Deidre B.
Yelp
I went to Dukes with my mom for a typical dinner. I ordered a crab cake sandwich without cheese, plain. When it arrived, it had cheese, so as a former server, I tried to remove it, but it had already melted. I mentioned this to Adaya (who wasn't my server), and she was incredibly rude, condescending, and disrespectful! Not only to me, but to my mom as well. She looked at me and asked, "Can we just take the cheese off?" I explained that I couldn't eat melted cheese and asked if she could make a new one. She repeated her question while rolling her eyes, asking again, "Can we just take the cheese off?" I told her I'm allergic to cheese, hoping she would stop asking. I had already told her I didn't want the sandwich with melted cheese, yet she seemed frustrated with my request.
It was especially odd because she wasn't even my server, so I didn't understand why she was so upset that I wanted my order corrected. When the manager came over, they were just as rude. This was a shocking experience since Dukes usually provides excellent service.
Our actual server, Aldrine, was wonderful, understanding, apologetic, and tried her best to fix the issue, though I was already uncomfortable by then. At that point I did not want a new sandwich and my mother didn't feel comfortable finishing her food. I highly suggest avoiding this location unless Aldrine is working and can be your server. She was amazing!
Unfortunately, this poor service ruined my dinner date with mother, and it was a very disappointing experience. Treated us as if we weren't paying customers.
Aldrine, thank you so much for being so kind to us in a horrible situation! Your generosity meant a lot