Julie M.
Yelp
First I would like to say I love North Beach and little Italy. I've grown up in the Bay Area so coming here is always a treat.
Well we were walking and decided we would stop and have a pizza, a glass of wine and a beer.
I noticed it was not too busy but had some customers inside and outside. Which was a nice touch to choose where to sit.
Our first person who came up was a man with glasses and we thought he was the owner and asked us about water. Then afterwards a younger young lady came out to take our ordered. At the same time we ordered the margarita pizza, glass of white wine and a draft beer which we were excited to eat and drink together.
We sat and enjoyed the nice winter day. The man in the glasses came out to check on us. I did notice he took a picture of us at one point which was odd.
Next, our pizza came out, which was within 10 minutes. But we noticed we didn't have drinks. Nor was there a lot of basil or mozzarella cheese on our pizza and half of the crust/pizza was burnt.
We started to eat Eventhough we wanted to have our drinks with our food. But the waiter and the man were not in sight. We waited and waited, no drinks, finally we had to tell the guy with the glasses and the young girl. He explained to me, "sorry and that the drinks would be completely on the house."
With that being said, he also explained the girl was new and didn't know, and she came back also apologized however when she finally did bring the drinks it was dirt swirling in the glass, which happened twice, she also brought a Tiramisu cake, which we did not ask for. I thought it was a nice gesture on top of the drink comp.
Lastly, when we had more apologies, she brought the bill. & I admittedly saw we got charged for the drinks. I went inside to the man whom said they'd be taken care of, and told him, he then handed over my ticket to some woman I had never seen through this whole service interaction. So, I then I had to explain to her what I was promised and told, and she asked about the wine and debris in the glass (which it was twice), I explained and she looked very annoyed. Said she check the bottle. And proceeded to comp the drinks.
When I went outside with my partner we soon after were finishing our drinks. The woman comes outside, and in a rude tone, comes after us about how we got comp drinks and a cake, which remember I did not ask for! And I was told drinks would be comp for the issues we had dealt with at our diner experience. She made excuses to why the glasses kept having debris in it after she took "care of it."
She made it seem we were taking advantage but we were not. She told me, "there won't be a next time." I looked at her and thought in my head, that was very uncomfortable and unprofessional as a manager of a high end restaurant to come out and press the issue when it had already been resolved.
So, no, there won't be a next time. And you cannot treat customers that way.
-The pizza lacks cheese and basil
-wine pour was weak
-service for the ones whom try to make it right.
-tables are not sturdy
-but the cake was good!
Last note, I will not be coming back because of how she came out at the end. However, maybe your experience will be better than mine.