Hawa K.
Yelp
My experience at Fumu Chelsea was extremely disappointing. My friend and I arrived around 6 PM and politely asked for a booth table. The hostess refused, saying someone had "reserved that exact table," even though the couple sitting there was clearly finishing up and leaving early. Instead of showing basic courtesy, she told us that if we sat somewhere else, we'd have to be done eating by 7 PM -- which already made us feel rushed and unwelcome.
What made it worse was her sassy attitude and nasty tone throughout the entire interaction. She was visibly talking about us to her coworker, even pointing in our direction while smirking. When I finally said we'd just leave, she sarcastically said, "Have a blessed one," and then slammed the door behind us.
It was completely unprofessional and disrespectful. We were genuinely excited to try this place, but the attitude, poor customer service, and lack of respect made it one of the worst dining experiences I've had in NYC. Im not sure if this is because we were young black woman. Definitely don't feel welcome This is why most of us stay in our communities and location we're familiar with . I've been to the Harlem location never experienced such a thing
Fumu Chelsea seriously needs to train their staff better -- customers deserve kindness, not attitude