Michelle T.
Yelp
Was really hyped to try their brunch menu. Came in around 1245 pm on a weekday, not very crowded. First, approaching the restaurant, we were stopped by a woman who was sent by a man in the landscaping crew(?) to inform us we needed to park in their new parking lot. We were legally parked on a public street, so I ignored them.
Came in, seated right away, ordered 2 waters and 1 coffee, was served promptly, made our orders (benedict and an omelet) and were then ignored for 20 minutes. I finally got up and chased the waitress/hostess/busser/ landscape assistant down to ask for a coffee refill. (Spoiler, it was the last one I got, and we were never offered water refills!) Another 15 minutes pass, and I flagged her down to ask about the food, she said "should be out in a minute". 10 more minutes, she comes over laughing that "the printer broke, so the kitchen never got your order". Wasn't that funny to us.
Another 15 minutes pass, and the food comes out. She delivers it without asking about drink refills.
We ate our "okay" food, then after another 15 minutes passed of just sitting and waiting, I got up and found her to ask for a to-go box. I should've known that wouldn't clue her in that we wanted to leave, but alas, I was forced to go find her again to ask to pay our bill so we could escape.
Despite sitting there over an hour and a half, and never having refilled our drinks (without us having to hunt her down for the 1 coffee refill I got!) there was no apology given for the wait, nor any compensation offered, other than "I didn't charge you for the coffee".
So disappointing. The server was very nice, but the system is obviously a failure. (I still tipped her 20%). Probably won't be back. What a shame.