Arnette K.
Yelp
A Complete Waste of Time, The worst experience ever!!!!! NEVER MAKE A RESERVATION AND BETTER YET DO NOT PATRONIZE THIS PLACE. What was meant to be an enjoyable outing for Father's Day; with a secured reservation, slowly became a disappointment, total waste of time and the realization, we didn't matter. We waited, entirely unattended, for an astonishing 61 minutes. During this time, not a single staff member approached our table to provide information about outdoor seating, offer water, or even acknowledge our increasingly patient attempts to get their attention. To add insult to injury, you pay for your meal from your table before the food is placed with the kitchen. We observed multiple tables, who sat down after us, 2 with larger parties than our 3-person party, and none looked like "us". They all received prompt and considerate service, their needs met with a level of efficiency and courtesy that was categorically denied to "us."
What was most disappointing, however, was the utter lack of accountability from the staff. We had to catch a waiter that had just served one of the tables that arrived after us, and he said; "your food should be coming right up". 15 mins later we spoke with, what appeared to be a manager, and she said; with an attitude, I might add, "let me find out what's going on", to no avail. At the 55 min mark we finally had enough and were leaving, but wandered around to find a manager and be assured our food was refunded. We were approached by a "manager", who offered no logical reason or real apology. All we were told, "your order got lost", we can have it up for you right away"...I looked at him in total disbelief. I politely asked for a refund and asked if he was serious? He had no concerning apology, no recognition of the inconvenience, nor any gesture of compensation or to make a mends for the inordinate amount of time we spent waiting.
Plain and simple, our experience was just a disregard for the basic standards of customer care. It was as if our presence was an inconvenience rather than an opportunity to provide hospitality. If you value your time, I urge you to eat elsewhere. This was a total waste of time that left us with the distinct impression that customer satisfaction is not even remotely a priority here. A textbook example of how not to treat a customer.
I recommend avoiding this place if you appreciate efficiency, respect, or even the simplest gesture of politeness. There is nothing redeeming about a service that wastes your time and can't even muster an apology.
nichefoodgroup
eatpastaria.com
pastariadeliwine
brasseriebyniche
bowoodbyniche