James A.
Yelp
Famous Bay-area restaurant, specializing in Korean rich braised short ribs (Kalbijiim), this location is the first in the Pacific NW area. Thus, it is very popular, with long wait times and all the chaos that can result.
Our group of four settled on wanting kalbijiim for our last night in Bellevue, but didn't want to deal with the expected dine-in crowds. We came around dinner time on a Sunday, and there was no parking available in the dedicated lot (and there are quite a few spots). We ended up finding a non-parking spot, and my daughter walked in to place a take-out order, while the car was put in hazard lights mode. There are no kiosks, the order needs to be done in-person (even their website where you can place an on-line order for their other locations, doesn't recognize this location yet). As expected, there was a big crowd milling around the front. It's unclear which line is for what. But she found her way to the front, placed and paid for her order, and was told to wait 25 minutes at which point they would call out her name. So we waited outside until 30 minutes had passed with no signal, at which point she got back in the same line to ask. Unfortunately, the line got stuck because she was behind a big family with strollers that could not make up their mind for their order, and then refused to wait outside to let others thru once the order was placed...so there was conflict between the restaurant (who knew they needed to clear the area) and their customers. This is not good to see for anyone.
Finally with some line cutting, she got to the front at which point she realized the food had been ready. So 45+ minutes after placing the order, we took the package home.
So many things wrong about this situation that use of modern restaurant methods could fix. There's a reason why very popular restaurants have separated the area for dine-in waiting and carry-out....to avoid problems like this. I certainly don't blame any of the workers...it's management that has to plan to handle IDGAS customers so it doesn't negatively other customers who are too polite to object. Also the use of a page to your phone would have solved this issue as well...once you are notified the order is ready, it's a lot easier to cut in front of people. Or...make their on-line website work for a location before opening. It just seems like ownership likes the fact that this is so popular and the waits are so long and don't care about take-out orders (guarantee you that delivery drivers would not put with this process). Finally, there is no law that says you have to serve rude customers...just give them their money back and ask them to leave.
As for the food that we ate at home, I liked it...but definitely not worth the price or hassle. The synonymous galbijiim dish ($80+) is meant for two hungry people, but we were able to share it across 4 and still had some leftovers. The beef was well prepared, fall off the bone tender...but the amount of meat given was skimpy. Because it is beef ribs with the bone still part of the meal, the sauce provides a rich level of creaminess umami that the slow cooked cartilage provides (people who like (love) this part call it cartilage, people who don't [like my wife] call it gristle and will spend most of the meal trying to remove it before eating). The sauce had been well seasoned, so the resulting 'gravy' was good (perfect to spoon over white rice). One of the best things for me for galbijiim is the potato chunks. In this dish, the potatoes had been sliced the same way as the Korean radish...they look very similar when cooked. So a little ashamed to admit it, but me choosing the wrong 'potato' more than half the time (it really was used as a filler), really turned me off by the time I was half way through the meal.
The meal also came with 4 side dishes (banchan), all having been sealed with heated plastic for easy transport (just like the galbi dish had been). But I only liked one of them. Both the napa kimchi and moo kimchi had bitterness along with just spiciness that I didn't care for. The soy sauced onions and garlic were OK. I did like the fish cakes. It also came with dual packages of white rice, alluding to that this was meant for two.
The braised short rib dish does takes hours to cook (low and slow), so it's not like they start making it only when the order is placed...well... maybe the blow torching of the cheese. But it should be like smoke barbeque...once you are out, you are done with that dish. There are so many restaurants in the home area that do this dish very well, and have the process to handle crowds. Maybe one of them should expand to the Seattle area to give this place some competition.
Summary: the food was good, but the hassle behind the popularity and elevated price (and the so-so banchan) would not make this a good place to bring your out-of-town Korean aunties, especially if from an LA-area or even Korea itself.