Kevin R.
Yelp
I lived at Highland walk for two years. Highland walk is located in a up beat, lively area, and the apartments are a good size with average appliances. Overall i would have enjoyed my experience if it wasnt how we ended business together.
Before moving in, highland walk told me that they always replace carpets, and do re-painting in each unit to make sure the unit it in prime condition before moving in. This was done for me, and i was happy with the move in condition of my unit.
In two years, i never missed a rent payment, was always on time, and never caused any problems with the office or security. After we renewed our lease for the 2nd year, Highland walk offered an incentive for our unit to be cleaned by a maid, or to have a professional steam cleaning done for the carpets. We told them that we would like the steam cleaning, and to schedule it at their convenience. However this never happened. HW never came in and cleaned these carpets.
Before i moved out after the 2nd year, highland walk sends out a list of things that need to be done before leaving to avoid any fines or a refund of a security deposit if one was required. In my stay, i never had any pets, or caused any extreme damage to the unit in anyway. I also hired a cleaning service for 150 to get the place in premier shape before leaving. I also had a basic hoovers steam cleaner that i used to bring up any stains out of respect, that they may be showing off the unit before they would replace the carpets. We didnt have any major stains, but there were a few minor stains from 2 years of use and wear and tear on white carpet.
Before moving out, i inspected the unit and thought it was in excellent shape. A few days later, Highland walk calls and has a a large amount of fines for us. The charged us to replace the carpet. Yes- They change the carpets for each and every new resident, but they charge the old residents. Absolutely ridiculous. I fought this to the extreme, and went back to inspect it myself. They basically said they are replacing the carpet because of 1 stain in the unit bedroom. Of course they cant just change that rooms carpet, they have to change the entire unit, and charge you to flip the bill. I took picture of this stain, and it is extremely minor, and absolutely does not warrant us to pay the cost of replacing an entire unit of carpet. Of course when i fought this with upper level management " they claim they never told me carpets were replaced each and every time, and they want this carpet to last 4-7 years. A line of BS!!
Clearly, HW just finds a way to generate additional revenue off of you at the time to move out. Not a good business partner, DO NOT LIVE HERE UNLESS YOU WANT TO BE NICKELED AND DIMED. They get you in, and when you decide to leave, they fine you for the money they are not making until they find new tenants.
Other Negatives:
- If you do decide to re-new your lease after 6 months or 1 year, expect them to raise your rent. Our's went up 100 bucks due to market value. Do you think rent would ever go down if you stayed longer? - I doubt it!
- The utility bills are outrageous!!
Highland walk uses a third party company for all of their utilities ( water, electric, trash, sewer)
for a 1200 square foot apartment, you will average 250-300 for a 2 bedroom apartment. The summer months can go even higher. Highland walk makes money off of these utilities also, and even tacks on a 20.00+ service fee each month for reading meters. The city of atlanta does have higher utility bills, but nothing to the extent of what you will be charged here. So after the utility bill, then adding your personal utilities ( cable, internet,) you are looking at a pretty hefty price to live in a 1200 sq foot appt. Please remember their is a pool, work out room, front office space that requires electric and utilities. Do you think HW is paying these cost on their own? No- they find a way to fit it in your bill and to make sure you cant do anything about it. NOT WORTH IT. FINE ANOTHER PLACE TO LIVE!!
Ironically, my last months utility bill was 365 dollars. It was for the month of August, but again $365 for water, sewer, trash, electric and service fees? I traveled during most weeks, so i didnt even use them to the full extent.
Long story short, Highland walk is located in a trendy up beat area, relatively safe, but they will find a way to make sure they get every last dollar out of you. If you want to throw away your hard earned money to a business that doesnt care about loyal tenants, or good people, by all means live here.
But i would not suggest it to anyone after my recent experience in moving out. Its very disappointing that HW does business this way. I told them i would trash them publicly for their actions, and i will absolutely do so to the fullest extent.
If one person reads this review, and decides to live elsewhere, this review did its job.