R M
Google
I celebrated my birthday there yesterday with nine of my friends, and while the scenery was absolutely breathtaking, the overall experience had some ups and downs.
The complimentary valet service was a nice touch, and both of our tables had stunning views overlooking Phoenix. We were there for brunch, which costs $79 per person (before tax and gratuity). The meal started with pastries and a bowl of fruit, followed by a visit to the dessert room where you can choose your waffle size—whole, half, or quarter—and have it made fresh for you. I loved that option since I couldn’t finish a full waffle.
After that, our server brought out bacon, sausage, salad, and potatoes for the table. However, the portions were surprisingly small—six people shared just five pieces of bacon and four sausages, leaving one person without any bacon. The potatoes were hard as a rock, and both the salad and potatoes were served in bowls meant for one person, not a group of six. I initially thought sides like the bacon, sausage, potatoes, and pastries were unlimited, but they weren’t.
I ordered the salmon, which was delicious and cooked perfectly, but it came by itself with no side dish—just a small piece of salmon in lemon sauce. A few of my friends ordered the ribeye steak with eggs, but several mentioned their steaks were overcooked (they requested medium but received well done) and tough to chew.
Dessert was served in a separate buffet-style room, but unfortunately, some of the desserts seemed left over from Halloween on Friday—it was Sunday when we visited—so a few items tasted stale.
Our server, Cecilia, was very sweet and kind, but service was inconsistent. She took my table’s drink and entrée orders right away, but the second table only got their drink orders taken and had to wait a long time before placing their entrée orders. Toward the end, Cecilia brought the second table’s bill but never gave ours. After waiting 20 minutes, I asked for our check again, and it took another 20 minutes to receive it, plus an additional 15–20 minutes to cash out.
While we were still waiting for our bill, the manager—who had dreadlocks—came by and, in so many words, implied that we needed to leave because they were turning over for the evening. We couldn’t leave since we were still waiting to pay, but the approach felt dismissive and unprofessional.
To the manager: Please take time to understand what’s going on with your servers before assuming guests are lingering without reason. Communication and awareness can go a long way toward improving the customer experience.
Overall, the view and ambiance were incredible, but the food and service didn’t justify the $100+ price tag. You’re definitely paying for the scenery more than the meal.
Update: The manager, Mike, personally called me to hear my feedback about Sunday. He was very easy to talk to, explained some of the background behind what happened, and offered a sincere apology. It was clear that he truly cares about his customers. I would definitely give them another try in the future.