Buck Davis
Google
Disappointed Patio Experience
I’ve been to this place four times in the past few weeks and was starting to think it would be my new go-to. The previous visits—at the bar and inside at a high-top—were terrific. Great food, excellent service, and frozen margaritas that hit the mark every time. Especially, the watermelon margarita.
Last night, though, we sat on the patio, and the experience was a letdown. The service was completely off. Maybe it was the heat or just an off night, but it felt like being seated outside meant we were on our own. Our server disappeared for long stretches, and I had to flag down another team member just to find him. He was polite and apologetic when he did show up, but that didn’t improve much. I had to ask for basics like water refills, salsa, and a spoon—which never came. A side dish we ordered didn’t arrive until long after our entrées, and I almost cancelled it.
A few simple improvements could really elevate the experience:
Shared responsibility. Like they do at Houston’s, servers should keep an eye on all tables, not just their own. It makes guests feel cared for. Last night, other servers avoided eye contact entirely—it felt like we were a bother.
Follow-through. If a guest asks for something—like a spoon—bring it promptly and check back in soon after the food arrives.
Guest connection. Eye contact matters. Every team member should be welcoming with their eyes, not just their words.
I’m hoping this was a one-off, because this spot has real potential. But consistency, especially with service, makes all the difference.
The food’s on point, the space is inviting, and the patio has major appeal—but the service needs a serious boost to bring it all together.
And I say this with a deep understanding of how difficult it is to hire and inspire top-tier service—particularly during an Atlanta summer.