Grand Café

Had one of the worst meals and awful servers - not a great place😕 Had breakfast with my son - things started with a surly, curt server and went downhill from there. He had the chicken fried steak, I had a ham and cheese omelette. His steak was rough and grisly, and the breading thick and great, although the gravy was tasty. My omelette was meh, the hash browns tasteless and cold. But given the attitude of the server, I was afraid to say anything! I asked for peanut butter as the jam tray did not have any, and you’d think I’d asked her to grow peanuts, harvest them, and make the peanut butter herself - very put out. However, the worst was yet to come. An hour later my son was in the bathroom and remained there most of the morning. Unfortunately, I tried a couple forkfuls of his breakfast and had a similar, if not delayed reaction, lasting the afternoon, evening, and through the night. I had been warned to avoid the Grande Cafe and should have heeded it - you should do the same.

The service was fantastic. The food came out a little slow. No biggie. The food was great! I was a little apprehensive about trying this place out for breakfast at the prices ... Yet, it was actually really yummy. Albeit, pricey for what you get. When I went, it's definitely a higher rating than a 3. I appreciate you guys. Thanks for feeding me!

Sometimes, the wait was long even when the restaurant looked almost empty, which was weird. However, no need to wait in line there. Just gave them my phone number and they sent me a text when my table was ready, so I could go and do other things while waiting. Food was good, with good portions as well and not too overpriced. Server was always fast and attentive to my need. Overall, a great experience there.

By far, it was one of the worst burgers and vegetable tempora I have ever had. I ordered my burger medium and it came out so dry that ketchup couldn't save it and the tempora was overcooked, greasy, and tasted of fish (see picture). Normally, I would try and find something positive to say, but between the wait time, quality of food, and only being checked on once. I was definitely not drunk enough to find this appetizing.

Wow, what a disappointment. How do you mess up a BLT? Put wilted, nasty lettuce on it with tiny slices of Roma tomatoes (did they run out of regular sized tomatoes) and sour dough toasted bread with no discernable mayonaise. Bacon was okay but needs to be crispier in a BLT. Forgot to bring the iced tea and got nasty when I brought it up. Unhappy wait staff all around and over priced nasty food. Stay away. I did have a good dinner at Uno Mas so I recommend going there instead.

We've eaten here a few times before when staying at GSR. I'm surprised I never left a review.   This place is usually crowded, and there is always a wait.  The cashier who helped me was nice, and she made sure we had everything we needed from jellies, hot sauce,  and extra napkins. We ordered breakfast to go, and our food was piping hot. 1.  Country fried steak and eggs - I ordered it with over medium eggs and sourdough toast.  At first glance, I was sad and said I should've asked for more gravy.  Then I noticed they placed gravy underneath as well.  Genius.  The country fried steak was crunchy on the outside and tender on the inside.  Hash browns were perfectly cooked,  nice, and crunchy on the outside and soft in the inside.  It was perfection. 2.  All American Breakfast Sandwich - This was a "Beast" of a sandwich.  Halfway through, my husband was like, "I'm already full."  Thick slice of ham on the inside and hearty pieces of bacon.   This was perfectly portioned all throughout. I highly recommend this place and can't wait to go back.

Food and service was horrible, steak was old and stale. Took forever to get our food, all the employees looked mad from the host to the servers. They looked like they were all fighting with each other and were forced to work there. Get better food and better employees. Unfortunate this is one of the few restaurants in the casino.

Visually appealing restaurant. Large dining room. Very quick service, we sat down and within seconds someone was asking for our drink order. Our drinks never sat empty. Food came quick, but not too quick that we couldn't enjoy our appetizer. Only con would be the prices. Seems pretty costly compared to other cafes, but luckily the food wasn't bad. Fish and chips could of been better but wasn't bad. Club was very good and very big. I would go back.

The beef & broccoli was incredibly flavorful and delicious! Highly recommend! My mom got the general tso chicken and said it was amazing as well! My hubby got the chili cheese burger and said it was okay, needed a little more flavor and my step dad got the grilled chicken sandwich, he said it was way too messy to enjoy. He didn't like it at all. Overall good experience but it was very busy. Expensive so be prepared for that. Locals do get 20% off which is awesome! And of course we all used our food comps. I'd come back for the beef&broccoli again.

The decor is super cute, vibrant and welcoming. Food overall was good as well. Tried a few items and my ratings are as follows: Fried calamari 5/10 (could have been fried better and it was fishy). Shrimp chicken pasta 9/10 Breakfast burrito 9/10 Grilled chicken sandwich 7/10 (very bland) Good, attentive servers. I'd give this place a solid 4 stars

I have two complaints about this restaurant and i hope someone from there will reach out to me to rectify what happened. We stayed at this resort from 4/3-4/5 bc our daughter was part of the Far Western volleyball tournament. After a long day at the tournament we decided to try this place. We were seated and served refreshments pretty quickly. We ordered 2 appetizers, 2 waters, a coke, meatloaf dinner, french dip sandwich, and the fettuccine alfredo amongst the 3 of us. The bad experience about getting our meals after we sat down was that it took approximately 45 min to get our appetizers from the time we ordered them. We watched 3 different tables come in after us in a span of 10-20 minutes or more after we walked in...get their full order before we even got our appetizers. The staff was polite when we questioned why was it taking so long for the appetizers. One of the waitresses stated itll be right out. Another 20 minutes goes by after she stated that and finally they came out. I have to say watching three tables that walked in after us get there full order, one table finish eating, paid there bill before we got our appetizers was pretty disappointing. I cant say that i was generous with the gratuity tip on the bill. Which brings me to my next point. Every item i ordered is on the review for a total charge of $116. My tip was $10 because of the long wait for our appetizers and our food. Doing the math thats $126. The restaurant decided to charge my card $206 instead of $126. So they gave themselves a $90 tip instead of the $10 tip i felt it deserved. Usually im a pretty decent tipper. Always between 15-20%. But i felt that my usual range wasnt earned. But the fact that someone decided to change my receipt is fraud. I will be reaching out today now that I see my charge was increased significantly. Update: Thank you Madison for rectifying the mistake on your staff's behind. Madison was able to correct the over charge for our dinner. We appreciate you for offering a free dinner next time we are at Reno.

Everything was delicious. You won't be mad at the staff, menu choices, and overall experiences. Don't miss this great dining option in the casino.

The grand cafe is good for a quick bite. It is your typical diner style food. We ordered a side of bacon, sausage and 2 eggs. The bacon and eggs were very good but the seasoning in the sausage was a little over powering. The plating also looked thrown together and sloppy. We also got the Sierra slam combo which was good. My wife enjoyed the pancake and bacon but also thought the sausage seasoning was overpowering. The amount of food you get in this meal is a great deal. Our server was very nice and did a good job. Overall I would come back here for a quick breakfast.

There aren't a lot of breakfast options at GSR, especially if you're a vegan. Our server was very sweet but didn't know how to help a vegan find options on the menu. I ordered the caprese avocado toast without mozzarella, a side of hash browns, and a side of refried beans (which might not even be vegan). The toast looked beautiful. I was excited to eat it. However, when I went to cut into it, the bread was barely toasted, so it was super soft. That's just not the texture you want for toast covered in avocado, balsamic, and tomatoes. The hash browns were pretty good, just under salted. The refried beans arrived with cheese on them, so I had to scrape that off, but they tasted fine as well--again, just under salted. My husband really enjoyed his breakfast though--country-fried steak with over-easy eggs, dry marbled rye, and a side of applewood-smoked bacon. Our food arrived really quickly, which was great. Since this was the first day of our mini vacation, I'm sure we'll be back for breakfast. I'll try ordering the avocado toast extra toasted next time.

Ordered the General Tso chicken. Way too salty! Good sized portion for an ok price at a casino. Partner ordered it with shrimp as the menu said any item could be made with shrimp. The shrimp was not fried as the chicken version is and it would have been nice to know that. There was a lot of shrimp though and he liked it. The service was ok, and the restaurant was comfortable and clean. We would probably eat here again but I would not order the General Tso again.

My youngest son and I came here to celebrate my "birthday month" before attending a concert and I was disappointed that they were out of cake :-( We got a couple of scoops of ice cream, and will a discount, turned out to be comps on the house. Busy place with lots of tourists on the weekend. Nice to see everyone out and having a good time in the casino though. Wait staff were friendly. Cafe was a bit disheveled

OK, it was super loud in here and the food is just OK. It wasn't like a steak dinner, but my son's burger was good. He had the hangover burger. My onion rings with my patty melt or cool not hot. The steak quesadilla looked pretty good. To be fair I never come into the grand Sierra, but we had an event to go to so we came up here to grab something to eat.

I wasn't really expecting a whole lot so I definitely wasn't disappointed. It was a late night hunger that landed us at one of the only places still open. I really wanted the fish and chips but decided to be good and ordered the Cobb salad instead. It was just meh. The waitress was nice enough but seemed very frazzled throughout our entire time there. It wasn't really that busy at all but it felt like it was overwhelming to her. I kinda felt bad for her. It definitely felt cafeteria to me but I guess that's why they dubbed it cafe. Not a place I'd chose to go again.

Decided to stop by for breakfast. Was able to get seated fairly quickly. We were brought waters and coffees, unfortunately the coffee cup I was given had a huge crack down one side as well as a small hole in the middle of the crack. Thankfully they did bring me a new one. I ordered the Belgian waffle which had whip cream and strawberries but also came with syrup as well so it was the best of both waffle worlds. The hubby ordered a breakfast burrito which he said was good, but we found it rather odd that there were refried beans in it. We shared a side of sausage links that were delicious.

I usually just get a spaghetti and meatball and it always comes out the same: the garlic bread is delicious and the pasta and marinara sauce is good but the meatballs are never heated up properly!! I already know they premake them and freeze/refrigerate them afterwards and they just microwave it to get it to temperature but it's always lukewarm! I don't expect too much since it's one of the few places open later but come on for $23 after taxes, I expect it to be better, it can be a really good dish, just make the effort chef! Thanks! The place and the service is clean. I'll continue to order my spaghetti I'm just gonna ask for my meatball to be heated up throughly from now on-in the oven for 385 degrees for 15 minutes, thanks!

Irma was Amazing!!! Breakfast and service was so good and easy before heading to airport!

I've ate here several times. The food is always excellent with large portions. The service is a 10 without a doubt. We asked for a quiet area and they went out of their way to accommodate us.

Not the best food choice in Reno but there's room for growth. Grand cafe used to be a staple late night eats when I first moved to Reno, but my how things have changed. My friends and I dropped by to enjoy some late night eats yesterday , but that was a bust. The service was delayed and there were more than enough workers to accommodate. The ambiance was pretty mellow with a decent amount of visitors in the restaurant so it was unclear why the wait was so long. Food took about an hour after order being placed to get to table and the food was okay. I ordered the Philly cheesesteak with onion rings. The onion rings were the best thing on my plate. The price matched the portion sizes but honestly I just didn't like it as much as I thought I would. Although it wasn't the best meal and service I am thankful to our host Jocelyne for delivering great customer service.

First-time trying this place. My husband wanted a quick bite to eat after a hectic day, so we decided to stop by GSR and found this restaurant. He ordered me this gigantic pretzel. I was freshly made. The waitress was very friendly and pleasant. It was not crowded but a steady flow of customers. The restaurant was clean and has a good vibe to it. It was a nice experience and we will definitely come back.

Order via the app, We tell the lady it's just onion fries, she goes on the check larger orders and we can tell by the bag it's not ours. It took 45 minutes to get some onion rings LOL and they didn't give sauces. JUST ONION RINGS. It didn't seem busy at all either. AND on top a $1 service fee is insane cause the service was shit show. Offer some drinks while the excessive wait. Another lady comes at 35 mins wait time saying they were out of onion rings but somehow not got them. LOL take it off your menu or say unavailable I will never get the 45 mins back. Smh

No line on a weekday late night dinner. The cafe was not busy so we received quick service. Erik and Wendy were pleasant and helpful. We were seated quickly by the host. Mongolian Beef was served hot and made fresh. Good flavor with a bit of heat. Would have been better if it were served with fresh, hot rice. Fortune cookie and chopsticks were wrapped in their packaging and served on top of my Mongolian beef. Definitely not appetizing. American Burger with sweet potato fries were exactly what you expect in a cafe burger and it didn't disappoint. While this menu has a very diverse selection from all over the globe, on this occasion, sticking with the burger and fries would have been better than going global.

Came in late night with friends party of 3. inside the coffee shop, with few employees, and around 6 tables are occupied, we were seated, and waited for good 10 minutes before the wait staff, delivered cups of ice cold water to the table. All 3 of us decided to try their 9 dollars pancakes specials they are promoting. The size of the portions, and the quality, is not worth the price. It should be a 4 dollars plates. The pancakes are so dried, it's hard to eat. Eating the pancakes was like eating mouthful of flour, the hash brown is over cooked, the bacon looks like it been sitting at the steam table, like you see at the buffet, the bacon is hard to chew. The only thing that is cooked right is the sunny side up eggs. The service is poor, the wait staffs was seen In public on their personal phones, We tried to flag them down for the check, and it took them 30 minutes to deliver the checks. The employees are more into their phones, then working or providing proper customer services. I would not be back, if you are looks for late night snacks, go to chickie peas, or near by uno mas, or 2nd street. Avoid Cafe grand at all costs.

Awesome place for breakfast and lunch. Fast service and delicious food. Super clean and nice seats. A good place to eat prices are not too much money, but lots and lots of food huge portions yum yum

We had a late dinner last night at the Grand Cafe after watching a show in the Grand Theater because disappointingly enough, Johnny Rockets and the Grand Buffet were already closed by 10pm. When we approached the host/hostess's station, we were informed the restaurant had sat its last open table and there will be between a 10-15 minute wait even though there were plenty of empty tables in plain sight; they must've had a staffing shortage. When our 3-person party was finally seated, our server: Edward (according to the receipt) appeared to take our food orders after a few minutes. We ordered a Philly cheesesteak sandwich with a side of regular fries and ranch dipping sauce (which my niece noted tasted a little sour), a club sandwich with a side of regular fries and mayo for dipping (yes, very European), and a Reuben sandwich with a side of sweet potato fries. Unfortunately, our server neglected to take our drink orders so we were all stuck with the complimentary glasses of ice water. The Philly cheesesteak sandwich arrived in a timely manner and the regular French fries were great: hot, fluffy on the inside and crunchy on the outside. My niece said her Philly sandwich tasted good too. My Reuben' sandwich's bottom bread slice was a bit soggy but that's to be expected (I guess) and my sweet potato Fries were room-temperature and under seasoned. My sister's club sandwich took longer to make than the other sandwiches and was the last to arrive at our table; the bacon on the club sandwich was tough; fortunately, her regular fries were hot and fresh tasting as my niece's fries. All the food was okay (imperfect but okay) and the service was friendly enough; our entire meal was a little on the pricey side, especially for a couple of okay sandwiches; so overall our dining experience was a little underwhelming. This is the second time I've dined at the Grand Cafe and if we had any other choice, I wouldn't eat here again because I really feel the restaurant is too overpriced and unimpressive.

Here I am . . . again! Came here for a change from the other food offerings at GSR, which should tell you something about this place. It was not too busy, and I was quickly seated and then greeted by my server, Kellee. I already had decided before arriving what I wanted and placed the order. I ordered a Cobb salad, with extra blue cheese dressing and a side of onion rings, with an iced tea for good measure. I was surprised how quickly the order arrived! The salad was in a deep bowl and filled with many colorful and varied texture-wise ingredients. It was quite a sight. There was, I would find out, half an avocado at least! The onion rings were hot and fresh, not great at all. I didn't need the ranch dressing on the side, as the flavor stood well by itself. Overall, the meal was very tasty and just as I had expected. It can be pricey for some people, although for $30, it was the average fare around casinos in Reno. You pay for convenience at 11 p.m. at times! Kellee was very attentive and a great server. If you need a simple meal up until. 2 a.m., this is the place!

Laurie was our family's server the last time we were in. She was AMAZING! she went above and beyond to accommodate my family and my dietary restrictions. Food was great and my egg white omlette was the best I've had in a long time! The diner was clean for a coffee shop and the coffee was strong and hit the spot! We will be back and hopefully we'll be lucky enough to have Laurie again as a server!

They handled our large group well. I loved the recovery omelet. My daughter had the breakfast burrito. The only complaint was my wife not liking the sausage and some in our party wanting more fruit.

We went in for a late dinner. Our server was great and this is not her fault. However, the kitchen staff took 42 minutes from the time the ticket was submitted to get our food out. Everyone that ordered after us was eating well before us. My burger was cold, and made incorrectly, another meal was burned and eggs under cooked, and the last meal was missing the hash browns and eggs were over cooked. Management said they would discount the meal... This should have been a comped meal but all they provided was 20% off that would have been given anyway for a military discount. For a casino/resort restaurant, very disappointing. We have been here many times and will never be returning to the cafe. No fault of our server, but management/kitchen staff, come on. Do better.

Restaurant was clean and the menu looked good. We waited a bit to place our order only to be told the fryers were down. You could get fries and onion rings, but no wings or other fried food. Ok. That's fine. We adjusted and ordered. The food took at least 45 minutes to show up - and not because the restaurant was busy. It was only half full. Two of us had Asian bowls which were great. The the Reuben one of our party ordered was really dry - with almost no thousand island - which made the whole sandwich really dry. The chicken Caesar was ok. The waitstaff was clearly frustrated so not sure what the deal was in the kitchen....but we left disappointed in the experience

The food overall was pretty tasty, I'm lactose intolerant and got the cheese pretzel and haven't found myself on the throne (yet). The service was very quick and kind, they even offered to-go waters, unusual, but I really liked the gesture.

Update - manager responded on Yelp to this review, but when I sent an e-mail to the address they provided, nobody responded.

We were lucky to be assigned in Edward's area because he provided exceptional service and he made some great recommendations. Based upon his tip, we ordered Seasonal Mules made with Mandarin Vodka. We each ordered Shrimp Louie Salads which were very unique. While traditional Shrimp Louie Salads include cold shrimp, sliced hard boiled eggs and Thousand Island Dressing, this Louie was made with warm seasoned prawns, sliced hard boiled eggs, sliced avocado and a lemony caper dressing that tasted like Caesar. Although it was not what we were expecting, was quite tasty and we would order it again. For dessert my husband ordered the Apple Pie and I had the Blueberry Cheesecake. Both were delicious, but if I had to pick, the Apple Pie would win. It had a lot of cinnamon and was really yummy. We have dinned here several times before concerts and all our meals have been good. The ambiance is upscale for a coffee shop and the service is good.

What a horrible experience, we ordered the vegetable tempura... well, it's not tempura, more like vegetables deep fried in beer batter! Over fried spring rolls. Save your money and eat elsewhere

Came here for a quick brunch with our friends before leaving the resort. I ordered the club sandwich, which was pretty good. My friends had other selections. Didn't taste it myself, but recommend to not go with the Asian selections cause my friends weren't a fan of it. Lots of spacious seating and service was good.

Know that you're paying a premium for convenience while staying at this hotel to eat here. That said, this was a decent spot to get some ok food. We came for a dinner and breakfast. Service was very attentive for dinner, less so during breakfast, which was busier. Staff was nice. We didn't wait long to order or for food to come. Restaurant was clean and there was nice wall decor. The lowdown on the food: FISH AND CHIPS, with ONION RINGS instead of cole slaw: the texture of the batter was good, fish was moist, but there was no seasoning. The fish was merely a vehicle for the tasty tartar sauce. The fries and onion rings were great in flavor and texture! And the ranch dipper was yummy. FRENCH DIP with SWEET POTATO FRIES: Mediocre. The meat wasn't hot upon arrival or seasoned, the jus was ok, bread was good, sweet potato fries were good with nice texture. KIDS FRENCH TOAST: Basic & good, cinnamon stood out, served with ample butter & syrup. The kids cup was cute & nice quality! SIDE OF SAUSAGE: Tasty, but hard, dense, & dry. PANCAKES: Three basic pancakes that were tasty & fluffy. Menu describes them being served with berries & candied pistachios. Got raspberries, but no pistachios. When I questioned the server, was told that it's never served with them, people don't care for them, kitchen not stocked with them, & it would only be 3 little nuts anyway. Got an apology. STEAK & POACHED EGGS, HASHBROWNS, WHEAT TOAST: Steak was cooked to preferred doneness & was tender, but lacked seasoning. Poached eggs were satisfactory. Hashbrowns were good. Toast came already heavy buttered. Would only eat here again for convenience, but not if I wanted better than just ok food.

The American food is very generic and quite sad. The food in general is way over priced for a cafe. This is the second time I have given this cafe a try and each time disappointed. Hopefully the grand Sierra makes changes because it could be great if so. Service was good and the place looks good. The food needs more seasoning too

Ask for Edwardo when you're here! Food was descent and service was with a smile. Chicken noodle soup had dark meat and was surprisingly delicious. Their fried asparagus was also tasty.

We've eaten here a few times before when staying at GSR. I'm surprised I never left a review.   This place is usually crowded, and there is always a wait.  The cashier who helped me was nice, and she made sure we had everything we needed from jellies, hot sauce,  and extra napkins.     We ordered breakfast to go, and our food was piping hot. 1.  Country fried steak and eggs - I ordered it with over medium eggs and sourdough toast.  At first glance, I was sad and said I should've asked for more gravy.  Then I noticed they placed gravy underneath as well.  Genius.  The country fried steak was crunchy on the outside and tender on the inside.  Hash browns were perfectly cooked,  nice, and crunchy on the outside and soft in the inside.  It was perfection. 2.  All American Breakfast Sandwich - This was a "Beast" of a sandwich.  Halfway through, my husband was like, "I'm already full."  Thick slice of ham on the inside and hearty pieces of bacon.   This was perfectly portioned all throughout. I highly recommend this place and can't wait to go back.

I went to meet a very elderly family friend for breakfast here, ugh, I don't usually eat breakfast. He looked fantastic and was very chipper for a 90+ year old young man. I ordered a cheddar cheese and ham omelette with hash brown potatoes and lots of sausage gravy. Anything can be made to taste good with sausage gravy. I had to liberally use a lot of cholula hot sauce, eggs seem to go better with this. Breakfast, you decide, I don't have a lot of meals involving this, however if it were a Norwegian type of breakfast consisting of fish, now that I would go for.

Our servers took forever to bring us our food it was barely warm... the mac and cheese smelled spoiled and tastes like powder. My onion rings were crispy but like no onion so disapointed . The servers were rude and had an attitude

Food came out cold I haven't had a good experience with the food service in this hotel all weekend!

Have eaten here a few times over the years passing through for Burning Man. Decent, solid food for an okay price. That is, your typical mainline casino hotel diner/cafe. All the usual American food staples are here. I've always had a weakness for country fried steak, and this place does not disappoint. Ridiculously large portion, with good-enough gravy. Service can also be a tad spotty sometimes. The servers are generally professional and courteous, just sometimes a tad inattentive, or the kitchen a tad slower than I would have expected. I suppose this could be blamed on pandemic/economic staff shortage in these times. Bathrooms: Not here, but down a ways in the main casino/hotel area.

First time experience was ok. Staff was running around with no support from management. Poor girl was doing everything herself. It was late night seemed like 1 girl for one half of the restaurant and another for the other half. My shrimp louie salad had way too many capers, the shrimp was not blackened as stated and I expected it to be cooked Atleast, maybe a speck of warmth. When I expressed my thoughts about the salad even stating that it looked like it been cooked prior and not fresh the manager said I could request it cooked, with the server that it is fresh. Why would I even bother the poor girl with my salad issue, when I was going to a manager to help? Instead of offering a solution or lending the server a hand he then just stood at the podium yappin away with a couple other staff members.

I had lunch here before leaving the GSR. I was seated right away at my own table. The server promptly brought me water and took my order. I had the Chicken Caesar wrap with sweet potato fries. The food was brought out quickly; it was nice and hot. The food was average at best but it met my expectations. The wrap was pretty good. The fries were okay. They were definitely the frozen kind. The price was $18, which was within the realm of normal for a casino restaurant. I was happy with my meal and the service.

Took over a hour to get our food, we're starving and the restaurant doesn't offer any comp bread to tied us over.

I've never had any issues dining with Grand Cafe and their food has always been pretty tasty. The staff we come across is usually friendly. We eat there almost everytime we go to Reno (a couple times a year). Pictures from the last 2 trips I took to GSR this year.

Mariella's service was awesome and full of smiles. We both had breakfast burritos. Yummy, yummy after a long drive. The ambiance was noisy but great. Thank you.

I've been at this restaurant twice. The first time I got the Diablo burger and My Fiancé got a club sandwich both were pretty good. The second time we ordered the fettuccine Alfredo with chicken which was very bland and the General Tsao chicken which was absolutely terrible! Based on my last experience I will never eat her again. So disgusting!!! The cheesecake was so dry, there was no whip cream no syrup, just a couple strawberries and the cheesecake. Not to mention they forgot an item in our order and we had to walk back down from the 27th floor to the restaurant to get our missing item. I am giving this place two stars because the customer service was really great.

Grand Cafe inside the smoke-filled GSR seems to get a bad rap, but it's actually a decent spot for a quick meal. I recently met up with a longtime friend there and we ordered mozzarella sticks as a starter. For my meal, I ordered the large $10 chicken-noodle soup (not really all that large, to be honest, and I would venture to guess that the $5 cup is the better value), while my friend had a wrap with garlic fries. Our server was super friendly, funny, and efficient. Strangely, my soup was the first thing to arrive, and since I was hungry and didn't want it getting cold, I went ahead and started eating. It's definitely got more noodle than chicken and did get cold quickly, but it hit the spot. The mozzarella sticks are nothing to write home about--likely the typical frozen kind--and came with a substantial amount of marinara sauce. A little bowl of ranch also appeared on our table, but I'm not sure if that was for my friend's wrap or part of the mozzarella sticks. The real star of the show were the garlic fries, though. No idea how they make them, but they are hands-down the best garlic fries in the Tahoe region. It's almost as if they are marinated in garlic juice because the flavor shines and isn't lost if the minced garlic falls off, as it tends to do. If you find yourself at the GSR, run, don't walk, to the Cafe for those fries!

If you want to waste money on the most basic food, come here. If you've been drinking and need food, I get it. Other than that, stay away. Absolutely ridiculously over priced, sometimes I've waited an extremely long time and sometimes I've been helped fast. The past few times I've walked by the place has been totally empty so we've gotten lucky. But the fact that these casinos think they can charge $16 for FOUR TINY chicken strips, is INSANE. The "chicken strip appetizer" doesn't come with fries or anything else. Just the measly strips. Our waitress the most recent time most definitely hates her job and you can tell. She was very curt and didn't spend more than 5 minutes at our table the entire time we were there. So like I said, if you're starving or have the money to blow come here. If not, skip it. The only reason I have two stars is because it's clean and the decor is nice.

We have dined in the Grand Cafe a number of times when staying at GSR. I would recommend this restaurant for a number of reasons. The menu choices, quality of the food and prices are all fantastic. We have also been treated to some very good service by their waiters and waitresses. Yuliana was our waitress on our last visit and was absolutely amazing, we will continue to dine here on future visits.

We had the best service by Edward and the food was delicious. The meatloaf was absolute comfort food. Tenders pretty good. Club sandwich was good. We'd come back!