kids might make a bit of a mess (as kids do), it’s never been an issue before. Once, they accidentally broke a plate, and we immediately apologized and offered to pay for it. That’s part of running a restaurant—things happen, and there are employees who are paid to handle these situations. As a restaurant owner myself, I would never expect paying customers to clean up after themselves, especially in an establishment with full seating service.
Today, however, an employee rudely approached us and told us to "make sure to clean up after ourselves," even bringing up the broken plate from last time. To make matters worse, at the end of our meal, he actually handed me a broom and told me to "make sure to clean every little crumb." This level of disrespect is completely unacceptable and unheard of in any customer service setting.
While the owner did come to apologize, the damage was done. It’s frustrating to see how little family values are respected these days, and even more so when employees refuse to do the job they’re paid for. If you want to keep loyal customers, make sure your staff understands basic hospitality. It’s too little, too late for us—we won’t be returning. Have a chat with your employees or I'll have to put a leash on them myself