Hi Dozo Sushi

I have ordered from this restaurant multiple times before, and my previous experiences were positive, which is why this situation was especially disappointing. Before preparing my order, the restaurant contacted me to confirm a substitution only for the salmon & tuna combo due to tuna being unavailable, which I approved. No changes to the California Roll Combo were discussed or approved. According to the menu, the California Roll Combo includes specific items (California roll, two salmon, two tuna, one ebi, and one Tai nigiri sushi). However, the items I received were completely different from what was advertised. This order was meant for a special evening, and unfortunately the incorrect order significantly affected the experience. It has already been a night since this happened, and I am still feeling disappointed by how it was handled. I understand that ingredient shortages can happen, but changes to a specific combo should be clearly communicated and approved in advance. I hope the restaurant addresses this issue and improves communication going forward.

Seemingly nice restaurant... Until you see the exterior. Absolute rats nest right behind the restaurant, right next to the back door. Can't imagine they WOULDN'T be absolutely infested when this is how they leave their property. Had a smoke while waiting for order and saw this, immediately cancelled our order and we left.

The restaurant was very empty around 8pm weekdays so I was a bit cautious when I walked in. However, they're better than our expectations, especially at a very affordable pricing. We shared a couple dishes and I would recommend their tempura udon on a cold night, hearty & clean flavour. Their tempura batter was very thin & crispy, tempura weren't oily at all. The salmon & avocado roll was simply good. Tbh, I don't like the beef teriyaki due to sweet marinate but each of their own. Our waitress was very nice and efficient, and the restaurant looked clean.

I ordered online, they took my $52.. no confirmation, I tried calling the phone number to see if they received my order ...phone number not in service. Order status said pending for 30 minutes. I walked over there and they are closed.... now I have to do a charge back on my card because they took my money???? worse thing is: my employer generously offered to buy me lunch on his card and now my boss needs to manage a charge back :) awesome.... so thanks Hi Dozo! 5 years ago I wrote you a 5 star review but I have now deleted it. Very dissapointed.

Pleasantly surprised by how good and fresh the sushi is here. We ordered two sashimi dinner combos for $21.95 each to go and it was quite amazing. It came with so many different food items for a fixed price and the portions were great. It saves you from ordering items which are more expensive individually if you are craving different things. Our dinner sashimi combo came with a choice of terriyaki chicken or beef (we chose the chicken which had great flavour and fire wok vibes), you can then also choose 2 out of 3 of gomae, agedashi tofu, or chicken karaage, and you also get assorted tempura that was crisp and freshly fried with shrimp and pumpkin and more, a bowl of rice, a bowl of miso soup, and assorted sashimi with tuna, salmon, and surf clam, and 4 California rolls! It’s a great meal and deal! Everything was packaged so perfectly and with care to go! Loved it!

This was the very bad Japanese food I ever had before. Only one man or staff to serve whole restaurant. Poor food quality, tiny portion and unreasonable price, have diarrhea after that dinner. I will never go there again.

Restaurant seems nice. We got take out, and saw many other take out orders. Portions were a bit small but good quality. The miso soup was creamy and had nice big pieces of seaweed. We ordered a variety of nigiri and had their House roll (regular tuna instead of spicy), which they easily accommodated.

UNDER RATED! My favourite sushi place in new west, if you’re looking for affordable healthy food (or not so healthy) look no further. Their house salad is the most delicious salad I’ve had in my life. The staff are very nice, it’s incredibly affordable, it’s real cute too. But the fooodddddd omggggggg I can go there and fill up on sushi for like 10 bucks? Depending on how fancy I go. There’s an awesome variety. I literally don’t eat raw fish and I’m a pretty picky eater. But literally every time I go I find something new I like and I’ve been there so many times. It’s also so chill in there because not enough people come, so you have space and don’t feel rushed. Sometimes I just draw there and eat sushi for like hours.

Not disappointed with the sushi rolls but the entrance door closing mechanism needs fixing. The loud banging of the door next to our table was distracting. Nice that they offered real crab California rolls. Prices seemed quite reasonable compared to what we pay in North Vancouver.

I think the only thing going for it is the booth tables. Service is good and they are quite accommodating. Food wise, it is quite average. Prices are fair and similar to the other Japanese restaurants in the area. I have been here a few times and really, this will not be my first choice. On my last visit, I noticed a customer sent back the gyozas. It was re-done or something and when it came back, the customer tried one piece and never finished it. So either it was bad or it was not to the customer's taste. There are many special rolls here and they are interesting, I guess you will like it if you are into sushi rolls. The oyako don was not bad, I do wish they also have the beef yakiniku don too. It can get quite busy at times, so maybe make a reservation especially if you have a big group.

Awesome food. Great service and even better prices. The chef works at an amazing speed and the wait times for food are super short. Really needs a second visit when coming to new west. Really loved the food that kept on coming at good speed. Very tasty textured a great choice for sushi lovers.

Not bad. This is a Korean ran Japanese restaurant. Came here after climbing and it's sad how they ran out of rice 10 mins before closing. It was hard to order take out when most of their food consist of rice. Well I came here because a friend recommended it to me. He told me about the monkey brains which is basically avocado with a bit of sashimi and imitation crab meat deep fried with yam pieces. Yummy. Not bad. We also got spicy sashimi and regular sashimi and the portion is quite big. We also had a seaweed salad. Plus a deluxe tempura. The portion is just right for 4 hungry climbers. Atmosphere is not bad. Nice decor. We were amazed why the fire alarm blended in with the wall. It's the first booth. Check it out if you have a chance. The food did take a lot of time to prepare. Friendly service except the guy in the kitchen weren't very happy how we came in at 9:20. I am guessing he wants to go home right away. Definitely would come back.

Ordered lunch here through Doordash. Pickup was easy and prices were very reasonable. Just got some basic sushi like california rolls and nigiri. Just one complaint, the tamago nigiri was too firm and lacked almost any sweetness. Would not order again unless they fix this, but the other items were not bad. Might try the bento box next time.

Ordered through Ubereats, the total cost for the whole order was about $36. The sashimi's were $10 each, seafood salad was $10, and the rolls were $6. The food quality was very average, sashimi's could be fresher, tuna in the seafood salad and chopped scallop roll tasted bitter. The seafood salad was overpriced given the amount and quality of the salad. I wouldn't recommend this restaurant to anyone.

Disgraceful. Been going down hill for the last couple years. The house salad used to be delicious every time we get it they cheap out more and more. Nothing but a box of mostly lettuce, two cherry tomato, and a few pieces of brown avocado. We paid extra for real crab and you think they would have tried to make a decent salad for the price. You have lost our business for good this time. Three strikes you're out.Was looking forward to a delicious salad and they serve this crap? You call this tasteless mess a salad?

Atmosphere: Medium in size. Price: Market Value. Customer Service: Friendly and the meals came out in time. Food: I had the avocado roll and the veggie roll, no mayo. The rolls were nicely wrapped and tight which was appreciated.

Another Korean-operated sushi joint, surprise surprise. Actually it ranks pretty high for me, the times that I go is pretty quiet to work in the back corner, that's my spot. Don't like the front ones since the cashiers in the back wall, halfway through so lots of in & out, lots of pickups. It's above average food, nothing earth shattering. Good value for their lunch box, in the $10 range you get: Miso soup, fruit, rice, tempura, salad & choice of entree. I opt for the chicken teriyaki, above average. Corner location, beside the DQ. A bit of a dimmed lighting, fairly nice and clean. Probably the best for bigger groups in this area of NW. Metered parking all around, and it's dirt cheap in New West haha. I may only need an hour to prep for next meeting, so I pay for 1.5 hours haha.

Definitely 5 stars for this restaurant. My wife and I really enjoyed the food, the service, and the environment. It's a small but quaint location but they had a nice big Booth they gave to us for ourselves an nice free little appetizer, lots of fast service from different servers, what else is there to say! Perfect. Whether you like sushi or haven't tried Sushi this is definitely a good place to try out. They have nice noodle soups, fried noodles, salads and probably dozens and dozens of different kinds of sushi rolls. We had a delicious teriyaki salmon roll and a spinach roll with peanut sauce. Awesome!

Somethings fishy about this place! Upon entry, the immediate realization I wouldn't be taking my jacket off because it was so cold should have been enough of a red flag to leave. However, this was a last resort scenario as all other neighbouring sushi restaurants were closed for the evening. We first got our tea which appeared to have snot floating in it (GROSS!!!) Then, when we finally had been acknowledged by our waiter, she took our order incorrectly and shorted us an item once our food finally arrived. Bottom line here, I'd never recommend anyone go here, even as a last resort. You're better off taking your family up the road to the McDonald's drive through!!!!

Pretty ok rolls. Pick up was ready on time. Convenient location. Customer service average. Would try again in restaurant to see what that vibe is like.

Since this Sushi restaurant is uptown I completely forgot about it until I asked my pops where he wanted to go for Father's Day lunch. I must say I am always glad to get out for lunch with my pops and what better place than Hi Dozo. We ordered Ebi Sunomono, Miso, Philadelphia Rolls, Edamame, Agadashi Tofu, Tuna & Salmon Sashimi and we were both full. I usually go for the veggie sunomono but tried the Ebi this time and was delighted by it. The Philadelphia rolls are tangy with wasabi and creamy with cream cheese, of course there is salmon as well :). The tuna and salmon sashimi melted in my mouth. Lets just say I LOVE sushi and this place is at the top of my list. What I also really like about this place is that the service is always really good. At least every time I have been here I have never had a bad experience. They are friendly, efficient and try not to interrupt you if you are in the middle of taking a bite.

A quick dinner at Hi Dozo after a crappy day at the office... Sushi and accouterments were all fine - rainbow roll in particular was a stand out... but they pushed us out the door when we weren't even done eating. The bill was on our table before you knew it. I might have wanted more food? But she'd have no idea, since she didn't ask. Tsk tsk. There's enough Sushi in New West that competes, quality wise, but excels in service. It's busy all the time though, so maybe it was just an off night? (Hey fellow Yelpers, please tell me if it was just an off night? Because that Rainbow Roll was pretty fantastic...)

Right off the get-go, I'll say I'm not a huge sushi fan. However, I do enjoy teriyaki and tempura dishes as well as a few other Japanese dishes. I went here for supper with a couple of friends I hadn't seen in a while. They're both avid sushi fans. I ordered the beef teriyaki, which came with small bowls of Miso and rice. I also ordered chicken karage, prawn and veggie tempura, and "scallop temptation" - their take on scallops wrapped in bacon. They were all incredibly delicious. My friends (sisters, actually) really enjoyed their sushi; in fact, they came back here a few nights later for a family dinner. Wine and beer is available; they offer three different kinds of Japanese beer, including my favourite, Asahi, which I used to wash down the dinner. Bit of an interesting side story: I'd ordered some more food to take home and walked out without the tempura. Because we went for ice cream just up the street, we walked back past the restaurant on the way back to my car. A lady ran out of the restaurant while we were waiting for the light to change, frantic that they'd forgotten to put the tempura in with the other food. She was relieved that she spotted us and was able to make sure I got my tempura. Talk about service! I'd go back here, again.

This restaurant used to be one of my favorite sushi places in New West but it has gone way downhill. Both the service and the food are marginal at best. Tonight was the last time i will go there. First off the service was so bad that we had to wait until the waitress decided to bless us with her presence. We were finally able to get her to take our drink order and decided to put in our food order as well because she was so slow. So we ordered the chicken teriyaki platter and the sauce on the chicken was nasty. Fortunately the tempura and sushi were standard Japanese fare. I give one star for service and one star for food. Save your money and avoid this place.

The Miso soup was great!!! The rolls we try was super good ( with mango and cream cheese) tempura the best ever, and the price is right... the only thing then I don't like is at the woman bathroom is no baby changing table, that's why I don't put 5 stars, was very hard change my little one. Of course we come back again another day

I enjoy their gyoza, yam roll, cucumber roll, deep fried asparagus roll, and peanut grinch roll. Their avocado rolls are hit or miss sometimes not ripe enough other times borderline rotten :( My fave roll by far is the Angus roll.

This is your average Japanese restaurant. We'd seen them all. For me nothing jumps out of the ordinary at this place although they have good sashimi salad. The service is so so. I often come here with my coworkers More than a few times they've messed up our orders. Yesterday was no different when they didn't tell my friend that his order was 'out of season'. They kept him waiting for his food while the rest of us were slurping our ramen and udon soup and enjoying our shahimis. The poor guys was so frustrated. They weren't even apologetic. I admire my friend (5 stars to him!) for being graceful while starving. The sad thing we'll probably be back. This is my co workers hang out place for sushi.

We used to be regulars here. But the last '2 times' we went, we ordered drinks from the menu. NO ALCOHOL! NO BEER, NO WINE, NO NOTHING. Why not take it off the menu?! You give us a menu but you don't have what you're advertising. The waitress was very rude about it too, I'm guessing they lost their liquor license. Oh well, lots of Japanese restaurants in the area, guess we'll go somewhere else.

Love the friendly service here! Everything I have tried has been yummy!! Every time I am in here, there are tons of people that come in for take-out... It really is a busy place! If you are looking for a delicious sushi experience in New West, definitely check this place out!!

Always fresh and appreciate the rolls not being falsely bulked up with rice in order to look big . Good quality, I will be back

Had lunch here on April 1. We were seated immediately, wasn't very busy. Tea was good and service quick. I liked the sushi , not quite as tasty as sushi garden (in my opinion), but still good. We had the mango / salmon roll (very good), salmon sashimi and avocado rolls. Miso soup was also quite good.

A few steps away from my place, I come here every week. Steadily present awesome food, fast service. Really happy with this little gem. Will definitely recommend to my friends

My go-to sushi place in New West. I've never been disappointed here, the service is friendly & the prices are quite reasonable. Plus it is always very clean. I have to eat gluten free & love the unagi rolls in particular. Don't be shy if you have any dietary restrictions because they will help you find something to eat you'll be happy with!

Placed an order on Skip the dishes. We were crunched for time as is. After 40 minutes they hadn't even confirmed the order, skip the dishes contacted the restaurant only for them to say we cannot make the order, and have rejected it. No offer for us to place an other order. Horrible customer service will rant and rave to everyone we meet here in Edmonton how their service is.

Maybe if I wasn't so allergic to salmon, it might not have been half as bad. But as I've mentioned in a previous review of Oysi Oysi, I'm a stickler about cleanliness, food safety, and cross contamination of salmon especially when it comes to sushi places because I'm deathly allergic. So if I manage to have even a minor reaction, I know it's because they're a little lazy with managing their cross contamination issues with different fish species, or just aren't cleaning well enough. This is precisely what happened at Hi, Dozo. I had an allergic reaction to something and my eye was itchy the rest of the evening. At least I didn't go into anaphylactic shock. But okay, forget my little rant on sanitation. The sushi was still sub par. Actually I ordered the spicy tuna roll and it would have been nice, but it was a little too spicy, and they put wasabi in it, of which I am not a fan. I also ordered the "Real Crab" California roll. Which had a disgusting after taste, that I continued to belch up after dinner. It was like they had just stored the crab too long and it was old.. ick. We got prawn skewers, which were exactly that with some sweet chili sauce for $7. My sister can make the same thing for a fraction of the cost, it was just prawns skewered on, grilled, and smothered with the thai sweet chili sauce. Ebi gyoza was a bit strange. They still had the ebi tail sticking out. I expected the ebi to be cut up and mixed in with the gyoza veggies. It wasn't awful but also not the best. Miso soup was good. Dinner companions complained that the wasabi was watered down. However, apparently veggie rolls are good.

I used to love this place. But my last visit? Good service and decent food...aside from the BONES IN MY SALMON TERIYAKI ROLL. Yeah. Not okay. So not okay.

Good amount, decent price, nearby my workplace, what more can I ask for? Their food seems always fresh, and bento boxes are well done as well. I like how their portions are well controlled, so people who are on a diet like me can be more selectively healthy about what they eat. And the interior is very nice too! They did a renovation recently, and I love the cherry blossom nearby the entrance. It gives that nice "Japanese" atmosphere to the restaurant (although ran by very nice Korean people).

Best sushi hands down in New West. New owners have really turned this place around over the years. Both sushi/sashimi and hot foods are consistently good and fresh. Sashimi are a fairly decent portion so order accordingly. Great unique rolls and they usually offer a complimentary appy or side with your meal (during dinner). Be sure to check their specials board on the way in and give it a try for something unique like "monkey brains" (it's not what u think).

I've been going here for a few years now. The miso soup is amazing and they have the best agedashi tofu around. Rolls are a bit small compared to other places but I've never had a bad experience coming here!

While the service was great and they kept removing empty plates, the hostess herself was very grumpy. The food quality however was amazing. I ordered a dinner box and a fried California roll and split it with a friend, we were filled to bursting. I high recommend the fried California roll, they top it with blueberry puree. I know it sounds weird but trust me; its delicious.

This place is definitely one of the more worthwhile places in the neighborhood. I've came here three times in the past few months and I've always ordered sushi. I've had their salmon sashimi, deep california roll (a deep fried version of the california roll), spicy tuna roll (large tuna portions, fresh fish), deep fried roll (deep fried imitation crab and salmon), and crunch roll (dynamite with crispy flakes). All the standard rolls are fabulous, but I'm not a big fan of the crunch roll (it was good but I lost all the flakes to the dish or the table). Their ramen is also mediocre. Overall, this place is a treat. It's well decorated, never overcrowded, and the waiters and waitresses are super friendly and attentive.

Not helpful service, I asked the staff what she recommend for 2 kids and 2 adults take out dinner and she basically just said whatever u want, that was very rude, I ended up ordering a party combo A hoping that it was enough for all of us but actually wasn't enough, to make the situation worse the rice was dry and the sushi didn't look so fresh.

Reasonable prices for mid-range sushi, served by some of the most miserable waitresses alive.

inaccurate when it comes to making orders. i phoned in early so i could get my sushi in time for my break. lady on the phone told me it would be at least 15 minutes for my food to be ready. i came in 25 since it mightve taken a while, to realize that when i got there they didnt even have my order ready yet. in total, what could have taken 15 minutes took at least 50mins/ close to an hour. service has always been decent for when i do dine in here. nothing special

Good selection of sushi and special rolls. Very good quality overall, good service and nice atmosphere. If you are in New West you should definitely hook this place up

Tastiest fish in new west. Try the monkey brains (its not actually brains, its delicious)

Don't get me wrong, I like Hi Dozo their sushi is always fresh. But I can't get over the price increases! I've worked across the street for over 5 years now and my colleagues and I would eat here often but is now looked over and we go elsewhere. We would keep a take out menu in office and every time we would go the prices would have increased. 2 sushi rolls for $20? doesn't seem like a good deal to me. Bento boxes are still the best deal, but they are generic - nothing special.

Hi Dozo is a MUST try. The staff are amazingly friendly, make great recommendations, hours are great, prices reasonable for the sushi, and entrees. The environment is clean and welcoming. And the Food ... It will not disappoint. The sushi is so fresh and the rice rolled tight and thin so you don't feel heavy afterwards. It is plated beautifully and will have you wanting to gorge it and savour it at the same time! I have tried a variety of sushi, appetizers, and an entree to get a feel for consistency and never have they erred on taste, playing, or service... Which is rare in my books for sushi. Kudos to the chefs and staff at hi Dozo , I have been back and will continue to return.

To Cristal L. Bone in your salmon too ? Judging from the time of your review and my own personal experiences I believe they were trying out a newly hired sushi guy. It only happened the once to me, wait no... there were bones in some cooked salmon morsel sampler too. I hate bones in fish. I tried their beef teriyaki bento too once and the beef was dry as compacted sawdust. Still I don't set myself up for a world class Japanese food experience when none of the staff is actually Japanese. Service from the sushi bar head chef is nice but the girls are a bit slow on the tea refills. Overall it's ok for New Westminster I guess.

High prices, below average food, and bad attitude made for a lousy dinner out at this establishment. We totally agree with the other reviews here about the waitress that served us was rude and totally dead inside... extremely unhelpful and couldn't have cared less whether were there or not. Our meals were so unmemorable I can't even recall what we ate... So many sushi restaurants, so little time. Skip this one, it's a total waste of time and money.

Open on Christmas, they delivered within an hour, sushis was okay. They do not offer brown rice, and sushi was messy an falling apart.

It's ALRIGHT. It's more expensive than other restaurants. The sushi isn't as Good either. The location is quite attractive and the layout is nice inside. It'll be my second choice when thinking about sushi.

Food and service has been sadly very inconsistent. They seem to have changed ownership a few times and staff rather frequently. Wait time is really hit or miss regardless of how busy the place appears to be. Sometimes it seems like ages when the sushi chefs are chatting up people at the sushi bar. Rolls more times than not are poorly prepared, irregular and falling apart. Salmon sashimi was fatty and chewy and we've occasionally found a bone. I think we've reached our level of tolerance with this place, it's not worth the risk since most of the time the food is sub par.

We absolutely love this place . Best in New Westminster as far as we are concerned Have been coming here for 12 years and although the owners and sushi chefs have changed over the years as well as many upgrades to the restaurant one thing has stayed the same the quality and value and welcoming of the staff. We always have been given exceptional service and because we are regulars they always make us feel special, even through every change they remember us and make us feel special.

I came for the 1st time the decoration of the restaurant is calm, chic, minimalist, and pretty well arrange in ever square inch of the local. The food i ordered tamago rolls dynamite roll and california they were done right in front of me and tasted pretty good I'm sure I will recommend this restauran.

Went there after renovations, they have added some creative and original items! Nice ambiance and good service, and very agreeable sushi and udon. Try the fish and chips sushi!!!

I've eaten here a few dozen times. I've never had a complaint - the sushi is good, and fresh, and they go out of the way for our kids, bringing special treats, etc. We typically get a pretty wide range of food - agedashi tofu, edamame, tempura, and lots of different rolls. And sometimes chicken and salmon teriyaki.