Sara S.
Yelp
Aw, man. I really wanted to love this place. Look at these glowing reviews! I am a decades-long vegan, and finding excellent vegan food anywhere, especially in small town USA, is a feat. The food at Fog Eater was decent, albeit tiny portions that aren't worth the price. The service was absolutely one of the worst that I have encountered. The 20% automatic gratuity is a total scam - buyer beware. If you have low expectations, then this is the place for you!
I had a reservation at 6pm on a slow Wednesday evening. There was no one eating inside, and three parties of two outside. What seemed to me to be a new young server was at the counter, who I introduced myself to and told that I had a reservation for the patio - a super snarky server (who is one of the owners!!!!!!!) berated New Server for not knowing where the reservation list was, then sat me outside at a wobbly cafe table and literally and wordlessly slapped a menu in front of me.
A few minutes later Rude Server returned to take my drink order, then came by again a few minutes later with my drink (in a coupe! adorable!) but spilled quite a bit on my table, wiped it up, mocked herself, and didn't offer to refill the glass. I ordered my meal - the salad was delicious (they should sell the horseradish-tahini dressing wholesale); New Server took my plate along with my silverware, which Rude Server loudly berated her for. The fried blue oyster mushrooms were really yummy - a unique take on chicken fried steak that I haven't seen elsewhere - but the "braised greens" were freezing cold collards. And it wasn't because of the wind. Portions were laughably small.
By the time I finished my entree, there were two parties of two inside, and I overheard Rude Server LOUDLY complain to a customer seated inside by the patio door about having to go outside to serve other customers. New Server then came by and took my plate. Rude Server slapped a dessert menu in front of me without saying anything, yet again - I ordered an herbal tea (flavorless - don't bother) and a slice of the chocolate corn cheesecake (YUM) to go, because the vibe was hella bad and I didn't want to stay a moment longer. Rude Server brought out the goodies a few minutes later along with my check and said nonchalantly "we include a 20% automatic gratuity" and then left, never to be seen from again. 20% AUTOMATIC GRATUITY FOR A PARTY OF ONE! FOR HORRIBLE SERVICE! Money truly wasted and unearned, even in this capitalist hellscape. I was also grossed out at the nerve of the "additional tip" line on the bill. I brought my bill inside for New Server to check me out. No one said goodbye, thank you, etc. Meh food and a bad taste in my mouth - not worth $93 (for one person!!!).
Look. Running a small business is hard! I get it. Serving is hard! I get it, too. Servers are humans, after all, and have "off" days. I can also only imagine how difficult? annoying? boring? it is to work in a sleepy coastal town that makes the majority of its money from tourism dollars, where you'll likely never see most of your customers again. Do you have to be an a**hole, though? I would love to return if there were some adjustments, including food prices, server attitudes, and the joke of a tip system that is in the name of providing "stable living wages" but is at best a cop-out for ensuring the quality service that will ensure your restaurant's longevity. 20% gratuity is earned, not an absolute. Don't burden your customers with your bullsh*t.