Larry D L.
Yelp
My wife are currently at Hoochies. As we walked in, we saw a sign that said Catfish and Shrimp Combo $12.95.
As we approached the counter to order we asked the young lady what the combo special consisted of? She said 1 piece of Catfish and 5 Shrimp. My wife immediately said I want to order the special. I inquired about an additional piece of Catfish and she said that would be the dinner order for $21. I said ok, I want that.
When our orders were delivered to the table my wife had 1 Catfish and ONLY 2 shrimp. I only had 4 on my dinner order, which should have been a minimum of five. My wife approached the counter and was told in ONLY CAME WITH TWO!! I went up to the counter and a young lady, I think was the manager came out and spoke with me. I reiterated what the young lady who took our order told us the special consisting of 1 piece of Catfish and 5 shrimp. The manager told me that the young lady has been working here for sometime and she knows what the special consists of. I asked her if she was inferring that I was lying? She said again, I know she knows what the special consist of. At this point I let her know I was not lying and she could solve the issue by asking the young lady who took our order.
The manager then pointed out the special was printed on the electronic menu above. I told her we saw it on the sidewalk sign on the outside of the restaurant. The manager said it was written on the side walk sign what the special consisted of. I told her it was not and she should honor what we were told. She said I can, BUT I WILL HAVE TO CHARGE YOU FOR THEM!!
At this point I was done!! Shortly thereafter, we saw a group conversation in the kitchen area. When finished, there was a new young lady taking orders and the manager went outside and the contents of the special on the sidewalk advertisement. It was obvious she found out we were telling the truth all along. But guess what? She did not apologize nor honor what the young lady told us.
That is unprofessional and poor leadership!! We are fans of Hoochies and have been since moving to the area in 2014. Whomever the owner is needs to address this issue, not for us, but to make sure it does not happen again.
As a business owner, I don't believe in anonymous when you have a concern, therefore my info is below.
Dr. Larry D Lewis
469-644-4185