Ginza Katsukami

We recently visited ginza katsukami for dinner, a place that has built a solid reputation for its tonkatsu and overall dining experience. While the food was decent and the chef was friendly, my experience was marred by what I can only describe as some of the worst service I’ve encountered at a high-end restaurant. The two service staff members were curt to us throughout the entire dinner and rushed us through our meal from the moment we sat down. They even snatched away our cutleries at times while we were still eating without giving us a chance to finish. Their tone was dismissive and cold throughout the meal, and it quickly became clear that they weren’t interested in making us feel comfortable or welcome. What stood out most was the microaggressive behavior and passive-aggressive attitude towards us. When we asked questions about the menu, we were met with dismissive shrugs and condescending looks. It was as if they were annoyed that we were even asking, which left us feeling unwelcome and uncomfortable. For a restaurant of this caliber, the lack of basic hospitality was shocking. The food, while decent, didn't make up for the appalling service, and it certainly didn’t meet the expectations set by the restaurant’s reputation. It’s hard to enjoy your meal when you feel like you’re being rushed out of the door or treated like a nuisance. While the chef's friendliness was a small positive, the overall experience was extremely underwhelming, and we definitely won’t be returning.

Incredible experience from start to finish, paired with top notch service as well. I’m so glad we secured a booking. All the cuts were delicious and the chef is super friendly and passionate. We were sat right in front of him and got to see him doing what he does best.

An amazing culinary experience that’s absolutely worth a visit if you like katsu in any way. The pork was next-level with respect to tenderness and texture. The pairings (tomato salad at the start, fried sweet corn in the middle, shaved ice at the end) were very well-curated, and helped one feel like they were not only eating lots of pork. Beyond just the food, the experience was a major draw — the atmosphere was intimate and the service outstanding, the chef’s explanations upon serving each dish of the qualities of different parts of the pig were very educational, and the owner is a very joyful man for whom running this restaurant is clearly a labor of love and a passion project. I 100% recommend a visit — definitely deserves its Michelin designation. Be sure to reserve well in advance though!

This is the best tonkotsu restaurant I have ever experienced. The food was simply amazing, with rich flavors and perfect preparation. The staff are friendly and helpful, enhancing the dining experience. The ambiance is cozy, with traditional decor and soft lighting that makes you feel right at home. The chef is truly professional, providing introductions for each dish and explaining the best way to enjoy them. His passion for cooking is evident in every bite. I would 100% recommend this place to anyone looking for an exceptional meal. Whether you're a tonkotsu enthusiast or just looking for a great dining experience, this restaurant is a must-visit.

One of the best tonkatsu experience that I ever had! Every dish served from appetiser to main dishes to dessert is truly the great. Will definitely return again when I’m in Tokyo in future! One thing to note is Dun be late for your reservation! Respect the culture and fellow diners!

Our experience was totally ruined by their service. One of the staff members became unreasonably upset and repeatedly chastised us when some of our group arrived slightly late, which was due to the confusion between the two Ginza Miyuki Buildings—make sure to go to the correct one. Despite apologising, we were served only a portion of the seafood menu we had paid for, and they even attempted to charge us a 10% late fee surcharge.

Located on the 5/F at the most inconspicuous building in Ginza, but likely the best Tonkatsu you’ll ever had. Reservation must be made as they have very limited seats and always fully booked. You can go with any set course and each cut of pork is yummy in their own way. You may choose to finish off your meal with either a stew or a dessert but I strongly recommended the latter, as they serve shaved ice of delightful favours to sweep off the greasy feeling. Their premises is quite small and seating is kinda tight. But the chef is absolutely passionate and enthusiastic and it’s overall a very worthwhile dining experience.

Best tonkasu ever had. Super tender and aromatic pork cooked to perfection. Everything in the meal was amazing. Portion was more than enough even for a grown man. Highly recommend and please book in advanced. Atmosphere is nice and servers are amazing. Would love to come again.