Abigail A.
Yelp
First off, I do acknowledge that since COVID, many places are understaffed. However, I need to comment on how poor of service we got when we went here. This wasn't the first time we've been here, but this was the first time service was really, really bad.
The GOOD:
Food is actually pretty good. If you like margaritas, I'd recommend their mango margaritas. You'll get chips and salsa when you're seated. If you like tamales, I'd recommend their trio, pictured in this post. I was really impressed by their cheese tamale and beef tamale. The sauces on top are all very different and very flavorful. Ceviche is pretty good, although I wish there was more seafood than vegetables. My fiance got their carne seca enchilada and thought it was tasty.
The BAD: SERVICE!
Like is said, I understand being short staffed, but a lot of things went wrong. First, it took awhile to get chips and salsa after we sat down. Other tables that were seated after us got their cutlery and chips before we did, and we were seated at least 10 minutes prior. Then, there was a huge puddle of water on the ground, making it difficult to sit comfortably or else my shoes would have gotten wet & soaked. Since we were seated by the windows, we thought it might be from watering the plants; we mentioned this to the waiter, and they said they were going to get a towel to clean it up. Never got a towel...we mentioned this to one of the bussers, who said he'd come back with a towel; he came back without a towel and then said, "Uh, I'll just clean it when you're done with your food." (So you're going to make me sit uncomfortably until I leave and then clean it up...?!?!) Then we told one of the other staff that brought out food; he said he would tell our waiter...no one ever brought a towel or mop to clean it up.
We also asked for a spoon for the ceviche. We asked 2 separate people and never got a spoon. Had the cutlery been available on the table where extra napkins and containers were, I would have gotten it myself...but there were not. Then, when we were done, we waited patiently to get our check and to-go containers...with how bad the reputation of service was that day, I just grabbed containers from the table on my own. I saw another table do the same.
We then waited to check out...and waited. Although we had been finished, our server closed out 3 other parties that got done 10-15 minutes after us. We had to flag them down to check out. They didn't show us our bill, just took our gift card. When I asked for a printed receipt, he said he'd come back with one...never did; by this point, we were fed up with waiting so many times so we we just left.
I was super disappointed on how poor the service was: long waits, never got cutlery we asked for, and had to sit awkwardly avoid a large puddle under my seat & table.
Although the food was good, I don't know if I'll go back with how bad the service was. We will have to check out their other sister restaurants before we come back here, which is really a shame because we've enjoyed eating here in the past.