HaiDiLao Hot Pot Frisco

This restaurant truly goes above and beyond! The food is so good, but the customer service is outstanding! Lili and John catered to our every need. It was a little cold, so they gave us blankets and hair ties so we didn’t get it in our soup. They also gave us aprons to protect our outfits. They played music and did the noodle tricks which was the most impressive thing I’ve ever seen!! The place is so clean even the bathroom is spotless. Can’t recommend it enough!

I've been to haidilao in Taiwan, and while experience is slightly different it's still world class service. So delicious. I came after 9am on a Saturday for the AYCE meat o'clock deal which is $19.99 but 5 different meats. You still pay for your soup base as well as the sauce bar. Got the tomato soup and the pork bone soup. Both were amazing but I think I very slightly prefer the pork one. I swear my group and I order more than 5 plates of the Angus beef. Everything was delicious. The service was amazing. I honestly felt terrible having our server help me peel my shrimp but she insisted. The table beside us had a birthday, and the workers sang so enthusiastically for the birthday person! Also, they have delicious little mints at the end!! A must try hot pot experience that you can't compare anywhere else.

Haidilao consistently delivers an outstanding hit pot experience that goes for beyond just great food. From the moment you walk in, you’re welcomed with warm hospitality and impeccable service. The staff is attentive, accommodating, and always ready to go the extra mile. The environment is clean, modern, and elegant, making it perfect for both casual gatherings and special celebrations. The attention in detail in both decor and service really elevates the entire experience. As for the food, it’s the top-tier. The soup base are rich, flavorful and the ingredients are fresh. Everything is beautifully presented and replenished promptly. Though, Haidilao sits on the higher end in terms of price, it’s a place where you feel well taken care of, making it a fantastic choice for birthdays, anniversaries, or just treating yourself to a memorable meal!

My gf and I got engaged last evening. I reserved a table days before. We had a group of 5 and went to Hai Di Lao at 9:30 PM. Without my request, They prepared a private room prior our arrival and have all the decorations, lovey music, and printed a picture of me and my fiancée which I sent to them 30 minutes before, and they framed the pic. Their hour closes at 11 PM on Mondays, but they were willing to let us enjoy our time till we finish at 11:30PM. Their service is without doubt on the pyramid top.

HaDiLao Hot Pot Frisco exceeded all expectations! My friends and I came here last Sunday, and we had an amazing experience. The ingredients were incredibly fresh, the broth was flavorful, and the variety of options made it perfect for everyone. The service was outstanding—attentive, friendly, and fun! The free snacks and hand massage were a nice touch. Can’t wait to come back!

It was my first time at HaiDiLao and our server Cindy (absolutely lovely) as well as management was so sweet and helpful! They were always very present and polite and I had such an amazing time. We did come after 9:30 PM for the 31% discount on dishes and service and food was still so quick and great. They even gave us a complimentary dish with seasoned mushrooms and edamame which was so delicious!! We got just their tomato soup base as well as various dishes and it was absolutely delicious!! I would absolutely come here again. We also tried all their desserts and they are so cute. My favourite was the little bear, as it was very refreshing and light!

We were so lucky to have Velen as our host this time—he was exceptionally courteous and attentive, taking care of every detail for our group. His service was so remarkable that even guests from the neighboring table came over to thank him personally before leaving! It’s clear that his dedication has earned him a stellar reputation. A team member like Velen is truly an asset to Haidilao. His strong sense of responsibility, professionalism, and ability to handle multiple tasks efficiently are impressive. Not to mention, his problem-solving skills and poise under pressure made our experience seamless. We couldn’t be more satisfied and will definitely return!

Superb. The food was fresh, fast, and delicious. So much flavor is packed into their soup bases! Service was top notch by everyone we encountered but especially from Dylan and Gina. Loved the performances by Indra (Mr. Agatha). Very impressed by the entire experience!

This place was amazing. It was so refreshing and the broth was so flavorful! All the meat came out so fast and it was so cool seeing the robot get our food! Christian was the best server ever and was so fast with our orders! Midway through our food, Christian put his white sauce all over our soup.

I arrived for the after hour meat fest. The food is excellent. The atmosphere is great with the servers performing. Our server Christian was extremely helpful, took the time to explain their menu. Show us a really nice sauce. Definitely recommand and hope Christian is our server again!!!

We had a really great time at this place the quality of the meat were really good for the price, the service is out of this world Krist Christian was really kind and great with the service

I came for the meat o clock special Food was delicious and pretty good quality Server Nick checked in with us every so often 10/10 great guy Place is clean af Bathroom looks amazing

Haidilao was such a fun experience all around. We were a party of 3 and had never had hotpot before, so the servers were very well knowledgeable and let us know all the ins and outs of how to order. First you start with choosing your soup base, which can be 1, 2, or 4. From there you start ordering meats and veggies, and then can start creating your customizable dipping sauces at the snack/sauce bar. All ordering is done from an iPad making it very convenient, to explore all the options offered, and keeps track of your tab in case you're on a budget! The restaurant is super clean, booths are so well set up and designed! They have an amazing reverse happy hour deal of 31% off veggies and most meats after 9:30 or... unlimited select meats for $20 per person. Since we wanted to try a lot of new things, we did 31% off and paid about $150 for 3 people including teas and alcoholic beverages but could easily do this for under $100 and feed 3 perfectly. I am very excited to come try with a bigger party and explore some more items.

Haidilao stands apart for hot pot restaurants in the DFW. The service is consistently fantastic, the food is excellent, and the atmosphere is perfect! If you are ever celebrating a birthday for someone special, come here and tell them about it! They go ALL out!! We had such an awesome time here today. New to hotpot? Ask for Christian. He's awesome!!! He'll totally take care of you!

Yum, yum, yum!! Me and my daughter love hot pot and decided to give Haidilao a try while we were in the area. The restaurant is fairly large and really clean. It is located in a shopping center right near the 99 Ranch and there is ample parking. We didn't realize we should've made a reservation before we arrived right at peak dinner time on a Friday night. But they thankfully had a one-sided two seat table open. But I would highly recommend that you make a reservation. Our server was so friendly as he explained the menu, ordering system, provided his recommendations. He also provided us with hair ties and aprons to help make sure we stayed clean while enjoying our meal. He recommended to do two soups for variety and not over crowding. We went with his suggestions of Tom Yum Soup and Pork Bone Soup Base. Both were so flavorful. We also got the meat lover meat tray, vegetable combo, and dancing noodle. The dancing noodle is where they hand pull and dance the noodle then place it into the soup for you. We both loved it and really liked the noodle which we both agreed tasted very "noodle" in the best of ways. We thoroughly enjoyed our experience and will definitely return! Hope they open one closer to the Fort Worth area one day.

Did you know you can get amazing merchandise through their reward program? I can't wait to unbox my 14 Haidialao world four tridge Mognets +organizer set. Will make a video and share. I am so excited to share I love to celebrate birthdays here since every staff and guests their will sing birthday song for you. Food and services are always good and the restaurant is always clean and nice that why we come back so many time to build up our reward points

Monday was our 2nd visit this year and I can say it's consistently high quality. Our favorite bases are spicy beef tallow, Tom yum and golden chicken. Golden chicken is by the best chicken base I have anywhere in the word! We have always had great wait staff, but this time it was a whole nother level! Shout out to Jon who is probably the best waiter we have at any restaurant in DFW! I would recommend you request to sit in his section, we will going forward.

The Last Bastian of Hope in a world of mediocre Hotpot!! The experience at Haidilao is always next level with fun entertainment throughout dinner. The signature spicy sauce is amazing full of numbing and spicy flavor to cook your beef or other treats. The meat is always super high quality and flavorful they have tons of options. They just started a late night happy hour $20 all you can eat selected proteins. They also have a great selection of seafood. Staff is always top notch making for a consistently great experience. Clean modern international design makes you feel transported to a new land! Get the dancing Noodles

If you love hot pot or shabu shabu, head to Haidilao! This was a flawless hot pot experience! We were among the only non-Asian diners, which to us is always a great sign. The ambiance was very authentic with a performer, a robot to deliver proteins, and all the neon signs. More importantly, the service was beyond 5 stars and every staff member was warm and helpful to the point of competing to take care of us. Our amazing server Tommy was especially attentive and personable. The Tom Yum broth was by far our favorite -- but should also call out they had soup dumplings (xiao long bao), which aren't always easy to find at hot pot! We were even surprised with complimentary strawberry shaved ice. Can't wait to come back!

I've visited Haidilao several times and always had a great experience, which is why we chose it again to celebrate my daughter's birthday on April 18th. Since Haidilao is known for their fun birthday celebrations, we called ahead to book a table and mentioned the special occasion. When we arrived, we noticed there was already a simple birthday decoration in place, and our waitress provided excellent, professional service throughout the meal. During dinner, we saw at least three other tables enjoying birthday celebrations, so we were excited and hopeful that our daughter's moment would be coming soon. After some time passed with no celebration, I spoke to the hostess in the black suit to check on the birthday arrangement. She assured me it would be taken care of soon. Unfortunately, by the time we finished eating, nothing had happened. Our table had become quite cluttered with dishes, and we still hadn't received any birthday acknowledgment. We eventually spoke directly with our waitress and discovered there had been a miscommunication--no one had informed her that it was a birthday celebration. I want to be clear that she was doing a great job and once she was aware, she quickly helped to arrange the birthday song. However, by then, the timing just didn't feel right, especially with the table full of dirty dishes, and I didn't feel it was the right moment to take photos or videos in front of my daughter. While I understand it was a busy day (especially with Easter falling on the same date), the situation was disappointing. I hope this feedback helps prevent similar miscommunications in the future, as we truly enjoy dining at Haidilao

First time at Haidilao and was blown away!! First, the interior is extremely modern and clean. Everything is well thought out and the bathroom is nice. Our server, Christian, took amazing care of us and went above and beyond. Even the manager, Kathy, went as far as showing us tips and tricks to making sauces because we told her it was our first time here. I don't know why I haven't come here earlier! I will definitely be a regular now!

Hell yeah,I'll always recommend Haidilao. I came for my birthday to use one of my coupons and it didn't disappoint! That's all I have to say-- it's such an experience. We had more veggies,but we ate them by the time I remembered to take a picture. I forgot what kind of peppers and beef this was,but it was still good. My friends and I got mostly beef cuts and lamb cuts.

Haidilao has quickly become one of my go-to spots for Chinese hot pot in Dallas. From the moment you walk in, the service is top-notch--attentive, friendly, and always willing to help you get the most out of your experience. The broth selection is great (lots of options depending on your spice level), and everything is incredibly fresh. What really sets Haidilao apart is the little touches: free snacks while you wait, customizable dipping sauces, and the occasional noodle dance that's as fun to watch as it is tasty. If you're looking for a flavorful, interactive dining experience with excellent customer service, Haidilao is hard to beat.

I been wanting to try Haidilao since they first opened and finally decided to go today for my birthday. I was surprised at how packed they were on a Friday at 1 but we were seated right away. Since it was our first time here, the menu was a bit overwhelming and intimidating. Since it was a weekday, they had 2 different lunch combos (a basic one and a premium one with more sides). The host said the kids would get complimentary kid meals so we got 1 of each combo. Although food was good, I feel like we didn't get the best service since we were seated next to a large party that was also celebrating a birthday. Our kid meals didn't come out with our combos so we were a bit confused if we were supposed to place the order on the iPad. Luckily, they did bring the kids a free toy so that kept them happy and occupied while they waited for their plate. Our server also never brought out our drink with our combo which we didn't notice until we left. I also wished they told us they automatically charged for the sauce bar so we would've utilized it. Overall, food was good. 5 stars for the complimentary kids meal and toy because kid friendly is a huge plus. Not the best first experience but maybe will have to give them another try since everyone that's been told me they had a totally different experience.

We had come here for my niece's birthday. I specifically stated on the reservation that it was for my niece's birthday. The ambiance is great when they're celebrating your birthday. They had tables near us celebrating their birthdays with banners, signs, they were getting special treats and the wait staff was laughing and being kind to them. My 11 year old niece received none of that. At the end of the entire dinner I stated that this was for a birthday and asked if we would receive anything. They came back with a cheap board that they stuck behind her that kept falling and gave her and very half-ass happy birthday song. When I left a survey about my experience they did not reach out to me and I did not receive any sort of apology at the time that I had told wait staff I specifically stated this was for a birthday in the reservation and received nothing. Absolutely ridiculous experience. In my opinion, if you go for an event of some kind, be sure you let the staff know because they will not read any of your notes

This place is always super packed for a good reason. The meat is high quality, broth is flavorful, and they have a ton of sides options. They give out a ton of free snack options too. This is one of my favorite place to go to.

A TX hot pot spot?! Yasssss! Very popular spot for sure but enjoyed the vibes and the food itself. Our waitness was great and definitely on top of everything to make sure we were happy with everything coming out! They didn't have one of my beers available and was super apologizing over it that she offered their haidilao branded beers 2 for 1 deal so I can try both, which was really nice! Food wise, everything was tasty and came out fast for us to start our hot pot, but man that spicy base, it creeps up, I love my spicy foods but wow, towards the tail end it got a little crazy hahah and this was the second to extreme level hot haha! We had an array of seafood, meats and veggies to mix up of choices. Reasons on why I love hot pot, you can get an array of things to mix with soup bases to get the flavor of that base and have a party in your mouth! Would come back whenever I'm in the Frisco/Dallas area!!

Having lived in Southern California, I've been to haidilao so many times i lost count and i'm actually glad they have one in DFW. hot pot places are a dime a dozen, but what sets haidilao apart is the customer service. they're very attentive and they're do little things to make sure your entire dining experience is well taken care of. We ended up going before 5pm, which i believe was to try to capitalize on the special combo pricing of roughly 26 bucks a person for 1 small hot pot soup base along with veggies and meats. We definitely ordered more food to drop into the hot pot. the meat came with both thinly sliced beef and lamb. we ordered more items, and my favorite was duck blood, shrimp paste wrapped with bamboo fungus skin (it sound weird, but the fungus skin absorbs all the soup flavor) and lotus roots. We also got bread with condense milk (not sure what its called in english, but its xiaomantou)... definitely get this, its so tasty. (see photo) if you've never been, i would recommend getting the tomato soup base. since we got two combos, we got one tomato soup and one black pepper pork & chicken. They also have a self service sauce bar with small items to snack on along with a dessert bar. the dessert section is a nice way to end your meal.

Clean, great service and tasty. My favorite hotpot chain. Convenient location. Food are fresh. Great selections!

Dylan is a legend! I don't write Yelp reviews often, but this experience absolutely deserves it. First off--the sauce. Dylan told us it took him three years to perfect, and you can taste every second of that dedication. It's the kind of sauce that makes you stop mid-bite just to marvel at it. Rich, balanced, completely unforgettable. I would put it on everything if I could. But it wasn't just the food. Dylan's attention to detail and hospitality went above and beyond. He noticed I had my hair down and discreetly brought over a hair tie--who does that?! It's the kind of small gesture that makes you feel like you're not just a guest, but genuinely cared for. His recommendations were also spot-on. Everything he suggested was a home run. If you get the chance and Dylan is around, do yourself a favor: ask for his recommendations and get the sauce. Just trust me.

The second we approached the doors, a waitress was waiting to open the doors! Chris, our server, was so accommodating! He checked up on us frequently and made us his favorite dipping sauce! And to make things better, the food was delicious.

Super fun place to eat at! When this place is busy, everyone is scrambling which may look a bit hectic, but everything is well controlled with fast service. The broth was very good with all the fixings you want in it. Lots of tables to seat a lot of people in the restaurant, so the wait shouldn't be long if you're coming with a big party. There are a lot of secret sayings to get special things in the restaurant. Go check out tiktok or youtube for those secrets!

We went to take advantage of their $18.99 unlimited pork, beef, and lamb deal in February. While the deal was great if you only plan to get meat, to truly experience the full hotpot experience, you need to get various accoutrements like tofu, fish ball, veggies and noodles which added up pretty quick. Everything was very high quality from the meat to the broth to the veggies. The server was also very attentive in bringing more meat whenever we finished cooking the last batch. Most all you can eat places with a time limit aren't good about this since it costs them more money. One surprising thing that caught us off guard is they charge per bowl of sauce from the sauce bar, and it's not insignificant either. With no posted signage near the sauce bar that indicates it costs money, it felt a bit disingenuous.

We were craving HAIDILAO after going to the one in Singapore and the Frisco location did not disappoint! Ingredient quality is great, we love both the soup bases we chose for our half and half pot (spiciest one & the pork bone broth one), and service was really good! We ordered quite a lot of different meats. The ribeye, duck breast, fish, shrimp, and pork belly. All were delicious. The veggie platter was pretty big, we ordered two but probably only needed one. Love that you can make your own dipping sauces too. I ordered the lemon tea which I've had before and love, hubby ordered the orange juice soda which was interesting but good and refreshing. It wasn't too busy on a Thursday night so we didn't have to wait for a table and it didn't feel crowded. The prices can add up but we felt like it's worth the quality of what you get and the portions are good sized for the price. Will be back especially come winter!!! Nothing like a good hot pot when it's cold out!

Had such a great time at hai di Lao, food was good we had the all you can eat. Would recommend the fish with the tomato broth. Lili, our server was helpful and always making sure our broth and food was good. Ask for her next time!!

Hai Di Lao has been on my radar for some time, largely thanks to the videos of the dancing noodle performers circulating on social media. After finally being able to witness Hai Di Lao for my first time, let's just say, Hai Di Lao has exceeded all my expectations and then some. The restaurant offered impeccable service, quality, thoughtfulness and has made everything as efficient as possible. Starting from being seated, you are welcomed with fresh aprons and complementary hair ties-- setting you up for success without the mess! A server quickly goes through the operating instructions on how to use their made-to-order tablet. Starting with the broth, you have the option to choose 1 to 4 different broths, ranging from mild to deathly spicy. From there, all food items are a la carte, allowing you to tailor your dining experience exactly as you wish. Dishes range from exotic items (ie: lamb brain, pork intestines) to the more mainstream (ie: sirloin beef, shrimp). Cooking your food is a breeze, as you toss all items into the pot, strain, eat and enjoy. Lastly, the dancing noodle is a MUST! Note: you're not really ordering it so much for the noodles, but more so for the entertaining show where a noodle performer comes by your table with a mini-speaker and dances with the noodle as if it were a magical ribbon come to life.

Amazing food goooooooood Amazing definitely will try again love this They have all you can eat

LOVE LOVE LOVE Haidilao! Amazing food and top notch service. This place has become one of the restaurants we frequent. The vibe is great! All the servers who've helped us at different visits have been lovely: Shawn, Christian, Lili, etc! They went ABOVE and BEYOND to make sure we were taken care of!!! This is an a la carte hot pot restaurant. You order through an ipad they give you. You choose your soup bases (we also go with pork & spicy pork broths. They have a sauce bar to build your own soup, and it also has fruits and other small bites. The meat is great quality and the broths are flavorful! We're huge fans of their seafood balls, handmade noodles, and wings as well. For dessert, we always go with fried mantou with condensed milk. It always comes hot and fresh! On your way out, you get free ice cream and bags with snacks. There's also some phrases you can say to get free stuff! Highly recommend Haidilao!! It's one of our favorite spots here in DFW! We keep coming back for the fantastic service and quality food!

Amazing service and fresh food. It is a little expensive, it was around $120 not including the tip for two people but it was worth it. Would go again!

Haidilao hot pot is always one of the best spots in DFW for hot pot that is high quality with great presentation and customer service. This place is al là carte and can tend to have a higher bill but the ingredients and soup bases are amazing. My favorite go to broth is always the Tom yum and the spicy soup base (if you can handle spice). The sauce bar is great and has everything that you need and also instructions if you aren't sure what kind of sauce you'd like. They let you order on an iPad and I'm always a big fan of using technology! A cute little robot comes to deliver your order too. Can get quite busy so there might be a wait at times but it is always worth it. You get ice cream at the end too! The place is always super clean and the restaurant itself looks very fancy. 5/5 if you are down for a little splurge

Their food is fresh, and good prices for lunch special, or order different kinds varieties

Omg, food, service and ambiance are top tier. My family and I always celebrate here for birthday dinners or just family night out. The meats are high quality and love the assortment of sauces. Staff is always attentive and welcoming. Definitely a more upscale experience for hotpot compared to other places I've been to in Carrollton or Plano - and the price tag will show that. The ONLY downside is that it is quite expensive to eat there. Wish they had an AYCE bar and wish the sauce bar was included. So just be prepared to pay more for the service and ambiance.

There was a smell as soon as you enter, smelled like a dirty bathroom and chemicals. The place looked pretty clean, but we couldn't get past the smell.

Very delicious food and great service. One of my fave places to get hotpot. The ambiance is always nice and they do all you can eat on weekdays after 8pm.

Went here with my boyfriend, since he's told me about it and the robot that delivers your food. We were greeted and seated right away by the hostess. Such friendly staff and our waiter was very accommodating and helpful. We got the meat lovers, veggies, chicken, handmade noodles and ramen. The broth was spicier than what I'm used to, but was tolerable. The flavor was really yummy and the protein and veggies we ordered were really good. Just not a fan of the marinated meat they had. Not sure what it was called, but it was too chewy for our liking and we didn't finish it. Other than that, it was a fun and delicious experience. Definitely a place to try and check out if you're in the mood for hotpot or something new. I really like the ambiance since it felt like I teleported to Asia.

PROs -Kid friendly (ie: the toys, lowered area to wash hands in restroom, kid's bento). -Customer service is high which is expected because this is their MO. -The tofu desert station addition is solid. CONs -Water takes forever to boil. It's almost to the point where sometimes it might make sense to call ahead and have them start the water boiling before we arrive just so we can eat on time. -They keep on removing things on the menu that was sometimes our whole point in going there to eat (ie: the rice bowl with pork, fried taro in sauce bar, etc).

The lunch deal is so good!! We left with our belly full without having to pay the big bucks. Definitely add the sauce bar since it's well worth it! They opened up the extended area for us so that we don't have to wait. I liked it cause it was quiet and away from the crowd. I love the ambiance and how the setup per table is so efficient. I'd definitely return to hopefully take advantage of their lunch promotion!!

The go to option for hotpot in DFW area! The lunch combo and all you can eat is the best! Lili is so nice every time we dine in～

The meat o clock was so worth it! The food was delicious! The service was fast and always there when you need them! Brandon was super helpful, knowledge and fast at answering my questions! This was my first time and I will def come back!!!

The food quality was excellent. It was quickly delivered and tasted amazing. Our two broths, tomato and tom yum, were delicious and definitely worth a try if you aren't looking for something too spicy. The waiter was super polite and helped us when we needed it and kept checking up on us and even brought us a toy and showed us how to use it. The restaurant is very nice and organized and genuinely a great layout and sauce bar. Loved my time here!

The food was amazing but the service was even better. It was a super packed night but our server Cindy was great and attentive. Our party of 10 had a great time thanks to her and some help from Young. We will be coming back for sure!

This place was amazing!! My family and I have never had hot pot before, but this won't be the last. The environment was great, clean, and fun. The service was outstanding. Christian (our server) was knowledgeable, fun, and helpful. We will 100% be coming back again.

We had a mix of omnivores and vegans in our group, and everyone had plenty of options for the hot pot. The pictures on the menu are quite accurate to the actual size and appearance of the food. We were a group of 5, and it was a bit tricky to find a large table the evening we went, so we were seated at a smaller table meant for 4 people. Thankfully our waiter John was very good about checking in on us and clearing away empty plates quickly. It's possible to split the hot pot in 2 or 4 portions, so we went with 2 and got a tomato and a pork broth. Our favorite veggies were the winter melon, lotus root, and taro. The tofu had an interesting chewy texture sort of like a fishball. The omnivores got a mix of beef, squid, fishballs, and shrimp and were able to finish everything. We topped it off with an oat milk mochi which everyone loved! The meal ended up being about $50/person (including tax) and we were very full! We also had the opportunity to watch a few noodle making "performances" by the waiters which was neat.

Always good service and solid food. We are a frequent and it is our go to hotpot place. It is clean, kids friendly and of course the food is yummy. For the soup base, my favorite is the golden chicken soup with fish maw. And I highly recommend the shrimp paste!

Super fun place to go eat and experience Korean culture. We went as a family and had a blast. Food was good and the experience was fun. Come hungry lots of food. My one gripe was we didn't get much info as it was our first time so had to figure things out a bit. We will go back

Amazing experience! Food was fast, flavorful and fresh. This was my first time here and our waiter Brandon did an amazing job walking us through everything. We will definitely come back soon!!

Love the freshness of this place and all of the hidden secret sayings. This makes for a fun place. However, the prices are steep compared to other AYCE buffets. This is a treat, but it's not feasible to be a weekly/daily meal.