Anita R.
Yelp
First impressions matter, outside the place is worn & in need of a facelift. Inside, dated decor. We both used the bathroom to wash our hands prior to eating, and well, both bathrooms were dirty, probably not cleaned in days, the men's bathroom was horrible with a filthy sink, toilet, overflowing trash, and unclean floors; women's bathroom was filthy with dead bugs on the floor, and toilet paper and hand towels were not properly put in their dispensers, hand soap was watered down in cheap plastic bottles and toilets needed cleaned properly as well.
First impression this place was a mistake to try. If the dining area and bathrooms are this way then I can only imagine how dirty the kitchen is.
Now for the food & service:
We ordered Medu Vada for an appetizer, butter chicken, saag (spinach) paneer, paratha, and chapati.
Service was slow, food even slower. If you are a server/waitstaff you are expected to stay out in the dining area not the kitchen while customers go unattended, not very attentive nor was she knowledgeable about the menu or food she was serving.
Our food arrived first, appetizers came when we were almost done, the explanation given was it was made fresh, giving us doubt our main course was made fresh. Our bread, one came out with the food and the second one we had to remind the absentminded server to bring.
Spinach paneer was good and cooked properly. Butter chicken was okay, the chicken tasted overcooked, I've had better. Basmati rice was okay. Paratha bread and chapati both tasted like something frozen not freshly made. Our appetizer came last and was hot, fresh, and a let down, the medu vada. The chutney and sambar that came with the medu all were ok. The one other customer in the restaurant got up and left after not receiving his food in a timely manner, 25 minutes past and he had to go to the kitchen and ask where his food was. With only three people ordering food, this place still couldn't take proper care of its customers. And then we watched a staff member come out of the kitchen and sit down to eat what probably was the other customers late food. Shameless. I'm sure the poor customer service given by the waitress was also part of the early departure. Nor did she clean or clear his dirty table, totally lazy. It was still dirty when we got up to leave. She spent more time in the kitchen than in the dining area, she seriously is in need of better training. It took her 10 minutes to bring us take away boxes for our food, seriously... I could have gotten up and went to the servers station and got my own box faster!!!
I don't know how this place stays open. Serious staff issues, horrible customer service/waitress, unclean bathrooms and dining room.
For $48 dollars I would expect better service and better food than what we received, overall a huge letdown and we will not be back nor can I recommend this place.