Sophie K.
Google
We’ve been loyal Coco Ichibanya customers for a long time and usually dine in about once a week, which is why this is especially disappointing.
Recently, we’ve noticed a consistent drop in both quality and portion size when ordering takeout, compared to dining in. This time, the curry portion was noticeably much smaller than what is normally served in-restaurant (photos attached for reference). The meat in my order also tasted overly batter-heavy, undercooked, and stale, which made it really unpleasant to eat. Unfortunately, this isn’t the first time we’ve experienced this with takeout.
On top of that, the customer service has been frustrating. There is a younger female staff member who is often at the counter, and every time she handles our order, the experience is negative. For example, we once ordered pickup and waited over 30 minutes past the quoted time, and despite clearly seeing us waiting, she never acknowledged us or gave an update. Her attitude has consistently come across as dismissive and rude.
We don’t like leaving negative reviews, especially for a place we genuinely enjoy and support regularly. However, it’s upsetting to feel like takeout customers are treated differently — both in food quality and service. We’re hoping management sees this and addresses the inconsistency, because we want to continue supporting this location.