Susan O.
Yelp
Went to Grano with my non-conforming, non binary, gender neutral, asexual partner for our anniversary and to celebrate our recent adoption. We've heard great things about Grano and their food, loyal customers, and friendly staff. Unfortunately, our experience was horrendous and appalling. As we walked in, we were greeted by our server he seems to be a masculine presenting individual and I've gathered that he uses he/him pronouns during our consultation on what we'd like to order. As we were ordering, he kept referring my partner as she/her and ma'am. We repeatedly told him that my partner uses xe/xem pronouns and finds this constant misgendering highly offensive. He apologised with a crappy sorry and sob story on how he isn't educated enough and apologises for his ignorance. We decided we'd tell the manager of Grano after we finished our food but decided to leave it for now. Once we got served our food, he said "Here you go ma'am", whilst snickering to himself finding what he said funny. It was not, in fact it was dehumanising. I stood up and told him to back off and leave me and my partner alone. He seemed startled by this and walked away. The food was mediocre, definitely not michillan star by any means but it was okay. After we finished our food, we went up and asked for the manager. The manager seemed to be an older woman that looked like she ran the restaurant. She appeared to be in her 60s-70s and quite small. When we told her about our incident with one of her staff, she laughed in our face and said "what is she", (referring to my partner) "an animal? No she's a human and it's clear to see she's a woman her breasts are larger than pluto." What this older woman said appalled me and my partner.. just because my partner has female genitalia and was born female, does not mean xe is a female. Xe is a non-binary and non-gender conforming individual. After my partner defended xeself as xe should, the manager began to shout major homophobic slurs in front of the whole restaurant and told us to get out and in her words "you predators" my partner began to cry and ran out whilst I followed xem in a hurry. Once we got home we felt dehumanised, mortified and ridiculed against. Nobody should be put through this. We reported this case to the guards and they will be in touch. Nice try.