Verity S.
Google
We went here for a set menu 200£ New Year‘s Eve dinner for my sister‘s 30th Birthday.
A lot went wrong, so I‘ll keep it short. The service did not correspond to the price category, the vegetarian dishes came out at different times than the meat versions and we had to ask several times because they‘d been forgotten. The servers were not familiar with the menu and were obviously not versed in fine dining. Things like not clearing emory glasses, getting drinks orders wrong, no fresh plates, not explaining what course we were on etc.
The food was okay but the desert was burnt, the base was rock solid and basically impossible to break with a spoon. We were a party of 5, so richt off the bat we were paying 1000£ for the dinner. For that price we were sat at two two person tables which had been pushed together with one place set on the crack in the middle.
Be careful anyone who has allergies, a member of our party with a shell fish allergy was served fish, despite us agreeing beforehand that he was having the vegetarian alternative.
We complained on the spot about everything I have mentioned and more. We were met with consoling words and offers of future discounts or „drinks on us“ at out next visit. Unfortunately all smoke and mirrors.
Our total bill was 1200£ with drinks, without their „service“ charge. They comped our drinks, which came to 200£ to „make it up“ and removed the complimentary service charge of ca. 10% (can‘t remember exactly), total discount came to 25%. We told them there and then that it was not enough for the awful experience we had and we were met with empty words from the senior manager who obviously did not care one bit.
To be frank, we regretted going and the experience ruined my sister‘s 30th birthday.