Jeff B.
Yelp
My girlfriend and I visited with a very good family friend on a Saturday night. It was easy for us to make an online reservation for our desired time. All three of us were excited to try the restaurant out for our first time.
I will save you the drama; and just say that the food was very, very enjoyable, and we are looking forward to having another dinner at El Meson over the holidays.
Now the drama; once we were seated it was easily 10 minutes before anybody greeted us at our table. I suppose another table was a couple of locals, because they got sat at least 5 minutes after us, but yet they were greeted, ordered, and had their drinks before us.
Nonetheless; once we were greeted, the server did not seem very happy, energetic, or pleasant. We almost walked out after the servers first visit to our table due to our perception of the server's attitude. We stayed and really, really liked our meals with the exception that my girlfriend's salad had a "rubber band" in it. Once we notified the server, he picked it up without any apology and communicated with the food runner. They brought us a replacement and everything else was fine after that. I just thought it was odd to not even receive an apology from the server, or even better yet an apology from the manager. I was dumbfounded as to how this was not ever brought to the manager's attention, otherwise the manager would have surely stopped by our table. I did see the manager visit a couple other tables, and also saw the chef interact with a table.
I originally ordered the "Ropa Vieja", but to my astonishment, they were not serving it that night. Wow! Kind of like a "Pizza Restaurant" not serving Pepperoni Pizza!
I ended up ordering the Carne Asada Ala Tampiquena. It was FANTASTIC! Probably one of my best meals in the last few months. It will be difficult to order the "Ropa Vieja" after having the Carne Asada Ala Tampiquena!
In Summary; Great Food, but service experience was completely lacking for a $200 dinner. We had a "Rocky Visit", but at the end of the day we left talking about how good the food was, and that it would be worthwhile to give them another visit and the opportunity to earn a 5 Star Rating.