L3915FQfionag
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We stayed at this hotel from 2–7 September, booking three superior rooms for our family. We spent a substantial amount of money with the hotel including lunches, wine tasting, and a boat tour arranged through the concierge.||While the setting is beautiful, our overall experience was disappointing. A nice trip was soured by petty and unprofessional service on our final day.||On our final day, four family members left early in the morning, while two of us had later flights and planned to check out in the afternoon. The night before, we confirmed with reception that two of our rooms were not booked for the following night, and that a late checkout with no cost would be no issue. The following morning, we were told again that the 2 of our rooms hadn't been sold. However, we were surprised to be told that there would be an additional charge of €80 to check out 3 hours later than the usual time. ||After spending such a substantial amount of money at the hotel, this felt like an unnecessary and petty upcharge. The fact the hotel did not honour the initial receptionist’s promise is, to us, a clear sign that guest satisfaction takes a back seat to squeezing every last euro. In our view, charging €80 for 3 hours additional use of a room that had not been sold is ludicrous, especially after having spent so much money with the hotel.||When we raised our concerns with the hotel manager, the response was dismissive. It was clear to us at that point that this hotel does not value its customers. Our last day was ruined by unnecessary and negative back and forth with the hotel staff and the manager did nothing to resolve the problem.||We had noticed mixed reviews before booking — especially around poor customer service — but decided to give the hotel the benefit of the doubt. Unfortunately, we now regret that decision. For the price, we expected a far higher level of hospitality and professionalism.||Would not return, and would not recommend. There are many places in the region that offer true luxury without the arrogance and lack of care we experienced here.