Kyle D
Google
Disappointing Brunch Experience—Won't Be Back
We decided to give Ember & Ash another shot after hearing that they had revamped their menu and started offering brunch. We weren’t exactly thrilled with our previous dinner experience, but a friend assured us that brunch was a whole different story. So, on Sunday, March 23, at 1 PM, my husband and I, along with four friends, ventured back—hopeful but cautious.
First Impressions? Mixed.
We were surprised to be seated upstairs, which we didn’t even know existed. It was spacious and had only two other groups—a party of three and a very large group of 10-12 with children who, as the meal progressed, turned the space into what felt like a Chuck E. Cheese with zero parental intervention. Screaming, crying, and an impressive amount of food, napkins, and cutlery strewn across the floor—not exactly the calm, boozy brunch vibe we were hoping for.
Service? Enthusiastic but Overwhelmed.
Our server was bubbly and excited to showcase the new menu, which we appreciated. We all ordered a variety of brunch cocktails—a screw driver, an espresso martini, 2 bloody marys, and a glass of wine. But then… we waited. And waited. And waited. It took over 30 minutes to get our first round of drinks.
While waiting (and listening to the brunch equivalent of a daycare meltdown), we decided to check Instagram to get a better sense of the food because, honestly, the menu descriptions weren’t cutting it. That’s when we noticed the table next to us was one of the owners. Imagine our surprise as we watched her and her group help themselves to mimosas straight from the bar while we were still parched. To make it worse, we later found out that our server was the only server upstairs, trying to juggle several tables, including the owner’s large group, with only one food runner and one host.
Pro Tip: If you're going to open a second floor, maybe staff it appropriately.
Bloody Hell, Literally.
When the drinks finally arrived, I took a sip of my bloody mary—only to be met with whole peppercorns. Yes, WHOLE peppercorns. Think of boba tea, but instead of sweet tapioca pearls, you get pepper bullets. It was watery, bland, and just plain bad. I had to send it back, which is not something I do lightly.
Trying to Be Low-Maintenance, but Nope.
To make life easier for our server (because we could tell they were drowning), we collectively decided to switch from cocktails to two bottles of wine. Less fuss, right? Wrong. It still took forever, and by the time we received the first bottle, most of us were already done eating—if you can call it that.
Food Fail.
Speaking of the food… my husband and I ordered the chargrilled gem lettuce Caesar salad with salmon and fries. I was expecting a beautifully grilled piece of salmon to complement the char on the lettuce. What I got instead? Lox. Yes, lox. Like the kind you’d expect on a bagel, not on a Caesar salad. Needless to say, the dish was completely unappetizing, and we just pushed it around the plate. I’m attaching a photo for reference because words can’t do it justice.
Wine, Finally… But What’s the Point?
By the time the wine arrived, the table was collectively over it. We told the server just to bring one bottle instead of the two we initially ordered—at that point, prolonging the experience felt like punishment.
Final Thoughts? Thanks, But No Thanks.
What left the worst taste in our mouths (aside from the lox Caesar) was the sheer disregard from the owner. Watching her enjoy mimosas with her friends while her staff struggled and her patrons waited endlessly was disappointing at best and disrespectful at worst. If you’re going to promote a new brunch menu, maybe—just maybe—support your team and ensure guests have a decent experience.
We won’t be giving Ember & Ash a third chance.