Kaeley D.
Yelp
Tj, a manager, informed us this was a good place to go with kids. HOWEVER, if you plan to visit while the manager, Fausto, is on duty and you have children with you, it may be advisable to reconsider. We had an unfortunate experience where he wrote down our number on a piece of paper, instead of the iPad, and informed us that we would have to wait for over an hour for seating. After spending 30 minutes outside in the snow with four children, we returned to find numerous open seats. It appeared that Fausto had not even entered our reservation into the system. Another staff member promptly seated us upon our return.
When I attempted to discuss the issue with Fausto, he remained engrossed in his tablet, failing to make eye contact, and offered a cursory apology. However, I must commend the other staff members, including our waiter, the bartender Karen who was with our other group, and several others. They were all exceptional. The food was also excellent, with the fajita steak prepared to order.
Aside from the initial incident, we also observed Fausto behaving discourteously towards several employees on multiple occasions. They seemed short staffed and my guess, is a poor manager.