Chipotle Mexican Grill

I don’t know why chipotle does this or how they benefit in the long run. It’s popular culture to joke about having to police chipotle servers to make sure you get the proper protein portions but the jokes stem from a real issue. Look at the amount of chicken that was put in my Pick-Up order. I guess this location saved minimal dollars in cheating me out of a decent meal but they lost a customer for ever and got a 1 star review…

If you’re lucky enough to find yourself at a Chipotle location staffed by a certain tattooed worker—especially on a busy Saturday—consider yourself in good hands. This employee is a standout example of how personal style and professional prowess can merge seamlessly in a fast-paced work environment. From her meticulously crafted tattoos to her exceptional ability to work under pressure, she embodies the qualities that make her an invaluable asset to her team and an absolute favorite among customers. First impressions often start with her tattoos. Beautifully inked and artfully displayed, her tattoos are a testament to her individuality and personal history. But these tattoos are more than just decoration; they serve as a reflection of her resilience and unique perspective on life. It’s clear that every design tells a story, offering insight into the person behind the apron. They speak to a character that’s not afraid to stand out, and this confidence carries over into her work ethic. When it comes to handling the demands of a busy Chipotle kitchen, this employee is a true professional. Chipotle, known for its quick service and high-volume atmosphere, can be an intense place to work, especially during peak hours. The kitchen can quickly become a whirlwind of orders, pressure, and chaos. Yet, this worker stands firm. She thrives under the rush, maintaining her composure when others might falter. Her ability to stay calm in the most stressful moments is remarkable—where others see stress, she sees an opportunity to deliver exceptional service. This calm under pressure isn’t just about keeping things in order behind the counter. It translates into the way she manages customer interactions as well. Whether it’s explaining the day’s special or customizing a burrito with a smile, she exudes patience and attentiveness. Her tattoos often spark conversations, and instead of seeing them as a distraction, she uses them as a bridge to connect with customers on a personal level. It’s this human touch that elevates the experience, making her not just an employee, but someone who leaves a lasting impression. In addition to her customer service skills, her work on the line is fast, efficient, and precise. Despite the hustle and bustle around her, each order is crafted with care and attention to detail, ensuring that customers get exactly what they want. This attention to quality, even under pressure, sets her apart from others in the same role. Her teamwork is also worth noting—she communicates clearly with colleagues, helping to keep things running smoothly even when the pressure is on. There’s no panic in her movements, only a quiet efficiency that ensures everything runs like a well-oiled machine. Ultimately, this tattooed Chipotle worker exemplifies what it means to excel in a demanding environment. She’s not only skilled at what she does, but she also brings a sense of authenticity and leadership to her role. Her ability to stay calm, work quickly, and connect with others makes her a standout employee, and it’s clear that she brings more than just her tattoos to the job—she brings a wealth of experience, character, and professionalism that enriches every shift. For those seeking a memorable, high-quality experience at Chipotle, this worker is sure to make it one worth coming back for.

As far as I know, the Chipotle store closes at 11 PM, and we visited around 9 PM. Despite that, one of the employees, a white guy, was rushing us as if the store were about to shut down. He was extremely rude and acted like he was working for free or being forced to be there. My message to the owner is simple: ask your employees to treat paying customers with basic respect. If they do not want to work, then they probably should not be working at all. We are not coming to your store to get free food, we are paying for it, and the last thing we want to deal with is nonsense attitude from employees who clearly dislike their job. There were two employees in total who were rushing us for absolutely no reason and throwing attitude the entire time. Honestly, their behavior was unprofessional and embarrassing. These two employees made the experience miserable, and because of them, we will not be returning to this location. That said, the cashier lady was very polite and respectful, and she was the only employee who behaved professionally during our visit.

I was served stale and undercooked rice. After taking 2–3 bites, I noticed the rice was uncooked—and unfortunately, I had already eaten some. The next day, I ended up with a stomachache.

Seriously felt bad entering this location with hunger and fever. Ordered food couple of minutes ago. 1. The customer support was bad. 2. The serving was very less than kinda half than other chipotle stores. 3. Unable to feel that chicken in whole order and tastes bad. Rice seems hard and uncooked. 4. Bad packaging and didn’t handled bag just dropped on table and left. Felt rude customer support. Person before me felt the same thing. Wholesome bad experience would not visit again neither recommend others.

This place use to be good. First the quality started going downhill so I came less. Now they have managers policing the chicken. Tonight I ordered double chicken and a worker put in two scoops. The manager asked his employee to take chicken out of my bowl and he proceeded to take a half scoop out. I pushed back on it and said I would leave if they didn't put it back because I am not paying for double and getting 1.5. They relented and put the chicken back in, but the manager was really grumpy about it. This company is losing customers left and right over portions they really should measure it with a scale.

The food was actually very good. The quesadillas with sofrita was really good. But unfortunately the atmosphere was subpar. I agree with one reviewer about the soda fountain. When I asked someone to fix it, he was very rude to me when I tried to show him the problem. So unprofessional. I might come back because of the food but not because of the atmosphere. The place better shape up.

I have ordered from this store for over a dozen times, and the amount of meat in each delivery is just constantly decreasing. I paid for two full size of protein, chicken and steak, but the bowl I received has just enough protein that could barely cover the very bottom of the bowl. $20+ for this nonsense. This is nuts. don't waste your money on this store. you could get much better quality from other branches

Everyone shits on reviews of this chain for whatever reason. I've seen customers treat staff as if they were entitled royalty. Most of the time In the service industry, the customer is actually fucking wrong. Every time my portions are enormous and the burrito is medical grade, without the medical grade enhancements. Staff has been friendly and generous, even with the catering. No complains here.

My husband is a firefighter for Jersey city and apparently they only offer discounts "for police officers" and not firefighters. That's really sad and disappointing. Whenever firefighters go out in uniform they should be offered discounts for the service they do for our community.

Tonight I walk in and they tell me they can't make me a burrito that I need to order online. Wait, WHAT? If you are low on tortillas you don't tell the dine-in crowd you are out. You turn it off in your third party apps. The most chaotic, poorly run, poorly trained, absent of management location in Chipotles portfolio. It should almost not even be open anymore. Awful.

Please never order for here. Only walk in, so that you can see your food being prepared. I would give 0 stars if I could. I was supposed to get 2x Burrito Bowl: 1/2 Chicken, 1/2 Steak, Brown Rice, Mild Tomato, Medium Corn, Medium Green, Sour Cream, Cheese and Lettuce. What came was bowls with only Chicken, Steak, and Rice. We were also missing our bag of chips. This is the second time Journal Square has let us down. The first time, our order was completely wrong. The photo is exactly how we opened them. So sad. I like Chipotle and would normally recommend another location, but it seems like every location in Jersey City is just as bad.

Honestly the worst experience every time I come. I'm more surprised when my order is actually correct. I ordered on the app yesterday for pick up. When I went to pick it up I saw they forgot the fountain drink cup, but when I asked for it, they told me I didn't order one.. they said I ordered an apple juice with the children's meal.. I showed them I ordered a fountain drink.. the employee then argued with me that fountain drinks aren't an option for kids meal even though it said it right there on the menu and the app, told the other employee not to give me a cup.. all this and there wasn't even an apple juice in the bag either! At this point it was my fault for not checking every single item, but I got home just to realize they didn't even give me the kids meal!! They gave me a random order of 3 carnita tacos? What a waste of time and money.

I gave it one star because I HAD TO! This location is the absolute worse!!!! Food is either cold or looks old! And the portions are sooooo small compared to any other location. The proves are higher and it always fails! Terrible, just close it down!!!

Good place to come for fast, healthy and convenient food. Came here multiple times and each time ordered burrito bowls. Their portion are acceptable for single individual. Again, this place is just like any other Chipotle!

I ordered Chipotle my order was not correct and it was cold and messy. I feel the employees don't know the menu and meals well they need more trading on what goes with what. My order was horrible and I will not order from this restaurant again and will advise friends and family.Chipotle need to do better. I was directed to a virtual site, Scott this was not helpful, I feel chipotle is hiding behind their customer issue instead of correctly dealing with the customers.

Unpredictable! Chipotle is my favorite of all the fast food burrito chains because they offer brown rice and their chips are exactly how I like them; light, crispy and randomly salty. They have several meats to chose from barbacao, smoked brisket, shredded chicken, chicken chunks, steak, guacamole to sofritas. They offer all the typical vegetables and toppings with an upcharge applied to guacamole. They have several menu items but I always get a burrito. You can order the burrito in a tortilla wrap, a burrito bowl or a burrito salad. They've only earned a 3 star due to their unpredictability. I have been lucky to have a 5 star burrito which had perfect ingredient proportions, everything was cooked properly, and it was aligned accordingly with a taste of everything in almost every bite. I have also had a burrito with hard uncooked rice as well as a burrito where every bite was a different filling, like an entire bite of lettuce with no meat, sour cream or rice at all. I am sure I will go to this neighborhood Chipotle again and hope for that occasional 5 star burrito.

Terrible! came to order a bowl just to receive one spoon full of rice, which wasn't enough! The meat portion was terrible too. Worker are too stingy, I ask for more meat and they would say it would be "extra" so I didn't ask. I feel as if I'm the one getting scam paid close to 15$ for half a bowl. :(

Got a beef bowl without beef. Got another beef bowl with plastic in it. Got an order with chips with no chips given and the workers didn't even have the courtesy to tell me that chips were out- they just left my order on the shelf to pick up. Luckily I checked and realized that there were no chips; but they can't refund me and jisu asked me to contact customer service. Their rice is stale, portion is half what I got from Chipotle in NYC. Actually after writing so much I start to think I must be crazy since I keep going back. I guess there are just no other chipotle nearby. Someone should take this place away and set it straight.

Nothing special, service is kinda bleh, food is so so. To the right of entrance is the bathroom, they will ask you to read the number off of your receipt to get in

This location is by far the worst one I've ever been to. The entire place and restaurant is dirty. Their lemonades had a roach in it, when I got it last. Basically if you want an empty dirty bowl, with attitude from the staff and manager go here.

Mr Michael has absolutely FANTASTIC customer service. He is always happy like a ray of sunshine.

they are mad stingy with the food barely give any good portions. they could do better. Employees don't even know what their doing honestly.

I've been to plenty of Chipotles in the past and this location might be one of the worst I've been to (almost on par with the college town location where I got food poisoning). I haven't gotten food poisoning here, but I've tried to give it a chance 4 different times (pick-up and Door Dash) and the experience is always the same. My go-to order is a chicken burrito bowl and I don't know whether its just the chicken, the salsa, or what, but the entire thing is too salty to the point where it's almost inedible. I feel like after every couple bites, I have to chug water to get it down. I end up throwing away 2/3 of it. My boyfriend, who puts salt on literally everything, has ordered with me each time and also thinks the same. The chips always come stale as well. I totally understand that restaurants have been struggling during COVID, so I really wanted to give it a chance but I honestly don't see myself having Chipotle anytime soon, especially not from this location. Also reading other peoples' reviews of poor food handling makes me never want to come here again.

I've never experience at any other chipotle what I experienced today at this location. I placed an order and set time for pick up at 8:15pm.m, which was confirm via email. I arrive at locAtion at 8:10 and decided to come in for my order. There were at least 10 orders ready to go on the tables and a few people coming in. As I looked for my order, a manager came out and said they were closed and she had to throw all theses online paid orders in the garbage. She knew a lot of customers would be upset because she had already called the police before anyone can complain. When we the customers asked why and what would happen with our order, she said you can ask for a refund via our corporate in a rude way. It is disgusting that they would throw our orders in the garbage after we had paid for them just because she didn't want to service us. I would had given them zero stars but Yelp does not allow. I hope corporate takes a good look at the people they have working at this location they have very poor customer service.

This place is straight up ghetto. The "manager" is straight up trash, extremely rude to customers. While I was there, she started arguing with a customer about putting his hand on the counter and told the worker to throw his food in the trash and then threatened to spit in his face. All their sodas were out and about 10 workers who couldn't replace it. Can't believe this place is still in business and an embarrassment to the Chipotle franchise.

Not sure why this place is like this, as I've been to many chipotle locations and used to work for chipotle down in Hoboken. The food is NEVER warm, and always cold. Concerned about getting sick every time because the temperature regulation is obviously not correct. As an ex employee I know this is not correct and dangerous. The portions are out of control and the food is served messy, disgusting and sloppy. The employees look miserable and angry and treat customers rudely. Picture below is my moms meal, which she had to warm in the microwave before eating. I got tacos that were cold (and the soft shell tortillas were raw). This place is messed up.

Very skimpy on the food. Small portion. Bowl barely had any salad or guacamole. Smh so disappointed. Pick up food so I didn't check before I got home . If you gonna give this little bit of food your prices should be cheaper. Smh

This is my neighborhood chipotle I eat here like once a week. Always nice always good love y'all

The chicken burrito is tasteless and not hot Burrito in this place is very bad and i am dissatisfied i think i will not try this location anymore

This is not about staff, service, or wait times. This is strictly about the food quality. There is something off with the temperature regulation and the 'hot line station' doesn't hold temp for any of the foods. Yesterday we ordered at 7:48 pm. Picked up our food at 8:00 pm and you could tell the food wasn't warm. We ate it and it was cold all the way through the rice and meat (burrito bowls). I'm writing this as a warning for anyone considering eaiting here especially during Covid when you don't need a compromised immune system. We have tried this locations food 4x and every single time the food was cold and we got food poisoning the very next day. We have tried Chipotle at many different locations in NYC and have never experienced cold food or food poisoning. It is strictly this location.

I ordered something and I got something completely different. Then to top it off, they didn't answer the phone so I couldn't get a refund

Probably the slowest, most disorganized Chipotle location I've ever been to. Food is regularly cold. Nowhere to park. And seedy characters inside and outside. Pretty much avoid this location at all costs and consider the Hoboken location instead.

My boss placed an order at 12:52PM. We are starving? Why? We sent the secretary to get our lunch and she said it was already picked up. The employees refused to make a new set of food. My boss spoke to the manager who also refused to remedy the problem. Why should we pay for food we never got?

Food everywhere ....Drug addicts kept coming in to drink from the soda fountain and one coughed on the machine while filling a water bottle . A staff member walked by and sprayed the machine once and didn't wipe the machine....kept walking . I just left

Not sure about in-person, but if you order through an app, they'll skimp on the food. It's pretty ridiculous. I've also ordered vegan bowls and found random pieces of meat inside...

RUDE and LAZIEST Chipotle ever. Ive been to several and i have had little to NO problems from this franchise EXCEPT this one. Every single time.. either they tell you theyre out of something at 2pm in the afternoon OR they tell you they cant make something thats literally on the damn menu! I always ask for the Kids Quesadilla with added Steak (0.55cents added for meat AS PER THE MENU). When i asked for that she told me the kids menu quesadilla is only cheese no meat to add (ITS LITERALLY ON YOUR MENU!) & if u try and explain they start yelling and catching an attitude. If im spending $60 on food at your place - pls treat customers accordingly! Specially if we are addressing you with respect! The chips are always ALWAYS stale and the meat they have always looks like its been sitting there since yesterday . Chipotle.. pls check this place. It needs a revamp ASAP!!!

Food is good as always... but DO NOT ORDER FOR PICK UP. They mess it up every single time. Once I ordered a burrito with chips. And instead I got 2 bowls for other people. They Always forget to add my chips and so on. I mean I order burritos all the time but here I am... eating a bowl instead. I mean the sticker even says burrito. Come on. Do better.

This is what I opened up after I returned to work from picking up what was supposed to be a steak burrito bowl lunch order for $13. A bowl of steak meat only. Not sure how you can get a simple lunch order like this so wrong. Now I understand all the 1* reviews.

The worst please stay away from this location / Corporate look into this. Weak customer service- weak staff communication- poor treatment of customers old and young. Disgusting

Clearly it says "Carnitas Burrito!" I asked for a burrito but apparently it came as a bowl with the wrong meat. I asked for carnitas & it came with beef. And on top of that that I asked for half white/half brown rice & it was completely white rice! I unfortunately am on a time limit for lunch since I'm at work but I AM NOT HAPPY! Ridiculous, please train your worker to read because clearly they're illiterate! The nerve!

We ordered online and decided to stay. When we came in they had our order ready to go. The place was busy a lot of people were coming in and out. The food was fresh and good. They served us a lot which was really nice of them. The only thing was that the tables weren't that clean so we sat by the window. However, it made sense considering they were busy and it was 7:36pm.

No stars. It's always a problem with this location. Hard rice in the burrito which I had to drive back for another. I let that pass gave it some time and ordered again today. Well as they say, fool twice shame on me. My children were about to eat the side guacamole and I noticed it was half full. So I told them not to eat it as I realized it looked like someone ate out of it and the bag was open when they received it. Total bust for lunch. Chipotle is blaming delivery and vice versa. So disgusting and vile.

I loved the food BUT EVERYONE WHO WORKS THERE has a disgu horrible attitude and just doesn't even budge to be nice to anybody even had a back n forth conversation with one for no reason at all

This chipotle is the worst have to Waite half hr for and order that going cold .while I witch it go cold 2 order ahead of me .and walk around the hole blvd before you get inside then get the check out wrong order

Great location and good workers but bad quality on the food. They need a good supervisor and someone who motivates them

I understand now why this location gets low marks. We placed an online delivery order via the website and it came completely incorrect. Once calling about it, they apparently have no idea how to credit customers back for mistakes and refused to send a replacement. Will not order from this location again. Would not recommend them to anyone.

Staff is the worst! Ordered half/chicken/beef bowl a usual order of mine couldn't get it right gave me a burrito instead wasn't wrapped right every shit was leaking and charged me extra for a meat I didn't had inside the burrito thanks chipotle jsq. Worst chipotle ive been soo far

I'm very disappointed with the service at chipotle more specifically this location. Countless times I've ordered through doordash and the order has come back either completely wrong or missing one item. Idk what's going on there like are there too many orders or is the staff not paying attention because why are things always so wrong. When your delivering something to someone it should be perfect because otherwise some people dont have a way to go back and fix the issue. As of right now I'm gonna not order here because its terrible service. And I'd wish management would fix the issue so people get what they order.

Please if you are concerned or at high risk of COVID-19 please stay away from this place. They have all the chairs blocked off so you cant get to the bags where they leave the food. There are about 6 workers that are standing around talking in very close proximity. You wait about 15 minutes for them to bring you not just your food but a large number of orders all at once. There is a large table with letters so that you can pick up your food with minimum contact. However, you still have to wait for their server to hand you your food which is about 1ft of distance. So it is best to stay clear of this restaurant until the threat is contained becauaw these employees are not at all concerned about your health they are not concerned about their own.

In person is fine but never order delivery or uber eats. They ALWAYS half ass it. They give you half the food and it sometimes is disgusting. it looks like they literally threw it on the bowl.

Chipotle is known for their food, what people needs is the good service from newly opened store. I believe their service lacks the coordination between the staff, and I have been there twice so far and both times the person served me was not polite with me. The quantity they gave me is very less to other chipotle I go to. And looking around and inside this place, does not look like it is a new store.

F****k this chipotle I wasted time getting there to find out they open at 4pm. Another time I order through the app witch told me my bowl would be ready in 10mins but when I got there I had to wait 40mins for my order. If convenience is important to you don't go to this chipotle

I ordered a salad through UberEats and for some reason they didn't put any lettuce. It's a salad why wouldn't lettuce be included it's the main component.

Workers here don't wear masks. Customers without masks are constantly leaning on the counter over the food. They are always running out of items. Sometimes the workers don't listen and get your order wrong. They will randomly be closed often.

Waited almost an hour for my food after ordering. I can't speak and so I asked through writing about my order, showing them my order receipt and all, and they were rude about it, almost refused to acknowledge me and when they finally did, told me to just go back on line and order again at the register. It wasn't even that busy for them to be this rude.

Never order Uber eats from here. I ordered a chicken burrito bowl the other day, and I couldn't believe it; there was hardly any food on the bowl. It was about a table spoon of some shredded lettuce, a few pieces of chicken and a dash of cheese. Unacceptable. I didn't have the energy / time to call the store, so I'm posting this review so that others beware.