Rich B.
Yelp
This review is for delivery through their official website, which I had an awful experience with that hopefully others can avoid.
I ordered several slices for delivery on their official website. As you can see from the picture, Delivery is clearly-stated and I paid the $5.99 fee.
After ~40 mins of my order status being that 'a courier was on the way' and the initial ETA passing, I called the restaurant requesting a status update. I was told that no one had come to pick the food up and that it was a third party's issue. However, when ordering from their website, there is no mention of Door Dash, GrubHub, etc, so myself and any other customer is not privy to whatever delivery service Impasto uses - we expect Impasto to arrange it themselves.
After I pressed for more information, the woman on the phone then told me that when someone orders through their website, the customer has to pick the order up. She did not seem to understand or care about the fact that I paid a delivery fee and that my order clearly stated delivery was confirmed (as the picture shows). We were on the phone 15 minutes, and to make matters worse she would not process my refund, stating that the owner would call me. The owner never called me, but fortunately when I called back that evening a different woman processed my refund on the spot (thank you).
Overall this was an extremely frustrating experience with a business that had seemingly no comprehension or concern of simple facts.