Hotel La Jolla, Curio Collection by Hilton

We chose this hotel for a short getaway to celebrate our 1st wedding anniversary, especially because we had such a wonderful experience at the Hilton Conrad in Florida for our actual wedding. Unfortunately, this stay did not meet the standard we’ve come to expect from the Hilton brand. The first room we were given was not clean. There was a noticeable amount of hair on the bathroom floor, the mirror hadn’t been wiped properly, the closet shelves were dusty, and the light switches were visibly dirty. It gave the impression that the room had been rushed through without proper attention to cleanliness. To make things worse, the hotel is operating with only one working elevator for guest as well as service staff. This created long wait times, lines, and crowded elevator lobbies throughout our stay—definitely not ideal when you’re trying to enjoy a relaxing weekend. The dining experience was also underwhelming. There was a clear lack of attention to detail. For example, we ordered the cheesecake on multiple occasions and each time it was presented differently—and not in a creative way. The presentation actually got worse with each order, as if someone was annoyed and just threw it on the plate with no care or consistency. This stay left us disappointed, especially since it was meant to be a celebratory trip. While we still made the best of our time together, this hotel fell far below the quality we expected from Hilton. We hope future guests have a better experience, and that the hotel takes steps to improve both cleanliness and service consistency.

We stayed at the Hotel La Jolla during the recent UCSD graduation, as the hotel is very well situated to campus. There was only one working elevator at our arrival due to renovations (hotel signage reframed this limitation as a “wellness journey” for guests to get exercise by taking the stairs), but when we returned from the ceremony around 10 that night, the other elevator was non-operational as well. Our party of five, including two octogenarians, had to climb 10 flights of stairs. Luckily, the elevator was fixed the next morning. ||There were other mechanical and service failures as well. When we tried to leave the hotel, the parking gate wouldn’t raise, and there was no response to the call button. Later, I noticed that it had just been left in the up position. Furthermore, I had texted the hotel while at the ceremony to have the sofa bed made up, and the front staff assured me that housekeeping had made up the bed. Nevertheless, upon our arrival to the room, only the fitted sheet had been placed on the bed along with the flat sheet, with no blanket or comforter. ||So why am I giving the hotel the highest rating? General manager Stormi Posch sent an initial e-mail at 5 in the morning on Sunday to apologize for the elevator and was consistently available by e-mail for the remainder of our stay and afterwards. She was more than reasonable in providing a generous response to the multiple issues that we faced, and he goodwill she engendered was amplified by her warm and caring demeanor. ||We paid an upgrade fee for a suite, which afforded unparalleled ocean views. The hotel’s restaurant, Sea & Sky, provided an excellent breakfast. We are Hilton Diamond members and used points, so we received $60 per room per day for food and beverage ($30 included in the destination fee, waived for award stays, in addition to the $30 Diamond benefit), which covered breakfast. I’m sure that we’ll return.

Room was great. They only have one working elevator. Front desk staff was rude and didn’t give any info on how to use the parking that I purchased or my Hilton honors benefits. Stuff at the parking gates a few items as a result of my being given a code to scan for parking. Hopefully you have a better experience with the front desk than I did. View from room was pretty - had ocean view.

I was very disappointed with this stay. Only one elevator was working the entire time, so we often had to use the stairs. Housekeeping didn’t come until around 4 PM each day, which was always when we were back in the room — so we only received service one out of four days. There was no body wash provided in the room — just two containers of shampoo in the shower. When we asked for body wash, we were told the hotel didn’t have any at all, which is hard to believe at this price point. The rooms and the hotel itself also feel very old and in need of updates. Despite being a Lifetime Diamond member and paying $450 per night, we were given a room on the 4th floor with no ocean view. On top of that, the front desk staff was rude when I asked them to leave a key for a friend arriving while we were out. I left her name and arrival time on a note, and the attendant assured me she’d be taken care of — but when she arrived, the new staff on duty had no idea. She had a difficult time getting in, and it was clear there had been no communication between team members. Overall, this experience fell far short of what I expect from this brand.

The chicken sandwich in the Sea & Sky lounge was awesome! The service we got from Laila there was excellent, so friendly and nice. ||The room and bed is very comfortable and sleep was great. The sticky door to our room and the very slow sink & shower drains could use a bit of attention but this is a great hotel!!

Went to the sea sky restaurant and had a lovely brunch with the local jazz musician for live music. Our waiter Eddie was so friendly and accommodating. ||This hotel has the best view of the ocean, and only a short 10 minute walk to the beach. We would definitely stay here again!

Each morning Laila, my waitress, was always personable and a joy to have her serve me. She knew I loved my coffee very hot!! Your check in staff was always very helpful. The elevator worried me, as last time I was here someone got stuck. Other than that, a very enjoyable expedience. Charles the bartender remembered me from my last visit, and he was another enjoyable staff member. Just get that elevator fixed.

This hotel has a lot of pros and cons. It has a beautiful entrance with great parking. There are entrances from multiple parts of the building so no matter where you park you don’t have to walk all the way around to get inside. The elevator situation they have is absolutely AWFUL. If you have any type of handicap needing you to always take the elevator you will be lucky if it is in order. I thought this would be a top priority to fix but they made it seem like it was one broken toilet with a room full of stalls so it could be put on the back burner of things to do. It would work for a few hours then it wouldn’t work again. The “technician” hasn’t been able to fix the other elevator at all and the only one that works takes forever. We had to take our 70+ lbs suite case down 9 FLIGHTS of stairs. They don’t have a service elevator so after taking hours to get ready then having to ride down the elevator from the 9th floor stopping on every flight on the way down along with trash the smell gets awful. The rooms have great views and it is close to multiple different tourist attractions. It was a little to cold to use the pool but I did take it look and I was disappointed thinking it would be a lot bigger. They do not take complaints seriously at all so I wouldn’t bother calling the front desk. My husband came here a week before me complaining about some scraping/construction sound that would be going on all the time. I thought he was elaborating but when I got there I saw what he meant. It was really annoying nails on a blackboard type of sound randomly happening the entire time. The showers were weird you would set your shower at a certain temperature and after a couple of minutes it would get super hot/cold like it wanted to make sure you were still there. I would find it dangerous for a child because it got so hot that I had to get out the tile was hurting my feet. I really thought we would be getting a lot more for the amount we were paying. If you find a good rate for this hotel during a certain time of year and you can compromise with the using the stairs/random hot water change it isn’t that bad. If you are older/have kids I wouldn’t find it as user friendly. The reason I am giving it one star is because of the elevator, the sound that wasn’t addressed, and the lack of staff. These are considered a default or at least quick turn around fixes that didn’t occur the entire week we were there.

This hotel was super cute, and the room and bathroom were a great size--definitely comfortable and well-designed. One of the standout features was the shower, which had a clear glass wall into the bedroom--such a sexy touch! I also loved the small details, like how they hid the extra toilet paper in a bag--a delicate and thoughtful addition. However, there were a few drawbacks. The bathroom shower was dirty in the top corners, which was disappointing and took away from the otherwise nice setup. Only one elevator was working, which led to some waits when getting in and out. Parking spaces were also a bit tight, making it tricky to exit and enter the car after parking. The biggest disappointment was not knowing about the food credit until checkout. Since we checked in via the mobile app, no one mentioned it, and we could have enjoyed drinks the night before had we known. Another downside was the noise level--the soundproofing wasn't great, and we were woken up in the middle of the night by garbage pickup, which was frustrating. Also, it would have been nice to have the option to sign into a different streaming service on the TV instead of being limited to only one. Overall, the hotel had a lot of charm and style, but better communication, cleaner details, and improvements in noise control would make the experience even better.

Great time at Hotel La Jolla. Perfect location! Near downtown La Jolla, Del Mar and Carmel Valley. The rooms have a hip California coastal vibe and the see through shower is awesome! Every room has a Spectacular View! Definitely try the roof top restaurant! Recommend and will be back. https://youtube.com/shorts/0m9lOKR94nc?si=XFgAk4eiIACRhQYt

First of all, this hotel was ok. Stayed here for two nights with my fiancée on our road trip. This hotel generally fitted our expectations yet there were some surprises as well. The lady at the reception kindly upgraded our room to a high floor, which offered an amazing ocean view. Unfortunately it was foggy all the time during our stay, otherwise I'm sure we would be able to see some breathtaking view. The room itself was clean and spacious, which fitted the description. The balcony was a bit small though. The restaurant at the top floor was pretty good, especially the Huevos and chorizos. My wife loved the granola while I found it ok. Last but not least, a huge shout out to Eddie at the restaurant. Eddie was attentive and funny, and we enjoyed his professionalism and extraordinary service while having our food. That all being said, there were some issues with this hotel as well. The hotel has 11 floor, while only one elevator was functioning. So naturally you might have to wait a while for the elevator. The hotel itself was understaffed. The restaurant only had a few staffs. Although staffs like Eddie were efficient and attentive, there were way too many guests to take care of at a given period. Also, I noticed there were some issues with the billing after I checked out, so I called the hotel for an inquiry naturally. The staff who answered my call, (whom I believe his name was either Mike or Micheal) quickly solved the problem and provided a refund to my account. I would say this is also a plus to my stay. Overall, I would say this hotel was OK, a solid B+ for me.

Cute hotel. Nice views. The restaurant had a great brunch menu. The hotel has had a facelift so its very modern looking. (clean and minimal). Avoid using the elevators if you are in a hurry. We only stayed 1 night for some college tours. Close and great location. The room is very open. If you are sharing the room and want privacy while in the shower, pull down the shade. LOL!

We were so thrilled to get a competitive rate on a suite reservation and the room was everything it was advertised to be in terms of size and space. Fresh, modern look as well, but beware of old, small and slow elevators (only two for the entire hotel, one down for construction during our visit). Unfortunately repeated leaks occurred with the supposedly updated plumbing and we had to get maintenance in the room multiple times to resolve. Emailed manager (at front desks instruction, as she was supposedly out of town) twice since trip about a small amount of dollars or points compensation and have been TOTALLY GHOSTED. Bottom line is this hotel is advertised as fully renovated but very much still a work in progress. I can live with that but cannot live with unresponsive management. Go with an Air BNB if you really want to be close to the beach, also plenty of chain hotel options a little further toward the mall.

We were here while they were remodeling the 11th floor restaurant so we had to settle for the ground floor restaurant and bar. Nothing is really within walking distance so that restaurant is all you have for local dining. You have to otherwise drive to La Jolla. The bar is outside and has nice ambiance with fire place. If you're not sitting by the fire places you're sitting under heating lamps which don't quite do the job on a cold night. The rooms themselves are nice but the beds are not top quality. Our king size bed was a bit lumpy and lopsided. The pool is very nicely heated but there were no pool towels. The bar is right around the corner from the pool, so you could order food and drink from there. They have a nice fitness facility with treadmills, ellipticals, peloton free weights and weight machines.

I was prepared to pay for a single night Saturday stay in the charming neighborhood of La Jolla but felt it just fell short. Perks included friendly front desk staff, short walking distance to the beach to rent kayaks to see the caves, lots of cafes and restaurants for brunch and additional free, safe street parking option to offset the $39 lot fee, but for the price of the room I didn't feel like it was anything to write home about. Small room a bit outdated, nothing really wow about it. Our room was located right above the bar pool area which was hosting an intimate rehearsal party that I felt I was very much a guest at sans the actual perks of being a guest and just the noise. Although they did shut down around 10:15 (I had stepped out.) We we're offered the option to upgrade to two queens, ocean view instead of a king which we declined, regrettably but only as HH members. We checked out the 11th floor Cusp restaurant which has a beautiful view and happy hour specials but no outdoor space. The prices still came to $40 for two people for happy hour, no alcohol and the food was cleaned up before we were finished (I had stepped away to use the rest room and my +1 was socializing with other guests at the bar.) Luckily we had credit as Hilton honors members, but not sure I would dine there again. There is a destination fee on top of taxes which ran almost $100 more dollars on top of the pricey nightly fee. You are paying for location here for sure, I would probably only stay here if there wasn't a cheaper option available.

A beautiful hotel with great views and ambiance. They have a very good restaurant on site and everyone was accommodating and friendly. This is a nice place to celebrate with someone special.

We had a lovely stay here while on a family vacation for spring break. The staff was very friendly. The room was clean and we had a beautiful view. The location is excellent as there are plenty of shops and restaurants within walking distance. And we even walked to the beach from there! I wouldn't hesitate to stay here again. Hopefully the restaurant will be open and done with renovations next time we return!

An ok hotel restaurant experience. Too late for breakfast by 8 min and we ordered salads that were pretty good. The dining room would benefit from a remodel or update.

It is so disheartening to read any kind of unfavorable review on this app. This hotel gave me the three best nights of my life. The views are absolutely stunning. 10/10. Gorgeous! We had a higher floor and that makes all the difference. Pay for that!! The bar staff was extremely friendly and had a great HH with strong drinks. The front desk was as friendly as could be and our rooms were freshened up every day on our stay. Frankly, I would live here if I could. This hotel is top notch and I already am planning a return. Ps The best part is being able to walk to La Jolla shores. It was a two minute walk. It has a bunch of cute bars and restaurants. A ride to the Cove is 1 mile away. Starbucks, a gas station, and subway is across the street - not saying you need to use these but the convenience factor was awesome. Thank you to the entire staff again for everything! Trip of a lifetime...

This place ok, small pool& is a little rundown the only reason why I book this place and had a decent stay was because, it's close to the ocean, they have complimentary bikes and a complimentary meal per guests each night you stay, but they no longer do that so I will be looking into another hotel.

Disclaimer: this room was supposed to be our introduction to the curio collection (a higher end hilton brand.) We decided to use our diamond status free room on my birthday. The room was worse than a lot of hotels I have stayed at. The room really disgraced the hilton brand and for its price I expected a bigger room than their broom closet. I feel we were stuck with the room only based on how it was paid, which is a bad way to handle business. The condition of the room: There was a rip in the headboard, there was a 1/2in gap under the outside door, the wall paper was bubbling and peeling, the bathroom fan didnt work, the ac needed to be set to 60 just to cool down, and the door didn't close to the bathroom. For this price I expected a lot better. Don't even think of having to have a bowel issue in this tiny room (barely big enough to walk) and door issues, basically evacuation protocols are needed. We are diamond members and were given a low floor room with a view of the parking lot, when asked bc it was my bday if we could get a room with a view we were "upgraded" to a 4th floor room with the view of the parking lot and the smallest room on the floor. Within minutes of getting here the room next to us were yelling and slamming doors. I have had howard Johnsons nicer than this place, it isn't a good look for Hilton.

I stayed here while attending the conference in April. The organizers booked my room for me so I didn't know what to expect. The neighborhood is quiet, with just a gas station and a couple cafes nearby. I walked to my room and unlocked the door...and almost started crying at the view!! Gorgeous ocean view at sunset! I was sold right away. The room was spacious and welcoming. A large desk and tv, bed, sitting area, and bathroom. There is a lot of storage area with drawers and shelving in the closet. The Kuerig coffee maker came with regular, decaf, and sleepy tube k-cups. There is a glass shower that borders the room, so if you watch more privacy there is a screen that can go down (switch is near the light switch in the bathroom). I'm a picky sleeper, so a comfortable bed and quiet room make a BIG difference. I slept really well here, which is saying something!! The curtains were heavy and blocked out the light well. I didn't try the restaurant, but I can only assume it had a beautiful view as well. If I come back to La Holla, I will definitely stay again!

I have stayed there the last two weeks and really enjoy this spot. Small hotel in La Jolla shores with easy access to the beach and many restaurants. Staff is friendly and the rooms are clean with comfortable beds and soft sheets. Small but quaint pool area. Maybe not the best hotel if you want tons of services, but a great spot with awesome views.

I like comfort and I like privacy. This isn't college days where I like sharing a place with a bunch of other people. We booked a suite and got upgraded. We stayed on the 10th floor with a beach view. Upon arriving we were greeted by the nicest man. He was warming and even gave us some bottled waters. Check-in was quick and easy. We knew we would need late check out when we were leaving and he said he'll make sure it would be no problem. The room was very large. The living room area was very spacious and big enough to throw a party. The bedroom was also spacious and comfortable. The room was obvious for a couple with their little peek through shower area. The living room also had a bathroom. For two people it was more than enough. The view was spectacular at night and even more beautiful during the day. During our stay there were no complaints. It was quiet and peaceful when we needed rest. The lobby offers lemon water and cookies. Parking is $40 per day and the parking area is right when you exit out conveniently. It's less than a 10 minute drive from the beach and location is great. I had a great experience here and would be coming back when we are visiting La Jolla.

What a memorable stay! Was it quaint? Yes. Was it small? Yes? Was it clean? Absolutely! Admittedly, the office smelled like BO and coffee when we checked in, which made me worried. However, the rooms were very nice, AC worked well, and there is a Walgreens basically right next door! I wish we had booked 2 nights instead of one. Will definitely go back.

I had stayed at many Hilton hotel chains over the years and I was really hoping to give a higher review. Unfortunately, with all the circumstances, I feel that 2 stars is more than fair. If you're looking forward to getting view of the ocean, the fourth floor would be the lowest floor to stay in (you can see a sliver of the ocean peaking through the palm trees). The room I stayed in was fairly clean but the mini fridge was a random appliance placed on the floor. The fridge kept everything cold but was just sitting on the floor. PS- if you want ice, the machine is located on the 3rd floor besides the elevator Parking - outdoor parking, plenty of space ~$25 a night when I stayed. As a Hilton Rewards member, there isn't much complimentary with your stay. I usually don't mind but there wasn't complimentary parking, breakfast, or water provided when checking in. (This doesn't affect my star rating, I just wanted to point this out for any Hilton Rewards member). Unfortunately, I didn't have the best experience for my first stay here.

I cannot believe this is rated a 4 star hotel. I arrived here with my coworker on a business trip and was immediately met by an unfriendly desk agent that checked us in. It was a Tuesday thru Thursday stay and we were still placed in 2 rooms on the bottom floor in a narrow hallway across from the public restrooms with no view and lots of noise. My room smelled damp and old and was full of gnats. I immediately noticed all the stains on the carpet and flickering light bulbs. My bathroom was missing toilet paper and still had hairs all over the floor as if it hadn't been vacuumed. There was a light fixture hanging out of the ceiling, bubbles all over the shower ceiling, rusty fixtures, holes in the walls and stains on everything including my bed sheets, towels and furniture. The clock and wall outlet next to my bed didn't work but while trying to charge my phone I noticed old food crumbs around the mattress platform. I felt utterly grossed out. We went up to the top floor to see the view at the restaurant and we were shocked by the night and day difference in cleanliness and service. Upon checkout, there was a couple in front of us that was complaining about their bottom floor room and asking to be moved. We travel often to the SD area for work and have stayed in countless hotels and this was by far the worst experience. I've stayed in 2 star hotels in 3rd world countries that were much cleaner and updated than this. Terribly disappointing for nearly $300 a night. I honestly wish I could get a refund for one of these nights.

Noise was an issue being on the 1st floor. At around 5-6 AM, it constantly sounds like doors slamming.

Took pictures and videos to show hotel staff. The worst room ever, period. AC would not cool, blew warm air. Restroom door track broken, could not close door. Opened the sliding door to cool off room, but couldn't leave it open long because it had no screen. Large hole under front door, large enough for bugs to crawl through, have the picture to show how large the beam of light shinning through. No conditioner is shower. Arrived late to property, sign at front door stated "Go around to back entrance for access to hotel. Packing the luggage back into car. Drove around to back entrance, parked again, proceed to door. It was locked, knocked for a minute, no one came to the door. Noticed guests accessing front door through door. Packed the luggage back into car again, drove back around to front door. Walked past the no entry sign through the construction zone to the front door. Walked through the front door, and mentioned the sign to the front desk, she said sorry and she would take care of it. Next morning, sign is still there. I'm not saying I couldn't handle unloaded the luggage three times, but not preferred :). Woke up the next morning before 7am due to the construction tractor. Communicated all the issues to front desk the next morning, nice clerk typed all concerns into notes, and stated she could not process issue refund herself. Overall, just the worse place I have ever stayed. I am a General Manager myself, so I realize bad experiences can happen. But the staff should make it right to a customer, and own and fix the concerns. That is true customer service, when you know a customer received the short end of the stick. First time Yelp review, because I do know any company can have a bad day, but the attitude and actions can show effort of a company. I tried to unclick the one star, but yelp would not allow me to go any lower. To add additional experience. I call the hotel at 10am the day I checked in to alert them I would be driving in late, and would not arrive to the hotel until 9pm ish. The lady at their front desk stated if I didn't arrive by 6pm, they would give my room away. I said, that is why I am calling. I then asked what is the earliest I could check in, and she said 4pm. So I was like, so you are telling me if I do not show up between 4-6pm, you are giving my room away. She literally said yes. It's a major concern because I have my daughter with me. So I go round and round with this clerk for 20 minutes, and finally I say thanks for not helping. I say bye, and then I call back 2 minutes later. A different clerk answers, and she says no problem about arriving late and says she will add it to the notes and see you when you get here. I said thank you very much!

The room was fine. You can tell after you get out of the lobby that the rest of the hotel needs a bit of updating. You can definitely see the wear and tear and aging. The views from the hotel room you can't beat. Parking is very confusing. Still do not know if I had to pay for parking or not. Also, please ensure to lock your car. My car got broken into (luckily only sunglasses were taken).

We liked this hotel so much we stayed here again. The location is good. It's near Rt. 5 which runs you down to San Diego and up to L.A. But the traffic is horrendous! Weekends are the worse. Rush hour is bad. But we did a lot of walking. The beach is nearby and the neighborhood there is charming. Several shops and dining areas look nice. Kayak and surfing tours and instructors are along these shops. At the hotel the staff are friendly. I wish I knew all of their names. There was Lorenzo who greeted us, got our luggage and told us about the hotel and area. Upstairs, Terri and Eddy were top notch. The hotel is quiet. Every room faces the ocean, and the higher floors have a great view. The Cusp restaurant on the eleventh floor is one of the nicest you'll find. The bar at night is quaint and exquisite. We liked the bartender. The view of the ocean and palm trees is fabulous day and night, making it very romantic. If you have Hilton Honor points you may get credit toward the food there, which isn't very expensive, and it's good. We also were given many water bottles, as one day we drove out to the desert. There is only a private parking lot at a cost. This Curio by Hilton is at the top of our list.

Where happy people gathered to create the best time of their lives Great service! Close to town best restaurant .

Stayed here recently for a long weekend in San Diego. Overall, I was happy with our stay. I booked with points, not sure I would pay the cash price for this hotel though. Our room was nice and clean and stocked with higher end toiletries. Really nice shower too. And room came with a balcony. We tried to order a movie off the TV one night but the on demand didn't work. The hotel has a nice pool which we didn't think we'd be able to use in September but it ended up being heated so we did. That was nice. My biggest gripe was you are supposed to get a daily $25 food and beverage credit as part of your resort fee. We were excited to use it at their restaurant on their top floor, Cusp, which looked very good. I figured we'd get breakfast there everyday. Well, we get there and Cusp is closed and you can only use the credit at their poolside lounge which has an extremely limited menu. We looked at their menu and decided we weren't interested and ended up dining elsewhere. They probably should stop with their resort fee/dining credit thing until their actual restaurant is back in service. Had I known it was closed I would have booked the other Hilton La Jolla over by Torrey Pines. I also think charging $39 a day to park your car here is robbery, we aren't in the city, there's no reason to charge people already paying to stay at your hotel that much daily to park their cars. Despite all this, the hotel was clean and safe. I had an overall positive experience, I just probably would stay somewhere else next time.

Stayed at this hotel for a wedding weekend and got the Oceanview room with a balcony. Overall the hotel has a nice interior and the top floor restaurant is enjoyable with very good service, but there is alot of construction happening. This is not necessarily an issue as the noise isn't bad and the curtains provide plenty of privacy, but we couldn't use the balcony or enjoy the view at all because of the scaffolding and construction. I'm disappointed because we paid extra for this and we were really looking forward to it. Maybe book this hotel in several months when the construction is finished.

We for high floor ocean view & it was really nice the ocean view is AMAZING ! The workers were nice. But why do we have to pay an extra $40 for parking ‍ honestly I already paid literally $350 for one night and an extra $40 for parking That's too much

This hotel is OK, there were some good and not so good parts to staying here. The hotel itself is a little older construction, but had been renovated in the last few years. Stayed at this hotel during Covid, so there were limited services. No room service, no bars open, but there were very few guests at the hotel, so it was quiet and relaxing. The room was inexpensive for the area and for a King Suite with an ocean view on a top floor, but the parking was $39 a day. My parking pass card would not work on the way out of the lot one day, so I ended up having to pay twice and get it credited back later. The room was spacious and had large, nice size shower and bathroom, closet space. The room had a really small fridge that couldn't fit our food boxes and only a few beverages. The bed and pillows were comfortable, so we slept pretty well. On the second day of staying here, I started noticing white dust on the counters. I would clean off the counter top and notice hours later that this dust was everywhere. My laptop, clothes, counters, alarm clock, breathing in this dust. We had the patio door open to let the breeze in, so I figured it was blowing in from outside - but the trees were much lower than the floor we were on. Maybe it was coming from the AC units, I don't know. I took the pictures I attached and went to the front desk and spoke with the manager about the issues we had with the room. He said he would review my bill to see if they could adjust the cost for us. Before I could even get to the car, I got my adjusted bill - giving me $8 off for the parking mix up and nothing for having to clean our room of this crazy dust. We ended up leaving after that and checking into another hotel.

This review is for the amazing customer service at the front desk! Edlyn was a ray of sunshine from the communication before we checked in to her friendly interaction as we met her at the front desk and her smiling face as we departed this morning! It's rare to find these days so I just wanted to highlight her service!

Leaving the property I felt very disappointed in what I received for a $400+ nightly charge. The 11th floor restaurant was just opening after remodel and there seemed to be allot of confusion of its hours. The downstairs bar, restaurant has a nice environment, but horrible wine list and menu. There is nothing close to walk too and there is alot of traffic on the street below. What was most disappointing was we were on the 10th floor and at 11:30 PM they were moving furniture and making alot of noise on the 11th floor restaurant. Their response was " We aplolgize for the inconvenience" text book! I would not recommend staying here, there are much nicer places closer to down town for the same or lower price.

This review is long over due. I didn't want to write this up because the GM at the time Adam was extremely professional in helping to resolve our problem. I just recently heard another horrific story how this hotel almost ruined another wedding. Long story short, we were dealing with a events person named "Leslie" who was extremely insensitive, rude, used a disgusting tone of voice, and basically didn't give a shit! I ended up calling corporate and the woman I dealt with was extremely professional. Basically these people promised my niece certain things for her wedding. 30 days before, their wedding, they broke their promise and my niece was extremely stressed. The blocked rooms they said they would have for my niece, they broke. hotel guest we're having difficulty looking for a place to stay. We ended up moving the entire wedding to a different hotel who accommodated their hotel guest and made arrangements with another hotel to help out! (Shuttle and everything). It's sad to hear this hotel is still breaking their promises. I feel bad because if I wrote the review earlier, people would have fair warning. I would not recommend this place for anything.

Great hotel I've only stayed in the suites the are awesome. 3 balconies and 1 1/2 baths. Amazing views of the ocean. Short walk to La Jolla shores and all the restaurants. I highly recommend this hotel.

The hotel stay was OK. I liked that they had bikes available to use. The front desk staff mentioned it was free for 2 hours, or $5 for the day if using them longer. The hotel was pretty dated and not the best maintained. The mini fridge had exposed wiring and was pretty dirty. Weirdly, the shower had a "privacy" setting. So basically the person in the room could watch you shower unless you put this on. I've never seen that before. Pool was not impressive and not that nice. Location itself was decent, close to the beach and about 1 mile walk from "downtown" La Jolla, which is cute little shops and such. We had breakfast upstairs, and it was not that great. Not much seasoning and was super plain. Staff was friendly. There were 2 elevators, but only 1 worked. We resorted to taking the stairs because of how long the elevators took. We requested housekeeping, which never came until the day we were leaving. On that day, they came twice in the span of an hour, both times we told them "We don't need housekeeping, we are checking out." Finally, we had an issue with our F&B credit. We were supposed to receive $30/day. However, they failed to apply it to our breakfast. I called multiple times and they hung up every time. It also seemed to go to an outsourced center vs the actual front desk. I used the "chat" feature on the app, and the team never bothered replying. TLDR - plain food, old hotel, nice location, poor customer service, would not stay again

Dana is a fabulous dude who knows how to treat guests!! He upgraded our room to an ocean view and made our night!! This is a beautiful property in La Jolla and the views are spectacular. Our bed was comfy and spacious. Breakfast is served from 6-11 am. They have happy hour every day and there's a restaurant on the 11th floor. I would definitely stay here again even though it's 1.7 miles from town. Thank goodness for Lyft and Hilton partnering up. 3 points on the dollar for every ride you take. !!

I don't know how many hotels I've stayed at in San Diego (too many at this point, and mainly Hilton branded)... I stayed here for a few days after staying in Coronado for the first half of my trip as I wanted to be in the La Jolla area and relatively close to the beach. Overall, it wasn't a bad place for the location and had good views and pacific breeze, but would I stay here again? Probably not, and I say that mostly because there's far better places, it felt like I was staying in a run down hotel with a lack of upgrades and what appeared to be a lack of cleanliness. I guess I expected more, given my experiences in other Hilton-branded hotels like Homewood Suites and Hilton Garden Inns; not saying those places don't have their faults, but for a Curio hotel, you expect better. The hotel also requires you to pay for parking there as part of your stay, which I thought was ridiculous and despise every hotel that requires you to do so. Glad I at least stayed for the experience, though.

I came here Christmas weekend. I pretty much feel the same about the hotel as other Yelpers. The hotel could use a renovation, or at the very least, a deep cleaning. Nothing to offer but view. Self-parking is a ridiculous $39 per night. Two stars because of view and because I got what I came for - a quiet weekend. P.S. Skip the hotel's breakfast. Shorehouse Kitchen is a 5 min walk from the hotel.

Hotel La Jolla was perfect for our weekend stay. The location is ideal, as you can drive to downtown San Diego in a quickie, or peruse around the shops in La Jolla. The lobby and rooms have been tastefully remodeled, but I'm wishing they had done a bit more with the balconies. Instead, they have blocked them off. The showers are see through and the rooms provide an intimate, romantic getaway for couples. Unfortunately, the shades/curtains from the shower to the windows HAVE STAINS on them, YUCK! Even if they are not disease-infested, they are horrendous to look at. No one likes stains! I would suggest for them to replace them... There is a lovely restaurant and bar on the 11th floor, that gives you perfect ocean views of the Pacific Ocean.

If this hotel is 4 stars, then Motel 6 is a 3 star hotel! We are Hilton Diamond members and have seen many Hilton hotels over time. This one is hands down and by far the worst we have seen so far. Very disappointing, never seen a hotel where so many things went wrong and don't even have to if people would just care about doing a decent job. Starting from room not being ready at 4 pm to check in, fridge, coffee maker and alarm clock broken in room. Requested house keeping every other day, but no one showed up. After requesting it again, the pictures show how they left a pile of fresh towels on the sink and the rest untouched. We are diamond members and this was supposed to be an upgraded room. The furniture in the room is pretty worn and beat up. Not exactly the fancy resort room they are trying to sell you. Food at the Cusp restaurant is mediocre at best and quite pricey. Pool area looks nice, but far from being a resort style pool area. It is a whopping 3 ft deep. Outdoor bar only available on weekends. Manager walks around the hotel with a smile, but really does nothing when being confronted with the sad facts of the hotel he is supposed to run. To sum it up, the only really positive about this hotel are the views when you have a room at higher level or from the restaurant at the 11th floor. We forwarded review to Hilton HQ as well as they seem to care more than the hotel manager. Update: as we are still staying in this hotel, the manager did nothing but respond to this review. If this hotel is a four star hotel, then Motel 6 is a 3 star hotel. People get stuck in the parking lot and delayed for their appointments, because the gate of the parking lot is not working. So allow extra time to get out if you have a meeting to attend.

I stayed here for a weekend on a solo trip to just get away from LA, and I am beyond happy that I made the decision. My room was on the 10th floor, just below the restaurant on the 11th floor, so be aware of that if you stay on that level because there may be noise from high heels or movement in the restaurant above. It didn't bother me much though, I brought a little speaker to play music and spent a lot of time on the patio overlooking the ocean so it wasn't a big deal at all. I was promptly greeted by Dana at the front desk who was immensely helpful, friendly and informative throughout my stay. I really appreciate the kindness and great service! Shoutout to Dana, such a nice guy!! The bed was clean, the restrooms clean and appointed with the necessities, and the lighting was sufficient in the room (if the lamps by the bed don't turn on right away, flip the switches). It's a comfortable, spacious room with a patio big enough for 2 people to relax and watch the waves. If you want to ride bikes, there are some bikes you can check out that I saw others riding. I didn't partake so cannot comment on the actual bikes. The room came with a free breakfast voucher (only good for a couple of items in particular) or $10 off any menu item. I went for the eggs Benedict (there are several varieties). The restaurant of course also has amazing views and was pretty good about getting the food out and the service there was also very attentive. Anyway, I love this place so much after the peaceful and relaxing weekend I've spent here. It's my little slice of heaven! I will definitely be returning!!

Do not let the wine in the lobby distract you from the mold in the rooms; this place is nothing more than a cheap motel with a fresh paint job. Had to navigate an outdoor catwalk, connected balconies, and stay exposed to the elements just to get to our room. This venue is dicey and dirty. Not as advertised. Booked the room for three nights through a popular travel website and tried to immediately cancel upon seeing it in person. Tried to cancel the second and third night stay after learning that the hotel would charge us for the first night regardless. The hotel refused to allow any cancellation or modification of booking. We then tried to cancel the entire stay (through the travel website) but the manager refused, denied all cancellation, modification or early departure and insisted on charging us for all three nights regardless of whether we stayed (contradicting posted policies). The manager requested (through the website) that we reach out directly to the front desk. In an attempt to have a conversation with the manager Edelyn, we came down to the lobby. She declined. That manager did, however, continue to talk to other staff in the lobby about their upcoming schedules but turned her back to us and promptly walked away as the front desk staff continuously identified her as the manager (and the one that made the above decisions). Very concerning that this person refused to take accountability for her decisions, address our concerns, or even just have a face-to-face conversation about the issues. We left and found a much nicer venue just down the road for a reasonable price. Do not spend the money to stay here. Do not stay here. How humiliating!

This place is disgusting. We stayed for about 10 minutes yesterday before we left. I suggest you don't stay as long as us. The younger gentleman at the desk was in the middle of a phone conversation when we got there and was being really dismissive to someone on the phone while we waited to check in. Once they hung up on him, he helped us. It was fairly quick. The pictures below don't do the overall neglect in this room and justice. The worst part was that we broke one of those "Hilton CleanStay" stickers to get in, meaning someone actually cleaned this room! The staining on the fabrics aside, I'll say this. There is NEVER an excuse for urine stained anything or moldy caulking. It is so easy to avoid or correct with minimal proper maintenance. Both are health hazards and are not ever acceptable. We got back to the front desk and I said these words to the gentleman, "We're going to need a refund." He took our cards and said, "You're all set." I asked if he'd at least like to know why we were leaving and he stained at me for a second before letting out a heavy sigh and "I guess." I didn't tell him why. I said have a nice day and that he'd find out eventually. My wife and I have stayed in many Hilton properties and this place does not deserve the Hilton name. It's gross and the staff are rude. If they cannot do simple things like fix caulking or take a second to learn how to improve services, what else are they satisfied with overlooking? We won't be back.

This hotel gets five stars for location in La Jolla and value $225 mid week. Location is four blocks off the beach and easy walk or beach cruiser ride (hotel has available at no charge). Cool area with good restaurants and coffee shops two blocks away. Starbucks and gas station next door so easy refuel when time to go to airport. Room was above average. Nice view. Cool shower that is glass on both sides. Nice little balcony and ocean view. I was here for business. Would return to vacation. Unreal views from the restaurant bar on 11th floor. Two free drink coupons at check in. The coupons get a real tap beer or decent glass of wine. Most will not leave restaurant as it is comfy and views are amazing.

The Oceanview high-level rooms offer incredible views. While I rated the room 4 stars as it's nice but not amazing, I would still choose to stay there again. The service provided was exceptional!

TERRIBLE EXPERIENCE: ORIGINAL COMPLAINT: ---Night staff cant book rooms? Told me to call back at 7am?---what if i showed up at the hotel that night instead of calling the night before? I would have been turned away! Promised a follow up within 7-10 days (already too long) and I haven't heard anything NOW DAY 18! Not even when I checked in OR out. AFTER STAY: I wanted to file an additional complaint and nobody got black to me to file that one either! - Room was filthy (dust everywhere, clock disgusting)=====I HAVE PICS - Light falling off the wall=====I HAVE PICS - Light Fixture hardware not matching - Only Lotion/Soap stocked in room, no shampoo or conditioner - Front Desk was argumentative and didn't know Diamond Members received room upgrades - Front Desk used cuss words when trying to re-book room - Front Desk didn't have Parking Passes available at check in (DIAMOND has to pay for Parking???) Easy way for Hilton to GIVE AWAY clients to other major hotel brands! Especially during a Pandemic when businesses are offering crazy incentives to get more visitors to their hotels!

THIS HOTEL IS RACIST, UNPROFESSIONAL, SNEAKY, AND I WOULD NOT RECOMMEND THIS PLACE FOR ANY WOMEN OR PEOPLE OF COLOR. I stayed as a guest with a friend of mine, Sarah, at the Hotel La Jolla Curio Collection from June 25th until June 28th, 2020. When we arrived at the hotel, we had called prior to arrival for an early check-in. We had no issues. The front desk assistant provided us with our hotel keys, and Sarah swiped her card for the room. We were NEVER PROVIDED with the amenities of the hotel (i.e. indoor pool, local forms of transportation, nearby excursions, ice machine, etc.) The front desk assistant WAS NOT EVEN WEARING A FACE MASK OR FACE COVERING. Nonetheless, we checked into our room with no problems. The following day, June 26th was my birthday. We were quite noisy in the morning, and a following member of the Hotel came outside to ask us to lower our voices. We did. Then we received a call from the front desk manager, Kace (KC, Casey or however it is spelled) and she notified us that we would be receiving TWO noise complaints as well as a SMOKING FEE. We were smoking cigarettes on the balcony, but neither Sarah or myself were aware of the non-smoking policy. Nowhere in the hotel room (in its entirety), the elevator, the fire escape of the stairs is there any signs or notification of the hotel's non-smoking facility or policy. When we called the front desk and asked for the General Manager, Mike Mueller of the La Jolla Curio Collection - he could not answer any of our questions as to why we were not notified of the prior complaints with a warning or the policy of the non-smoking fee. I asked Kace, the front desk manager for her last name as well as the corporate office number she refused us. She not only WITHHELD COMPANY/CORPORATE INFORMATION, but also her personal information so that we would not be able to file a proper complaint. Sarah received a $550.00 charge on her debit card after we went out of our way to file a formal complaint with the corporate headquarters of Hilton. It was a means of retaliation and disrupted the entire weekend. She was charged $500 already for the room. When Sarah checked out of the hotel, she did receive the $300 back for the incidentals, but was still charged the $250.00 fee for smoking. Frankly, not only was this absurd, but it was also charged without proper accountability. We expressed that we have never stayed in ANY hotel without notice of hotel policies, as well as notification of how much charges would be. We were never notified that the smoking fee was $250.00. The managers were beyond rude, uncooperative, and hostile. I have attached photographs of the hotel room without any signs or notifications of the non-smoking policies and video clips of a WHITE woman smoking on her balcony. We were notified that this formal complaint would take up to 72 business hours to be handled. An entire week has gone by without someone reaching out to Sarah in regards to this matter. She was also informed that this complaint had reached the President's Office and therefore no one could touch the matter. When we received a response from the corporate office, they said nothing could be done and no remorse for their employees actions. Sarah INDEED RECEIVED HER MONEY BACK FROM HER BANK. We will be filing a CLASS A lawsuit against this establishment in regards to: U.S. Code Title 42, Chapter 21-Civil Rights Title 42, Chapter 21 of the U.S. Code prohibits discrimination against persons based on age, disability, gender, race, national origin, and religion (among other things) in a number of settings - including education, employment, public accommodations, federal services, and more. Chapter 21 is where a number of federal acts related to civil rights have been codified - including the Civil Rights Act of 1866, Civil Rights Act of 1964, and the Civil Rights of Institutionalized Persons Act.

Save yourself the agony of staying here and book somewhere else or cancel your reservation immediately if you've already made the mistake of booking this hotel, like I did. To start, I booked this hotel because of the location and amenities. It is walkable to the beach and looks great on a map. Little did we realize that it's at the corner of two very busy intersections (with our room being the closest to both in the corner). Don't get me started on the amount of noise in the rooms secondary to this... if you plan on sleeping, you're probably better off bringing a tent and camping a few blocks away on the sidewalk, that definitely would be more peaceful. We booked a deluxe king room. We are Hilton gold members (which I'll discuss more shortly), so although these rooms do not guarantee an ocean view, we were hoping for an upgrade so that we would have views of the sunset. When checking in we asked about an upgrade, which was not available. We also asked about a higher floor (as we were on the 3rd)... also unavailable. Being the positive people that we are, we accepted the fact that we couldn't change our room and we dropped our stuff off and then headed up to the restaurant to catch the view. The hotel advertises that their restaurant is on the top floor, so we figured if we didn't get the upgrade we would be able to head to the top for a drink and still catch the view. Upon arriving to the top floor, what did we learn? The restaurant was CLOSED. We called Hilton customer care who called the hotel to express our dissatisfaction. To our surprise, it seems that a new room was built and added on to the hotel because an hour after checking in, an oceanfront room upgrade on the 8th floor suddenly became available. At this point we took the room but it was way too late since the sun had already set. Since we were not able to use our food and beverage credit at the bar ($30/day for being Hilton Gold), we decided that we would use it on breakfast the next morning. We woke up and headed downstairs only to find that "there was no breakfast that day due to unforeseen circumstances." When checking out, we asked if they were able to credit us the $30 to our reservation since we could not use the food/dining credit and we were told "it has to be used on food and dining, but since there weren't any opportunities to do that they will credit us the amount in points." This isn't the same but we took it and left. The rooms are so outdated and dirty. There are chips in the tiles, chips in the paint, dust on the yellowing lights, hair from someone else in the shower, black mold in the grout of the shower floor and walls, and more. In conclusion, for the rate that you pay for this room, it's not worth it at all. There are hardly amenities and the ones that are advertised aren't even open. I would have had a better experience at a Howard Johnson. If you enjoy sleeping in dirt, not having access to food or drinks on-site, unhelpful staff, the sound of fast moving traffic, outdated rooms, or overpaying for things, then this is the hotel for you! If you aren't into all that, you should definitely look elsewhere. Sadly, we ended up canceling the second night we had here and booked a different hotel down the road that is much nicer and fairly the same price.

Save your money and go somewhere else trust me don't be a idiot like me and go blind folded took a big risk and it was not worth any penny of it besides my beauty sleep. Small hotel. The outside of it looks like the apartments that you see in the movies where they have drug dealers dealing in the corner of the stairs. The staff was friendly but the place it's not worth it. Especially the price that I got it for during the days that I got it. Would recommend the same price by the beach not ocean view.

Writing this from this hotel-- I would totally AVOID this hotel-- they are doing renovations so the no top floor restaurant or bar. Just a little food they serve on plastic plates and cocktails in plastic cups. Throw away plastic everything, no car chargers-- huh? The rooms are kinda nasty old and dirty-- mold bubbles in the shower drywall, the light switches are so dirty they are stained. Our room smells like cigarettes and mold-- I think the AC system is compromised. And if you want to sleep with the slider open then be prepared to listen to traffic rumbling by all night, so loud that you will wake up. All this for $500 a night and they don't even give you a cup of coffee in the morning. Not helpful passive front desk. $40 to park in the parking lot of garbage dumpsters. No thanks. Hard pass.

I'm currently staying at the hotel in a room on 8th floor. Apparently, there is some sort of construction going on on the 9th floor. This morning while I was standing on the balcony drinking coffee, large amount of water was pulled down from the 9th floor, making me soaking wet. Fortunately, I did not have my computer with me as I sometimes would do work with my computer on balcony. When I called the front desk, the manager did assure me she made sure the construction crew upstairs would not dump water again from upstairs, however, without mentioning anything for this scaring experience I encountered. My word of advice, if you have to stay here, do not get on the balcony, to protect yourself from having to go through with such an experience.