Russ S.
Yelp
Edited to acknowledge response from the restaurant:
One hour after posting the review below, we received an e-mail from the General Manager stating:
"We take all feedback good and bad seriously, and we utilized it to help with training and development of our staff. While we cannot change what happened, we will like the opportunity to have you come back and experience what it should have been your dinner last Friday. We will like to offer an invitation for you and a guest at no charge to you, as is the least we can do after what occurred on Friday. "
This is a proper response to a review such as mine, and I trust that they will avoid the future possibility of treating guests as we had been treated. I have updated the star rating for my review from 1 star to 4 stars. Since I was visiting Carmel from Colorado, I won't be able to accept their invitation, but appreciate the prompt and appropriate response.
Original Review:
We had reservations via Tock (Confirmation: TOCK-R-AXU5JS7K) for dinner at 7 PM on Friday, September 12th.
Upon arrival at 6:57 PM, we were told in a dismissive/unfriendly manner by the young gentleman serving as host that we would have to wait to be seated, as they do not seat early arrivals. We were asked to either stand outside, or move to the bar until they were ready for us.
Mind you, we were greeted 3 minutes before our scheduled reservation, and at the time, we observed two other parties of 2 seated in the entire dining room, and 2 gentlemen seated at the separate bar area, with appoximately 15 open tables at the time (at primetime on a Friday evening.). We saw no other employees or patrons in the building (although we did see 2 kitchen personnel standing outside a side door as we walked up to the restaurant.)
The brief interaction with the host made us feel unwelcomed and unvalued as customers, so we simply said "Thank you", walked out and scouted out an alternate restaurant for dinner. Obviously, I can't comment on the food/drinks/dining experience beyond that.
I might add that we were two gentlemen in our 60s and were well-dressed, groomed properly and with reservations upon arrival, and we arrived with a smile and were non-confrontational. We simply left.