Dan L.
Yelp
(Note: Updated review from 3 stars to 4 stars on 11/7/2023 due to response from management.)
***WARNING: Lengthy rant ahead!***
The food here is of good quality, and I do enjoy the decor of the dining area. Parking was also very easy to obtain in the adjacent lot. The staff was not unpleasant to interact with.
All that said, my first visit here was somewhat disastrous.
I ordered Cucumber with Garlic, Roasted Lamb Leg, and Beef Laghman - all 3 dishes were delivered to our table in a reasonably timely manner, and I enjoyed eating them. While waiting on the Beef Laghman, I asked one of the staff members if it was too late to order extra noodles - I was told it would not be a problem, and they would add the extra noodles to my order.
Unfortunately, for reasons still unknown to me, the extra noodles took *forever* to arrive. I am a patient person, but if memory serves right, it took something like at least 60 minutes before we received them - which makes absolutely no sense, considering the initial plate of noodles were delivered to our table within something like 15 minutes. After some time, we literally started to wonder if perhaps they ran out of dough and had to send a runner to harvest some wheat from a crop field in Tehachapi to make the next batch of noodles for us ...
I literally had to inquire about the status of the noodles no fewer than 3 times with various staff members. I was given boilerplate responses of "the noodles are handmade, it takes time" ... yes, I know they're hand made, and I understand this is not fast food. But when I saw a table of people that came *well* after us get served noodles before I received my extra noodles, that was when the utter outrageousness of the situation reached a point to where I was getting ready to make a spectacle of myself to obtain a satisfactory resolution.
And before anyone asks - the restaurant had 3 servers on-duty at the time, and there were (concurrently) no more than 2 other tables with patrons during our meal. So no, the fiasco was not a result of inadequate staff-to-patron ratio.
When the extra noodles were finally delivered, I pressed the server for an explanation - I received an incredibly unsatisfactory, nebulous, and emotionless Nixonesque response that was something along the lines of "mistakes were made" or "there was a miscommunication".
I would have had more respect for the staff of this restaurant if they had unambiguously told me "look, we legit messed up, we kept forgetting to initiate your order for extra noodles the first several times you asked" and taken greater responsibility for this muck-up.
I guess the moral of the story here is ... if you order Beef Laghman here and want extra noodles, you probably want to order said extra noodles at time of initial ordering ...