傑夫
Google
The ambiance was pleasant, and we were seated by the window—a perfect setup for what I had hoped would be a wonderful lunch with my family. Unfortunately, the experience was completely overshadowed by the terrible service from the staff.
I never expected a high-end Chinese restaurant to have employees constantly hovering around our table, clearing items in a disruptive manner while we were trying to converse. They were not only impolite but also cold and indifferent—especially when handling dishes, which was handled quite rudely.
To make matters worse, we had to help ourselves to water from a hot water pot left on the table. While that wouldn’t normally be an issue, when a staff member did come to refill it, they did so with such loud and careless noise, showing no consideration for the guests around.
The most frustrating part was that when we left, not a single person—not even the front desk staff—bothered to say goodbye, thank you, or even acknowledge us. At least eight employees passed by us without a word. Basic hospitality and customer courtesy were completely absent.
As for the food, it was mediocre at best. I’ve visited for dinner before and had a much better experience in terms of service. I’m not sure if there’s been a change in management, but even the quality of the dim sum has noticeably declined.