Ashton Wong
Google
My husband found this place while on a business trip. We are huge "dive" bar fanatics (no offense intended) and I was excited to come. I will say my first impression was sub par. We walked in and found a table in front of the manager on duty who was obviously doing some accounting work. The bar tender walked over to him a couple of times without acknowledging us. I was frustrated to say the least. The manager didn't even have the common knowledge to say "hey, you have customers, we'll discuss this later" and engaged him in conversations. I am not the center of the universe and I get that, but I work hard for my money and want to spend it in places that give a damn.
Now, you may ask why I gave 4 stars if all that sounds do bad. Well, the tables turned and I am one who believes in second chances. The bar tender seemed to loosen up and became more credible (btw, he had an Irish accent and I hope it is authentic.) He took our order and had the drinks out quickly. Then later my husband and I observed the cook drop a piece of fish on the floor and his face was priceless. He was so upset and made a comment to the bar tender to tell the group that the food would be out in 10 minutes. The manager redeemed himself as well (for now) and brought the food to the customer and told them what had happened. He then said, we had an accident while bringing the food out and we'll be bringing you some fresh fish shortly. Good job manager, don't make the customer wait and eat cold food, just tell the truth.
After that interaction the manager left. Did I mention now the place was a full house with only one staff member on duty, yes, one! I couldn't believe it! But to my dismay the food came out and was great!
The bar tender came and checked on us and engaged all his customers in a light conversation. More points there. The only thing I would say is that the manager came back and disappeared to an upstairs office instead of helping his customers and ensuring the best experience.
I heard from my husband that the owner wants to open the upstairs to allow more space for its faithful locals and like me tourist patron. I think this would be a wonderful idea if there is a slight tweak in management training. Good luck Fiddler's Green of SF.