JY L
Google
The room was spacious and quiet, and the sauna facilities were satisfying.
I also appreciated the daily complimentary minibar refills with snacks and drinks.
Since I am very sensitive to insects, I specifically chose a 5-star hotel to feel safe and comfortable.
However, I was disappointed with the hygiene in the breakfast area.
On the first day, I saw a cockroach at the bread corner, and although the staff removed it immediately, there was no apology or further explanation.
Because of that, I originally planned not to have breakfast on the second day.
But since most of the local food didn’t suit my taste, I had no choice but to visit the hotel breakfast again, thinking, “It probably won’t happen twice.”
However, on the second day, we saw another cockroach on the wall next to the Dim Sum and Japanese curry section, witnessed by two different family members in different spots.
The overall stay was comfortable, but the hygiene management and staff response in the breakfast area definitely need improvement.
If you are sensitive to insects like I am, this information may be helpful.