Zac Pensol
Google
Don't eat here if you have dietary restrictions!
Fun-seeming place but be careful. I ordered the fried chicken biscuit, which the menu doesn't describe as anything other than that: fried chicken biscuit. When it arrived it had a hot honey sauce on it. Had I known this I would've asked for it to be left off because I have acid reflux issues (GERD) and can't do spicy stuff. Easy mistake, should've been on the menu but whatever.
I mention the issue - including my medical reasons - to the manager-looking guy, it was a friendly exchange, I'm not a Karen about this stuff - I apologize, he apologizes, I thank him, etc. It takes them a while to bring me the new one, I figure they've got to make it new, whatever. Manager guy even cranes his neck to see if I've got my food yet and sees that I haven't and I see him dash into the kitchen and it appears he's making it himself. Cool.
He brings it out, looks good, but I deconstruct it just to make sure and behold! The bottom had remnants of spicy honey, including a patch of the fried outside missing, WHERE THEY HAD CLEARLY JUST WIPED OFF THE SPICY HONEY! A friend even tried it to be sure and yeah, it was exactly what it looked like - very spicy honey, would've left me in pain and sick for a week if I ate something like that.
I take it up to the manager dude and he plays ignorant, offers to make a new one, I tell him at this point (since my friends are done eating) I just want my money back. He keeps countering and finally I just agreed to a burger. I wish I had fought harder but it's whatever. The burger was fine.
Had my issue been an allergy or something more serious this could have been dangerous. Evidently they don't take this kind of thing seriously at Joyland.