Crumbl - Chelsea

We came here based on a recommendation and really liked it. Great variety of cookies, each one was delicious. My daughter and spouse loved them! The freshly served warm cookies were our favorite. Definitely recommended for anyone with a sweet tooth. 🍪

I ordered the Cake Batter, Snickerdoodle, and Strawberry & Chocolate Cheesecake cookies. It took about 10 minutes to be ready, but they were all absolutely delicious. I'll definitely be back to try more as soon as I get the chance!

Delicious cookies - the lemon one is a must buy! This location has two benches outside for you to eat at, which are usually taken. You’re within walking distance of Central Park though so on a sunny day it’s perfect. They have ordering screens which make it a really easy process. My only complaint is the whole thing feels a little “corporate” and soulless - the shop is very white & not decorated, I was expecting a cutesy vibe.

Big flavors, rotating lineup — sometimes hits, sometimes misses 👍 What’s great: • The weekly rotating menu keeps things exciting—fans appreciate the novelty and creativity  . • Popular flavors like Caramel Apple and Cornbread are standing-room-only favorites—Reddit users gave Caramel Apple a solid 9/10 and Cornbread a perfect 10/10 praising their layered textures and rich, nostalgic taste . “Caramel apple … flavors and textures come together perfectly,” and “Cornbread cookie … tastes just like a thick piece of cornbread.”  👎 What’s lacking: • Some cookies (like the S’mores Brownie) suffer from inconsistencies—edges can get too hard and textures too dry . • Cake-style flavors (Birthday Cake, Confetti Cake) sometimes feel artificial or overly sweet—Reddit reviews noted tangy frosting and salt hints for the Confetti Cake

Crumbl was a 45 minute. $36 dollars later the worst tasting 6 pack of cookies. The basic chocolate chip was the only hit. Kids took a tinny bite and the rest went straight into the bin.

Basically just a cookie factory fashioned into a small takeout restaurant. This place sits behind a bunch of tall buildings on west 24 st and Chelsea near 7th ave. The artwork on display like the cookie logo as well as the crumbl mascot is pretty cool and the smell of the factory is even better. Once you go inside you can actually whiff the cookie batter and sugar and I do t know whether it rots your teeth or make you live your nose one of the other. There are about 4-6 employees on the inside and you don’t even need their assistance to pay and order your cookies. They have 2 systems specifically for that where you choose from their menu of cookies. Either singles or multiple packs (4,8,16 etc) and usually they have about 8-10 choices for cookies and treats to choose from including brownies and ice cream. They are seasonal so the choices change every week to every month. I went with a strawberry shortcake and a cookies and cream brownie which was absolutely phenomenal especially since I waited about 5 hours to eat. The cookies are warm and meant to be eaten right away in order to enjoy the softness and moisture that comes with it but you can still eat it cold regardless. I paid $12.57 for the these 2 and I don’t know whether it was worth it or not but the portions were pretty big and the cookies themselves were pretty good. Overall I would say this place is good to try at least once but going back over and over you might as well eat yourself to death considering the amount of calories and sugar inside each cookie.

Classic Crumbl- very small store and busy. Be prepared to wait or order ahead. Customer service was impersonal, they were all making the cookies and no one on the register to greet customers and help. They have the self service ordering as well.

Crumbl is far better than any other brand desert/cookie I’ve ever had!! Hands down the Chelsea location so far is the best!! It’s always clean, the service is fast and for the most part the staff there is very friendly. If I’d had pick a store. Chelsea will be my go to compared to the other two stores I’ve visited!!

Amazing store. Very clean and organized ... will definitely go back .. fast curbside pick up. Taste delicious

I'm a huge sucker for cheesecake, it's definitely my favorite option for dessert. Sadly, I put myself on a diet and I'm making sure I stick to it but I had to try a small portion. The cheesecake was excellent-- I was utterly surprised because everyone doesn't make cheesecake well-- Crumbl clearly passed the test. While I only had two small spoonfuls, I will definitely return down the road when I am actually able to enjoy the full dessert!

Sweet tooth is their speciality! Ordered a Oreo brownie cookie. So good, moist and just the right amount of frosting with crumbled Oreos on top! Easy ordering with nice staff and bakery style decorum. Each cookie has recyclable boxes that are easy to open/close. $ price varies on cookie/ dessert selections * cookie/ dessert selections vary weekly

This is a small shop. No seating and barely enough room for the line to form. Logistically, the set up is a bit unclear as they have a self-serve kiosk for credit cards and a cashier for cash. However, they don't clearly specify if there are separate lines for each. I got on line, then a customer who came in after me moved towards the self-serve kiosk and was able to order before me. Other than that, their cookies have become a bit viral because they are so indulgent. They change their flavors weekly, so be sure to check the website before visiting to ensure there are options you will enjoy. The cookies definitely tend to be very sweet. I enjoy them mostly because of the cream cheese frosting. They're slightly crunchy on the outside and very soft baked inside. Sometimes they have additional desserts like tarts, brownies, or small cakes. Fun for an occasional treat!

I just got a few cookies to go. They're not very big but they taste delicious. You order on the machine. Take a few minutes wait. One can never turn down sweet

Crumbl is near where I play trivia on Saturday nights and there is always a queue out the door. Finally on a cold Saturday night, there were only a couple people inside. I ordered the chocolate and peanut butter cookie, but didn't actually know what to expect. The dessert is huge: with lots of whip cream, peanut butter pieces and chocolate mousse on top of the cookie base. It was pretty good but not amazing. I did eat the whole thing (over a few days). The desserts are fun though (you can get mini versions and multi-packs) and I can see why it's so popular.

The ONLY thing I wanted was the chocolate peanut butter pie and I almost thought I wasn't gonna get it. Traveled an hour to the nearest location ang went on the app to order. It said baking and gave a time it would be done so I'm like, ok. But then it went to sold out and I wanted to cry. I asked one of the workers about it and told him it was literally the ONLY thing I wanted. He told me one sec then came back with a box and gave it to me. IT WAS THE CHOCOLATE PEANUT BUTTER PIE!!!!! I was so extremely happy and left with a smile on my face. It was really freakin good tho it could have been a little more peanut butter tasting. I also think the crust on the bottom needed to be Oreo cause it was eh. But good all in all and I would get it again if they bring it back. And Crumbl, OPEN A LOCATION IN QUEENS!!!!!!! Kew Gardens preferably!!

I came to pickup my preorder today. There was a long line wrapped around the corner that moved at a decent pace. Inside is really small and tight so there isn't much waiting room. The biscoff tres leches is in my top five and today it did not disappoint! It was made perfectly. They definitely need to work on their phone customer service at this location but other than that, it's your standard Crumbl.

Me encantan las galletas De Crumbl Súper rápido estaba mi orden y las galletas muy deliciosas

The Crumbl pumpkin pie--a seasonal treat that lures you in with its delicate piped crown of whipped cream and a golden, glossy filling--promises more than it delivers. My visit to the Chelsea location took place on a cold, rainy November day, with a relatively short line of about five customers. Most of them came in pairs or groups because, let's face it, Crumbl is a team sport. The service was brisk and the place was spotless, but its compact size made me wonder how chaotic things might get on busier days. This particular location is small, even tinier than the one on West Village, so I can only imagine how chaotic it gets on a normal day. Still, on this dreary afternoon, the service was quick and efficient--no complaints there. Now, onto the pie. At first glance, it's Instagram-ready, wrapped in its quaint aluminum tin and neatly adorned with cream rosettes. But dig in, and you'll find it's more of a mixed bag. The crust? Delightfully flaky with a satisfying bite--no soggy bottoms here. The filling, on the other hand, left me conflicted. It leaned more toward a custard-like consistency, jiggly and smooth, with notes of cinnamon, ginger, and nutmeg that screamed holiday cheer. Yet, there was an unexpected sweet potato-like undertone, leaving me guessing whether pumpkin had a co-star in this production. The custardy texture was almost pudding-like with an intriguing sweet potato-ish vibe... was it part pumpkin, part something else? Whatever it was, it worked. The whipped cream, while aesthetically pleasing, added more visual charm than flavor depth. Personally, I prefer my pumpkin pie served warm; this one was served cold, which dulled some of its appeal. I couldn't help but think it would've sung alongside a cup of coffee, so I'd recommend grabbing a latte beforehand or bringing one along. If you're planning to try it, timing is key. Crumbl's popularity means some staples might not be available when you visit (a tragedy for chocolate chip cookie purists). All in all, the pumpkin pie was pleasant enough for the season, but not the game-changer I had hoped for. It's worth a try--just temper your expectations and maybe bring a friend to help you dissect the experience.

Is the cookie worth the wait? A definite yes. I passed by the Crumbl Chelsea location in the middle of the day on my way to an event and was greeted with a line that wrapped around the block. A few hours later we passing by again go see the line was slightly shorter and while discussing if we should even get cookies unconsciously found ourselves on the line while trying to look up the menu. The line moved at a reasonable pace and once we were inside, the smell of fresh baked cookies made us forget our order and us selecting every available cookie. The store is small, there are no seats and the line wraps shortly once on the inside. There is an ordering kiosk that takes your order and then they are quickly brought out to you in the pick up area. People were shuttling to the location via uber with their prepaid orders but couldn't find out how to pick them up. It turns out if you order online, you can head in and see on the pickup display screen when your order is ready but this is not indicated anywhere outside, so a number of people with ready to pick up orders found themselves online longer than they needed to be. The cookies are warm, soft and gooey in the middle. When they have it on the menu, the pink velvet cake cookie is truly the best.

I have been here a few times. I usually go after my fitness class. I know don't judge me . I've had a few selections. The menu seems to be different every time I go. I've had the chocolate chip, the birthday and the cookie that was like a pan shaped with a cream on top, can't remember the name. All of the cookies were good. I still don't feel like it beats insomnia but they are pretty good. The chocolate chip was huge but it tasted a little under cooked. I don't know if that was because they didn't cook it throughly or if that was intentional. There is no place to sit and the staff don't seem too happy to be there. Which is why I'm giving a 4. They're also always out of things that are supposed to be available.

Crumbl is a national chain ... Finally made it's way to NY over the last two years I believe. I've been hitting up these spots in every city and town I spot one. Mostly out of curiosity for the "flavors" of the day and for a sugar fix. Love that they now offer a 3 pack mini box ... because sometimes you can't eat just one giant cookie. (My kids and I can be indecisive when it comes to picking a flavor so the mini pack is the way to go). Hee hee Totally sweet, totally worth the diabetes (quoting a friend). And most spots open late, like 10pm or even midnight depending on location. This Chelsea spot is midnight! They do their baking on site so the cookies are super fresh and little to no waste at the end of the day. Store is very clean and organized. You can order at the kiosk or with a person at the counter. Super efficient as your name appears on a board to track your order progress. Within minutes, it's ready. Warm and packed in their signature logo pink box. Gotta try it.

Delicious!! Found the place after seeing a bunch of guys devouring something off a pink box on the street lol it was late so they didn't have much left. Tried the s'mores and the chocolate chip ! OMG! The s'mores!! YUM!! The cookies are warm and oh so tasty! $5 for a large cookie and they have minis 3/10. Wanna go back to try the rest! GO!

If you wanna get cookies avoid long line , pls come in the morning ! I actually live next to them , Morning is quiet, after noon, getting start line till midnight . They are Getting crazy gradually... I recommend you to come morning, cookies are fresh, no line to wait. Their crafted cookie was pretty good.. I should order special one but I picked strawberry once looks cute on Social media...

Ordered online because in the past the line has been ridiculously long. My daughter has been asking to try these cookies for awhile now. We got a pack of 6z you download app and let me hem one when your near and they supposed to have your cookies ready. It's very small in there so we wait by the pick up counter and there's a screen that says who they serving next we assumed it's name would be there since we pre ordered. But no you have to tell them your name when you're there . We didn't know and we waited 10 minutes. After all this we went home my daughter tried the cookies and was disappointed lol

I have so many thoughts on Crumbl that it's not even funny. I shouldn't have any thoughts is what it really boils down to. But I've seen way too many instagram videos that it's made me uncomfortable. I've seen the lines rolling out the door. Literally every single day. Like almost like these people are waiting on line for tickets to a concert levels of length of a line and at the oddest hours. Middle of a work day? Yes. Night time when you'd think people are at the bars? Absolutely. No, they're at Crumbl cookies. So, finally I caved after I noticed I had a birthday cookie to claim and that I could take literally an entire month to claim the cookie. I had come by once when they were doing a promotion. Someone told me they were giving out full sized cookies and it turned out to be a dixie cup of really bad tasting banana bread pudding. Gave them the benefit of the doubt and came in the middle of a work day this week. I legit had to wait on line over a half hour for a singular cookie and I can tell you exactly why. First, there is no one at the counter to greet you. They have electronic tablets so you can pay with only credit and figure it out yourself. If you need help, you will have to flag down an employee in the back that's furiously trying to scoop out cookie dough to bake it. They have to remove their gloves and start the process of human interaction from baking and do this multiple times over because EVERYONE on line including myself had problems with the electronic kiosk. Their second issue is that this business likes to make their cookies fresh to order. So they are baking what you order and what's on demand as you roll in. This may be why half the time I see a video review people show that the inside of the cookies are still raw. Personally, having family that's worked in the bakery industry I think this set up is ridiculous and time consuming. If a vast amount of cookies are baked early in the morning or over night they will still be fresh. You won't be ruining the experience for anyone. The lines would speed up and there would be no underbaking issues. Everyone is happy. Lastly, the cookie I choose was the peanut blossom. It was alright. It honestly tasted like something I could bake and have but in a larger format. I liked the chocolate frosting in the center but it could have used more of it if I had to nitpick on anything. The cakes worry me for the underbaking reasons and I regret not trying their regular chocolate chip or semi-sweet but maybe maybe one day I will be persuaded to try them again if the hype ever dies down. Kids, it's just a freaking cookie.

I have no idea how this place is operating. They are severely understaffed, none of the people working here seem like they want to be here. The line is always out the door every time I pass by, not really because the cookies are insanely good (which lucky for them they are pretty good) but mostly because service is horrendous. I waited 45 min just to order and then longer just to get a single chocolate chip cookie. I know the cookies are good, but not worth it.

Sweets, especially cookies, are my heart's true calling lol. So learning about a bakery that makes cookies with weekly rotating flavors was such great news. Came down to Crumbl Chelsea during the week to try them out. I was able to snag an iced oatmeal and the pumpkin cake. Both treats were melt in your mouth soft. The icings were the perfect amount of sweet without being overpowering. I think I have officially become a Crumbl enthusiast. Now the only downside to this establishment is the long time waiting in line. It took 90 mins before I was able to reach the front of the line and buy cookies. So pro tip, order from their app and save yourself the headache. Definitely recommend everyone trying at least once.

Very good tasting but very busy. Not enough locations please add some to the lower parts of Brooklyn. Do more chocolate flavored things. Bring back the Kourtney flourless cake it was very yummy. Please reduce the amount of calories in these cookies it is almost a whole chicken for a single cookie. It is not loud but it is very busy and we had to wait outside. Again please reduce the calories!!!!!!!!!

Yup! I am a fan. I discovered Crumbl in the Midwest. Now, since I have seen locations in NYC, I am excited. The special thing about crumbl is the consistency of their product no matter what flavor. I say this as an ode to them because I am not a cookie person usually because the moist, fresh, quality dies out after it is made, and then they are just basic crunchy cookies. But with crumbl, the freshness, moist, flavor is enduring. I bought two boxes of each flavor. One for home and one for friends. Everyone loved them. Plus, I can't get enough of their cookie cutter. So cute, so smart. My favorite flavor in this batch was the Chocolate Cupcake! Omg, it was delectable and tasted like perfect cake goodness. This was also the mystery one day only pick, so I was in luck. The other flavors included are listed in preference: Churro, Peach Pie, Triple Chocolate Chip, Peanut Butter Cup, and Semi sweet Chocolate Chunk. Love their seamless ordering system and friendly customer service! The only advice I would give is that they need bigger to go bags. I ordered 12 and needed to split them into two boxes. No bag available was big enough for them, so I just walked about the city with my cute pink boxes of cookies. A literal walking advertisement...lol

I visited this establishment on my birthday to try the Butter Cake. The cake was okay. It was very sweet and you could taste the sugar crystals. The customer service was great but the store didn't have any air conditioning. It was so hot inside. I felt so bad for the workers because they're in there baking treats and I know they're uncomfortable. Other than that the experience was nice and I'll return to try other cookies and treats on the menu since Crumbl switches their variety every week.

Served warm, cookies are soft and delicious and every week is a different flavor. Great team and usually a line outside the door

Very bad experience. The AC isn't working. I felt so hot waiting inside. The server is rude as well, I've to kept asking for help in order to place the order cause I don't know how to use their machine. The staff walk away without me finishing what I want to say. Would I come back again? No.

Superrrr long line. I waited around 35 minutes in line and then another 15 for the cookies. The s'mores cookies was so good, especially the marshmallow part. Flavors melt in your mouth and it is sooo soft. I didn't like the chocolate chip as much it tasted a bit uncooked. But everhthing else was good. The peanut butter I did not like as well

This was a little out of the way to get but definitely worth it. My friends really wanted Crumbl cookies so I decided to tag along. As soon as you walk in, the wafting smell of fresh baked cookies hits your olfactory harder than popcorn in a movie theater. I love it. I ended up getting 4 cookies - I believe one was a new flavor (tres leches). Despite being lactose intolerant, I liked the tres leches the most. It tastes nothing like the cake but it was very creative. It was very soft and they give you a spoon for this. I recommend eating their cookies right away especially now in the winter the exterior gets hardened easily. I took my first bite right inside the shop and while I enjoyed the cookie, I wish the shop itself was less cramped and had actual seating. I've exerted my sugar quota for this month but I can't wait to try more in the future.

Crumbl's hype did not crumble during our visit . Was passing through the hood and been seeing crumbl all over the instagram and had to check out the hype! . This no frills limited option cookie shop is great if you are constantly looking to try new and unique cookies as They are constantly making changes and the cookie we got was sooo good! The cookie was more airy and less dense than what you would expect. I also liked that they used a vanilla mouse instead of a dense frosting. Also the service and people here were very nice, The only negative is the limited cookie options so If you are looking for more variety of cookies I would suggest going to city cakes as a better option. . In short: - Great delicious cookies - Less dense and more airy - No frills commercial feel - Take out only - No coffee

Got the cookies and the banana pudding. All were very tasty. They arrived within the hour!

very good cookies I cookies but it's hard to get into the send a work. another work so I don't really know how to write a review about a cookie company that you really can't get

so good and yummy. i loved it so so much. it was so good. wmy whole family loved the cookie.

These OVERRATED COOKIES are GOOOD to me. The chocolate chip cookie and the strawberry cookies are always on the on the menu. You can also download the app to order ahead or see the menu or weekly drops. The service was top tier They were helpful, being it was our first being at Crumbl Place is brand new, so clean and operable, and inviting, despite it do look like a cookie factory.

Crumbl cookies just isn't for me it seems. They're not terrible, but they are very sweet and depending on your preference for texture, a little undercooked. Despite their name, the cookies are not quite crumbly, but rather, soft and chewy which can be satisfying in their own right, with a little slightly undercooked center. The sweetness was off the charts for most of the flavors, including the oatmeal maple, dulce de leche and birthday cake esp due to the intensity of the frosting. The best was the one without frosting - chocolate chip. However, there are many other preferred chocolate chip cookies in the city. I wouldn't recommend Crumbl overall, but I think this business caters more towards the up to 25 yo range. I would say that it's giving insomnia cookies and chip city had a baby. The service was good though and they seemed very organized.

If you want warm gooey cookies, this is the place to go. I feel like they come straight out of the oven into the hands of customers. The service is fast. The space is small but gets the job done as a take out cookie place. For someone who prefers gooey cookies, I did find this a little too gooey and a little more dense than i would like. It was definitely also too sweet. More of a 3.5 than a 4, but appreciated the service bumping it to a 4.

2 stars for the cookies. Everything is else is up to your luck. From waiting time to service. Feels like a zombieland. Souless workers floating around. Whoever manage this place is seriously clueless. Sometimes lines move so slow u feel like u in neverland...meaning u will never arrive at the counter.

Quick and easy to order online. Delicious cookies I haven't yet physically been there but i have ordered online and I've loved it so far

Crumbl always hits but today I tried the apple pie cookie and it was one of the best cookies I've ever had. Tasted just like apple pie!!

I use to get the pink velvet which was good but honestly too much frosting. Today I ordered the mini 3 mistakingly. I wanted to regular cookies but it's okay. I had the honey bun & 2 strawberry crinkle. Honestly that strawberry crinkle is amazing. I'm about to order this until it runs out

cookies are good. great service. And the inside was great and was really clean. Like bro like bro like bro like bro like bro like bro like bro like bro like bro bro bro bro bro bro bro

The cookies really aren't very good. I had the chocolate chip so that I could compare it to the other chocolate chip cookies in the city and it was too salty, too dry, too crunchy.... just not very good at all. But the packaging is great - love how the cookies come in individual boxes and would make a great gift. These are all about photos and presentation but not taste.

The cookies are good but take heed that the line is usually out the door, which might not be specific to this location.

Huge cookies and fresh! There was a long lineup today but well worth the wait. Will visit again!

amazing food love the cookies the place was really hot but love the environment i love the weekly flavors the brownie was awesome definitely will come back

Everytime I've ordered from this store, I've always been given the wrong cookie or the cookie doesn't look appetizing when I get it.

I love my cookies they was amazing and the staff was wonderful. I felt like I'll be coming back soon .

So fresh and yummy. Came here during their promo and got myself a nice choc chip cookie. It was freshly made and came out nice and warm. Pretty good and the line moves pretty quickly too. FYI there is an app you can download if you want to pre order ahead and skip the make. Looking forward to trying more of their different flavors. Welcome to the neighborhood Crumbl Cookies!

Overall these cookies were way too sweet -- I almost got sick. The service was very friendly and it's cool that you can see the cookies being made. My group of four split 4 cookies so we could sample a few different options. Ultimately we felt the cookies were so sweet that they were almost inedible. I actually felt a bit sick after a few bites. We tried the chocolate chip, maple oatmeal, cake batter, and dulce de leche. The dulce de leche cookie was solid and cold in the middle -- I didn't realize the cookies were frozen. Friendly service and nice looking cookies though.

Walked in around 11am this morning to pick up an online order. Pickup counter was unattended, which is fine, but when I went to check in with the gentleman behind the main counter I noticed he was staring at Instagram on his phone and completely oblivious. Given that he had just taken care of some customers before me, this is a little frustrating to say the least. Me standing in front of him didn't get his attention nor did me saying, "What's up, boss?". It finally took me getting the attention of a young lady who was do something else to finally get my order. I was eager to try something new, and while I'm sure the cookies will be great I will be sure not to go back to this location anytime soon.

I would rate this a 3.5/5 cookie. I've seen some reviews saying Crumbl cookies are too chewy and taste "undercooked" (LOL) but I actually happen to like chewy cookies so that's a plus for me. However, their cookies are wayyyyy too sweet for me, at least the Cookies & Cream flavor I got but I have a feeling the sweetness extends to the other flavors as well. Luckily I was in the mood for a sweet cookie so I enjoyed it, but if anyone tells you this is where to get the best cookies in NYC, they are lying to you. Very friendly staff and fast & efficient service though, and cute branding for sure!

Fast checkout, friendly staff and the cookies taste great. All the locations in the city are very different but I enioy the Chelsea location the best.