Joshua B.
Yelp
The setting and location are really quiet snd nice. The big American flag out front was really nice and I appreciated that. The building and grounds are beautiful and kept.
The rooms are spacious and overlook a man made lake. We stayed for 4 nights in the "Innkeepers Suite" at $430 / night. At that price point we appropriately set our expectations fairly high and on par with other lodging in that price range. Without any problems this would have been a 3 star stay, they're a ways off from being a 4 or 5 star experience. They have lots of work to do...
Things to keep doing (positive things):
Bed was comfy and 6 pillows
Big American flag out front
Cool architecture
Where things really fall apart are here:
Pool is ice cold, we only went in once and could only stay a few mins (also, super small, so 4 people feel crowded)
No hot tub, which would have been a nice touch, nobody wants to freeze in your pool
Not once did anybody congratulate us or acknowledge our anniversary even after we had told them several times that was why we were staying there. Totally unacceptable. By comparison, one of the restaurants we went to during our stay, went overboard in acknowledging us and made us feel really special.
I recommend the establishment do more for people celebrating, from writing a card (free) to verbal greetings (also free) to 2 free drink coupons to the bar (other hotels have done this and it is a nice touch) to a bottle of something fun, chocolates, etc
Room was filthy the entire trip. Floor was sticky and boot prints were clearly visible
Full kitchen but no pots, pans, utensils, bowls...etc what would I do with a kitchen? Bring my own? Like I'm camping?
The microwave wasn't operational, and I had to flip a breaker. Not a big deal, but how would that not have been a standard check during turn over?
Housekeeping is non existent. We called to have our room cleaned when we were leaving for the day and that was hit or miss. I had to run down to the office to ask for more soap because we didn't get anymore during our cleaning! Sorry? Is that ok? Can I please get some more soap?
Oh, no more coffee pods for you either. guess the handful of pods should have lasted you the whole trip....no refills on that either
Maybe take the garbage out? Do you even clean the rooms!? I have absolutely no idea what they were doing if they were "cleaning" our room. We got fresh towels?
Food at the restaurant is atrocious. The provided breakfast was completely subpar and lacking any creativity or quality. We mistakenly ate their once and thankfully never again during our stay. The sausage was cardboard discs. Treetop juices. It wasn't good. A holiday Inn puts on a better spread...and that's saying something...
No information on how to use the resort at all. We didn't even know you could use the paddle boards, bikes...there's a nightly fire pit? News to us. Also, maybe a s'mores bar would be a nice added touch.
0 information given to us on how to make the most out of Walla Walla...what wineries to visit, restaurant list, assistance in making reservations...(aka they lack a vital position - concierge) or other information that would be useful for visitors
The door to the inkeepers suite is unmarked, opened with a hard key and the door is made of glass, secured only by a basic door handle lock. No deadbolt, no blinds, no secondary lock of any kind. Highly unacceptable and unsafe. At any point somebody could access your room without your permission or knowledge. Totally unacceptable.
Blinds are not on every window, making the space very bright at about 6am, not advised if you enjoy sleeping in.
If you're reading this and heart set on coming to Walla Walla, maybe the issues at this hotel will be fixed for your stay. But it's a big gamble at $400+ a night.
Good luck.