Doordash

Doordash support is terrible. They do not take complaints seriously. About 4 weeks ago a Doordash driver opened his door while I was driving down the street and knocked off my side view mirror. I stopped and talked to him and asked who he worked for and he lied that he wasn't working. This was after I watched him walk to a door an deliver a package from Doordash. He refused to give me his name or insurance. I filed a complaint online and it was sent to their insurance division and they are just as bad if not worse than the support at Doordash. I sent them the pictures of my car, his car with license plates and the package he delivered. I provided them all of the information and receipt for my mirror. They denied the claim and kept asking for more information. I told them they have all of the information and I asked them if they got in touch with the driver and they refused to answer. Not sure why they won't reach out to the driver since we know who it was and where he delivered to and what was delivered. Please see the picture of the license plate and beware of this driver. He became threatening when he refused to give me his information and it became an unsafe situation. He should not be trusted. Since they denied the claim I reached back out to Doordash and spoke with 3 people over 45 minutes with no luck talking to a person who could help me. They promised me a call back by a supervisor with in an hour and then hung up on me. That was 3 hours ago now. So it is now time to call them out here on Google and other sites. Not sure why they are protecting this driver who is at fault and admitted he wasn't looking when he opened his door. I hope Doordash will read this and contact me. This is a small claim for them and they have the proof they need to make things right. I warn everyone to beware of them and use a different company to deliver food.

I ordered an order through Subway. They didn’t have what I ordered for the sandwich. The DoorDash called me one time and then pretty much left without updating me on the order. I tried to get an update through help and it connected me to a stupid machine that misunderstood me and canceled my order even though I never asked for the order to be canceled and now DoorDash is making me pay for an order that I never even received because they’re saying that they were making the order even though they were missing the things to make my order. I asked her to connect me to a supervisor. They were all busy and couldn’t talk to me and I have to wait for a 24 hour period for them to call me because they can’t process a refund. This is ridiculous. I’ve canceled my membership and I highly discourage using this company as they will clearly rip you off and make you pay for something you didn’t even receive or asked to be canceled

Why the heck is door dash allowing all these fuel holds all of a sudden? I never had that garbage before yesterday! I get gas an now i cant eat after running around for DoorDash all day long! Not to mention working for the holiday now all orders have a base pay of 2.00 no matter the time or the distance. Making the customers pay us but not too much that we could not even notice an $80.00 hold for gas!! Its almost like god is taking out the garbage -_-

This company does not care about their customers and will go to any length to prioritize profit over customer satisfaction. They consistently price gouge. I am always shocked when I compare restaurant prices on the app compared to their websites. Also DoorDash has excessive fees that do not benefit their workers. I have never experienced worse customer service in my life. Their customer service relies on scripted responses and would rather argue for hours than resolve issues fairly for loyal customers. Overall, this app embodies late-stage capitalism at its worst, prioritizing short-term gains over genuine customer care.

Placed a food order on Little Caesars app. DoorDash is the driver. Placed the order at 7:26pm it is now 9:01pm and I get a “cancelled order” notification. I call Little Caesar’s and they said the order was picked up at 7:44pm. I call DoorDash they said because the order was taking too long they cancelled it. I called again to see if I get a different response and I was told the driver had car issues MEANING THE DRIVER TOOK MY ORDER AND IS EATING IT. THIS IS THE SECOND TIME THIS MONTH NO MORE DOORDASH!

After being on the road for at least 9 hours a day I barely get 5 orders with platinum status and being in a hot spot for the whole duration it’s busy and I still get nothing. I have contacted dasher support about this matter many times, but it never gets resolved. I’ll be waiting online for hours watching other dashers get their orders while I wait. This week it’s already been 16 hours and I have only completed 14 deliveries in Los Angeles 🤔. If I sign on at 11am and sign off at 11pm I usually average only 4 to 5 orders a day, no matter what day it is. This needs to be fixed ASAP.

$8 for a single beefy 5 layer burrito from Taco Bell????? Then you say it’s a great deal?!?!! We all deserve better. For shame

Absolutely, the worst thing to ever happen to the Gig Industry was Prop 22 and SLS (Street Level Strategies)... We need a Supreme Court that isn't taking money for future wealth for speaking events from companies like SLS. Doordash and Uber should be investigated for what they are doing to Full Time Drivers.