Jane D.
Yelp
Yesterday I wrote a poor review for this company because it's been twice already that I walk out empty-handed because they don't have change to break a 20. I still gave it two stars because well, it's El Pavo and their bread is delicious. Today I had enough loose change to endeavor to walk in there and expect to walk out with their latest product, one of my favorite winter treats-- champurrado. I was reminded, again, why I have a negative image of this iconic bakery now that I've tried out their Cesar Chavez location.
I asked for a medium champurrado. The cashier, Francia, served it and went to the back to heat it up in the microwave. When she came back, I realized it was a bit too much, so I asked her if I can have the small one instead. Yes, it's one of those annoying customer stories that end up in Buzzfeed by disgruntled food industry employees, but it happens. Most employees would've saved the frustration for their social media accounts, but Francia told me outright, "No, ya te servi el mediano, ni modo, ahora te lo llevas." ("No. I already served the medium one, you have to take it."). I didn't take it. I went to Walgreens instead and got myself a delicious French vanilla capuccino.
The reason I know her name is because she had been rude in the past and investigated her name to report her. However, I never did because I figured she was just having a bad day, and her job sucks and I felt sorry for her. But this is too much.