Sarah E.
Yelp
I asked the server, can I have the roast beef sandwich with no French onion dip and no onions. I was brought a French onion soup and a roast beef sandwich that's full of grilled onions! I was extremely specific, since I don't like onions. You said the waiter misunderstood me? When I very nicely let the waiter know, I did not want any onions, he grabbed the plate stomped off and didn't come back, not even to refill my friend's water glass. I'm still sitting in your restaurant, you replied to my review in seconds! You are refusing to me let leave, I just want to go home.
Dimitri came over to make things right, he was extremely nice and polite, I did say no it's OK, I just want to go, he brought me the 2nd sandwich and it was again smothered in onions, he brought me a 3rd sandwich, I kept telling him no, I just wanted to leave. I understand he/you were trying to make things right, and appreciate him for that, but during this entire fiasco, your waiter walked over and said to me, "you told me you didn't want onion soup, and you didn't like onions. I didn't know you didn't want onions in your sandwich", then I was forced to take a bite of the 3rd sandwich. Now you change your reply to me on yelp on Google. I never once said I would come back, my experience was horrible, you had to remake it three times because two times it was wrong. I will never come back. You did not handle it right because I was being harassed and forced and kept at the restaurant. Then your waiter to come over and harass me while Dimitri walked away. And to answer my friend left that review because he's in the service industry, I don't know what's worse, the fact he thinks you abuse your workers and he needs to save them, he said your workers were trembling, and scared, he didn't want them to be fired and actually my friend was the drunk one, he doesn't even remember writing the review, he keeps calling me a colleague in the review and that I ordered onions. He is always trying to save the world, I told him he shouldn't of left that review, all he is doing is condoning your behavior, I had to tell him what even happened. And what makes you think I would ever come back???? I was forced to stay, forced to take a bite out of a sandwich that had to be made 3 times. I was very nice and begging if I could just leave and it's okay, you didn't have to remake the sandwich the 2nd time or 3rd. I just wanted to go! I did say Dimitri tried to help, when he walked away, your waiter came back to harass me and tell me that he knew I didn't want onions but I didn't say on my sandwich, I ask him with a please, to walk away, that it wasn't appropriate what he was doing. I was not rude, or mean, your waiter grabbing the plate, stomping and not coming back triggered me to write the review, I had no interaction with him, then you were forcing Dimitri to get me to stay, this could've been handled differently.