Angie N.
Yelp
The cakes here use to be delicious, but sadly it has been subpar lately.
I ordered a two tiered cake (yellow sponge cake, custard filling with strawberries) around this same time last year and it was delicious! My only complaint with that cake was that the top tier was not held up strongly, so it toppled over. And when I mentioned this to the baker recently, she shrugged it off as if it was no big deal. Wow, excellent feedback.
I decided to order another birthday cake here. To order a custom cake, you have to email them with a description of the cake and when you need it by. I included my sketch and pictures to give them an idea how I wanted the cake as well. Someone then responds with a quote. Well, I did all that and received just the quote ($48.50) and no other instructions. When I emailed them back for the next step, I recieved no response. So I called the bakery and was told I needed to come in to pay. I took my lunch break to come here to pay for my order, and the older lady had trouble finding my email request. It took about 15 minutes for the lady to find my email. There was definitely a lack of communication between the individual providing quotes for custom cakes and the bakers at this shop.
To top this off, I told the older lady that I want yellow sponge cake with CUSTARD filling and strawberries. She shook off my request and said, "We give you what we want to give you." So I kindly repeated myself and she ignored me. The staffs here are usually nice to me, but this was the first time someone was rude!
The design of the cake came out how I had sketched it, so I was happy about that. But they ended up putting WHIP cream instead of custard as the filling. I was so upset by this that I refused to even eat the cake.
If you decide to order a custom cake, you'll need patience and an attitude to get what you want around here.