Michael H.
Yelp
I like this place but they have adopted a practice I find abhorrent. Today, I stopped in for lunch and it was a $25 bill. Service was good and I left a 20% tip - all fine and good. But then, after paying my bill, I see they charged an additional 4% for, I assume, the use of a credit card.
Here's the deal. First, credit card companies have ALWAYS charged merchants for accepting them. Yes, it has grown from 2-3% to sometimes 4%, but this is now being passed completely onto the care user. Okay... how about telling customers up front? Nothing on the menu, nothing from the server, no little signs anywhere by the register, and when my bill was rung up, nothing from the person handing me the receipt.
I get they could just up the costs of their menu items to cover this and I wouldn't know any different. But guess what, that makes perfect sense and I wouldn't care, because that is why one posts a price. It allows the customer to decide what they want. What makes this worse though, is the fact the owners work the floor, serving customers - so they are the ones who made this lack-of-transparency decision. Call me a Chad or Karen, but lately I have been really getting tires for these deceptive methods of increasing their revenue.
It may be tilting at windmills, but Jaobo's lost my respect and my business.