Will S.
Yelp
Called in an order at around 7:20. Girl on the phone was friendly and nice, but was clearly inexperienced. Didn't know what type of dressings were offered, which is not a huge deal, but it's the little things that count. I ordered a mixed-green salad with grilled chicken.
When I arrived about 20 minutes after I had placed my order, I went up to the counter to pay and I got my order. I had asked the person who took my order (who also happened to be the one who I paid) whether or not the salad had chicken. Rather than checking the salad, she merely looked at the ticket and said "yes, it does." Fast forward to when I walked out of the restaurant and in fact my salad did not have grilled chicken, as I had suspected when she charged me the price of the mixed-green salad without the grilled chicken.
I went back and she was taking a phone order, so her colleague, who didn't look much older than 15 years old, helped me. I explained to her my situation and she remedied it quickly. However, when I was explaining my predicament, she showed me the ticket which did not have grilled chicken, which meant that the person who took my order took it incorrectly.
I went to eat my food, and the plastic silverware that was packed in there was a spoon and a knife, but no fork. I'm not sure how one would be able to eat a salad with only those utensils.
Also, a few ketchup packets were stuffed in the bag, as well as a few in the salad. I've never heard of anybody who puts ketchup on salad.
The chicken was lukewarm, and the salad had too many onions, and the lettuce was dry.
As someone who often comes to LT Burger, it is a shame that for the prices they charge, the food is only ever "meh." I truly have never had a fantastic meal here, and I fear that tonight was my last at LT Burger. It's certainly a fine place for burgers, but there are better places to go, although they might be a bit further away. Also - train your staff better! I don't fault these kids too much as they were clearly young and inexperienced, so it is on the manager to ensure that they are taking orders properly.