Our R.
Yelp
Retaliation for bad review.
Customers for over 5 yrs from when Chef Bracamontes amazed us with his creations, we had given this place a 5 star review, however, our recent experience forced us to modify it. It is not about the food, unfortunately we never ate our pasta since it took over 52 minutes to make it available after we finished our salads. We pre-paid, waited at the front desk for a partial to-go order ; we had tickets for a show 2 blocks away. Food was placed in our trunk and when we got home after 3.5 hours it was a lump of gummy crap that ended up in the trash can.
The upsetting issue was that this manager called us shortly after we left and began to explain that if we have tix to shows near by, we better show up earlier as it is suggested on website. Well, we do this about a dozen times/yr. We pointed out to him that his website also states "IF YOU ARE UNABLE TO DO SO, PLEASE CALL US AND PRE-ORDER YOUR APPETIZERS SO THEY ARE READY UPON YOUR ARRIVAL". We don't get appetizers nor desserts so we didn't pre-order anything.
We never got an apology from this person, only condescending reprimands! He suggested next time we alert our waiter that we have a show to attend as we place our order. Well .. our waiter, Adian, was on top of it as "HE" was the one that asked if we are attending a show. Adian apologized several times for the kitchen delays ... this person then said: "well then, I will have to have a chat with that waiter" .. way to go, throw the great waiter under the bus but don't take any responsibility for your inability to manage & lead.
This vindictive man took the time to actually have our 100 points on OpenTable reservation reversed and deducted from our account (Confirmation #: 24595) by falsifying a cancelling of our reservation 2 minutes after our conversation ended as if we were a no show. Seriously? That jeopardizes our OpenTable account.
We have the Visa receipt & original OpenTable confirmation thanking us for the "Check-in". We filed a formal complaint with OpenTable against retaliatory actions by restaurants for negative reviews.
We called the next morning to get his name & were told that was Michael K. himself, the owner... & manager .... + also that night's line cook. Wow .. a triple failure. Michael, mistakes happen, all you had to do was say we dropped the ball on this order.
We hope you treat your wonderful staff with a lot more dignity & respect than we were treated. Lastly, at the start of our last phone call, you proclaimed " ... you are on a recorded line", that automatically grants both parties equal consent for that 4 minutes & 34 second call.
Defamation: the act of communicating false statements about a person that injure the reputation of that person