Ashley P.
Yelp
I've dined at a lot of restaurants, and I can confidently say this was some of the worst service I've ever experienced.
We had a 7:15pm reservation and weren't acknowledged by our server for 15 minutes. When he finally arrived, he gave a quick intro and told us to look over the menu. We were ready to order within minutes, but he didn't return for nearly 20 more -- no water refills, no check-ins, nothing.
We placed a pretty simple order: one bottle of wine, two appetizers, a pasta, and two entrees to share family-style. The appetizers eventually came (not quickly), but we still hadn't received our wine. We had to flag down a manager to ask, and he even said, "That's criminal" before going to retrieve it himself. At that point, we still hadn't seen our server again.
It only got worse from there. Our pasta course took another 30 minutes to arrive, and not once did anyone stop by to check on us or offer basic hospitality. No water refills, no follow-up, no effort to recover the situation.
We tried to cut our losses and asked to cancel the entrees so we could just leave -- but were told they were "on the tray" and coming right out. Even then, it took another 15 minutes for the food to arrive, this time brought by a different manager. When we explained we didn't want the food anymore due to how the evening had gone, she didn't seem to grasp the issue. She brought over the original manager, who completely missed the mark and asked, "Do you have somewhere to be?" and offered to box the food.
The lack of accountability and understanding from the staff was incredibly disappointing. For a restaurant that presents itself as upscale, the service was not just below standard -- it was careless, unprofessional, and borderline dismissive.
At these price points, basic hospitality should be a given. Sadly, Francine didn't come close. We won't be back.