Lauren Rocco (EatingFTL and EATlanta)
Google
Fantastic food found at Craftsman! This establishment has moved slightly from its original location, but is still in the same general area of Edwards Riverwalk Roundabout. It was easy to find and there is plenty of parking in the plaza. I enjoyed grabbing food here for lunch recently when I was visiting the area, and tried the Oven Roasted Tomato Soup, Hot Chicken Sandwich, and the Schmidt Mac. Everything was flavorful and hit the spot after I had a morning hike. The food was really good and inventive! The menu had a nice variety and was priced as you would expect for being close to a ski town.
Service was ok until we needed the check. Our table had been cleared and we were trying to flag down our waiter to ask for the check, but he was busy attending to other tables. We were able to get the attention of the manager on duty, who came over and made some rude remark to us because we were gesturing for the check. He gave us the mobile POS device so that we could be on our way, however we could have done without the nasty attitude. I have never encountered something like this coming from a “manager”.
I’m not expecting a manager to make small talk with the table, but being rude and having an attitude towards customers is inexcusable. It doesn’t matter how great the food is - customer service is what people remember! There are plenty of other places in town for locals and visitors alike to spend money for a tasty lunch or dinner, a manager with a bad attitude will never fly in my opinion. I’m a fan of the food here at Craftsman, and it was some of the best tasting food I had while visiting, but the customer service needs to match the excellence of the food. Another thing to keep in mind is that on the menu it mentions a 5% surcharge will be added to all checks to support the staff, and you can let the staff know if you would like it removed, something to be aware of when it comes to calculating the tip. I wish the owners success with this larger location, but who wants to go back to a place and spend money where the staff is rude, certainly not me.