Antonio G.
Yelp
When serving hundreds of meals a day, even the nicest places are likely to have a sick patron at some point. I'd like to think some money shelled out for a nice meal and dining experience also goes to train/retain staff who is responsive to the needs of patrons and, at times, concerned about their health.
My wife called to speak with a manager because I suspected my food poisoning came from eating here and our doctor told her to call and check if any dishes were prepared with canned or jarred foods to rule out botulism. (rare, deadly, scary) I was really sick so the rest of the review is her experience of the situation:
The manager was adamant that nobody got sick from their food, everything except the artichokes are made fresh, and to see a doctor because they would be able to tell us exactly what made him sick- and whatever it was, it didn't come from his restaurant.
The manager failed to understand that doctors confirm food poisoning by testing for bacteria and it is difficult to determine the specific offending ingredient after his body rejected & eliminated everything in his system. Instead, the manager offered other possible causes of sickness, then told me (again) to see our doctor because doctors call the health dept if it was food poisoning. Again, I told him I was calling because our doctor wanted to know about the ingredients and the manager started to argue that nobody else had gotten sick. The manager said he had spoken with the health dept earlier in the day and he "heard all about food poisoning from them." (His words to me!)
I was not unpleasant or accusing. I did not make ridiculous threats to call the health dept. I was not looking for money back. I was simply concerned about the health of my (usually healthy) husband. Add to that, now appalled by the manager's lack of concern and customer service. A responsive tone or statement of sympathy would have made this situation reasonable.
Side-Note: We found it odd the manager said anything about the health dept, so we asked our doctor to clarify. Our doc's response, "If we cannot determine the source of bacteria, we have nothing to report to the health dept. about a specific restaurant. We do try to identify the source of the bacteria and report that in case it is a wide-spread incident."