"A national fast-casual chain that long allowed a menu hack where customers got a spare tortilla with a burrito bowl to roll a jumbo burrito; it now charges 25 cents for that extra tortilla, a change many view as a petty betrayal. Critics say this small fee reflects a wider pattern of corporate behavior, pointing to alleged labor violations in multiple states, reports of punishing workers for calling in sick during the pandemic, and aggressive expansion tactics such as offering to buy out struggling independent restaurants' leases. For detractors, the quarter for a tortilla is symbolic of a company that consistently appears to put profit ahead of people." - Jaya Saxena