Justin S.
Yelp
As a loyal wine member at the Wrigley Mansion, I expected nothing less than a memorable experience for our Christmas Eve dinner. My girlfriend and I had saved up for months to make this night special, foregoing presents to invest in what we believed would be an extraordinary meal and evening. Instead, we were met with disappointment at every turn.
The setting at the Wrigley Mansion remains undeniably beautiful, which is why I became a wine member in the first place. Unfortunately, the beauty of the surroundings could not salvage the atrocious service and subpar meal we received. From the start, the experience was marred by poor organization. Upon arrival, I confirmed with the hostess that our reservation included the wine pairings, only to discover halfway through the meal that this was not the case. No explanation or remedy was offered.
Our server's attitude reflected a complete lack of care or hospitality. Beyond taking our initial order and dropping off the check, we were essentially ignored. We were seated right next to the server station, yet had to flag down a busser just to request another glass of wine. For a dinner costing nearly $500, this level of inattentiveness is inexcusable.
As for the meal itself, it was nothing short of disappointing. The prime rib was cold, tough, and devoid of seasoning. The salmon was dry, and the overcooked carrots were barely edible. The highlight of the meal? The two small dinner rolls we were given. Given the price and the reputation of Geordie's, this lack of quality and care in the kitchen is appalling.
Adding insult to injury, we were seated 20 minutes past our reservation time in a corner next to the server station, stripping us of the breathtaking views the Wrigley Mansion is known for. This small detail exemplifies the lack of thought or consideration put into the entire evening.
My girlfriend and I both work in the hospitality industry and understand the demands of the job, especially during the holidays. But this experience was beyond disappointing--it felt exploitative. We saved for this meal, hoping for an unforgettable experience, and instead left feeling robbed.
For the price we paid, we could have enjoyed a world-class dining experience elsewhere, with better service, superior food, and actual hospitality. I will be canceling my wine membership and sharing this review across all platforms to warn others.
I hope Geordie's management takes this feedback seriously and reaches out to make amends. This experience was a painful reminder that even the most beautiful settings cannot make up for a complete lack of service and care.