Ana
Google
We recently dined at Goya Restaurant in Valencia, which we chose based on positive reviews and a recommendation from our Airbnb host. While we had high expectations, our experience was unfortunately disappointing.
The starters were well-prepared and enjoyable, but the paella we ordered was excessively salty—to the point that we could not finish it. We politely mentioned this to the waiter, who acknowledged that the dish should not taste that way. After that, no staff member returned to check on us for quite some time, which left us feeling ignored and uncomfortable.
In addition, we were charged for a bottle of sparkling water that we did not order. Due to the language barrier, it was difficult to address the issue directly at the time. We were also charged the full price of the paella per person, despite only ordering and receiving one shared dish. There was no mention of the price being per person, and this is not clearly stated on the English version of the menu.
We have kept the receipt as evidence of both the overcharge and the incorrect billing.
After our visit, we checked more reviews and noticed that excessively salty dishes seem to be a recurring complaint. This clearly suggests a pattern, not just an isolated incident. For a Michelin-listed restaurant, this kind of recurring issue—combined with poor communication and lack of accountability—is simply unacceptable.
Given the poor experience, the quality of the main dish, the unresolved billing errors, and what now appears to be a consistent problem with food preparation, we are requesting a refund or at least partial compensation.