Iconic Orthodontics of Summerhill

I had such a great experience at Iconic Orthodontics. The dental assistant, Rory, was so friendly, sweet, patient, and empathetic. She understood my concerns and put me more at ease. I'm so glad it was her assisting me. The environment was also nice. It's very aesthetically pleasing. There were snacks and drinks available, with a dj playing good music. I came on their 4 year anniversary, so they might not always have a dj with snacks and drinks, but one of the staff says they have good music. I wish the dentist was slightly more friendly, but I'm glad I went for my consultation.

I have had the absolute best experience at this office. Everyone acknowledges the patient from the moment they walk through the door. Great atmosphere and energy! The office is aesthetically pleasing and complimentary snacks and drinks are offered at every visit. The doctor himself has a very warm personality and serves as a great asset to the Summerhill community. This orthodontic team has helped me improve my smile and I am so grateful! I love it here and would recommend Iconic Orthodontics to anyone!

Update**: Dr. Morgan personally called me the same day I made this review to make things right and he was not aware of this issue. He took my constructive criticism positively and apologized for any inconvenience. He believes it was miscommunication on their end and took the feedback well, I can tell he cares about his practice and patients. Forever lost a potential patient. I’ve been waiting well over a month, approaching two, for my pre-treatment process for Invisalign to be sorted out. Unfortunately, I was informed by my insurance company which is CIGNA (a very well known insurance company) that the delay was due to your office submitting the wrong billing code. CIGNA even had to reach out to ensure the correct code was used, which is frustrating and concerning. I initially came in around February, and while I originally assumed some delay was normal, I’ve since learned from my insurance provider that this level of delay is not standard and should have been addressed much sooner. Additionally, I was told that “insurance is a courtesy,” which I find troubling. Most patients, myself included, plan to use their insurance benefits to the fullest extent, and that comment felt dismissive and unprofessional. I felt gaslighted being told I should submit the insurance myself… no the office should do that. I also called Andrea and was told I could come in today, then come to find out the appointment wasn’t even made but luckily I called before and was told to come in. The overall lack of urgency and customer service I’ve experienced. It feels as though my business is not valued, which is disappointing, especially after reading so many positive reviews… I will be taking my money elsewhere.

My experience with Iconic Orthodontics was nothing short of amazing. Thank you to Kim for putting my braces on , very nice and gentle. Definitely recommend!!

I enjoyed my experience at Iconic Otho today! Kim put my braces on fast and efficient while making me comfortable during my service. I am excited about the upcoming process at Iconic Orthopedist.

I have had the most challenging experience with this office. I'm not sure if these other 5-star reviews were incentivized or if they are legitimate, but I feel a duty to share my experience based on the truth. The office is clean and welcoming, I will give them that location is great, parking is a challenge, and I really do wish I could give them a 5-star review, as I was very hopeful and even relatively satisfied through the first year of my son's treatment- My issues stem from the organization, including constant incorrect appointment dates and times, rudeness by some staff members, and the orthodontist, Dr. Morgan, himself. My son was initially scheduled to have his braces removed in April or May, but he broke one bracket, which was fixed within 48 hours. They said 48 hours set him back a month which did not make sense but- when I called in to get an expected time of treatment completion Dr. Morgan told me it was "unfair" for me to ask him to look at my son braces to get and ET of completion and he would get to it when he got to it. I was flabbergasted, and this comes on the heels of my consistent requests over the past two months for an estimated time of completion, due to my son's move to another state to attend college... I'm sorry, I thought I was paying for a service, and I was within my purview to know when the service would be completed. I couldn't understand why this request was being met with resistance. My son finally gets his braces off next month. They again scheduled him over six weeks out, which prolongs his time in the braces. I requested an earlier date because I would be out of town on the 15th, so I went in and explained this to the young lady at the desk. She rescheduled him for the 8th to accommodate us. The 8th came, and I called to confirm the time because I had not received a confirmation and was told it had never been changed... My son will be off to college in another state in a month, so this is a considerable inconvenience. He was supposed to have them off in May at the latest. We've never missed a single appointment, etc. However, they don't seem to care that he will be out of state and needs to stay on a strict timeline to have them off in early August before his move. Even if there was a necessary reason to prolong the treatment, I couldn't understand why it wasn't communicated and why it became an issue when I inquired... so strange. Update: My employer changed our dental insurance last year. Unfortunately, my new insurance did not pay as much towards my son's braces as my previous coverage did. No one from the office ever mentioned anything to me about the change in coverage until my son's last adjustment, when they stated that he couldn't remove his braces or retainer until the balance that I had no idea existed was paid off. Over $ 1,200.00. Keep in mind that my insurance was changed nearly a year ago, yet it was never mentioned. This was infuriating... I wish they had enough respect for their clients to stay on top of billing. It would have been much easier to pay $100.00 extra a month, as opposed to dropping $ 1,200.00 on a random Tuesday. I suggest they conduct a 180- and 90-day review of patients nearing the end of their treatment plan. It's been exhausting; the ineptitude and rudeness are the cherry on top.

An amazing experience from the moment I entered the building. Modern interior with nice music playing. The staff is so nice and accommodating!! I chose Dr. Morgan’s office because of the modern esthetic and that he carries gold braces. He also does other services like Botox! Having my orthodontist do my Botox treatments makes me feel comfortable and it’s a one-stop shop! Thanks to the staff at the front office and the techs for making my adult braces treatment truly amazing!

Got my braces put on today and everything was wonderful from customer service to getting my braces put on to the aftercare instructions! I really love Iconic! Schedule your appointment now!