Brandi Valentine
Google
***UPDATE: Jack Allen’s has since reached out to me to make this right, so I have updated and increased stars for service.
Visited this location on May 23rd.
The meal that I had was wonderful. However, the service that our group received was not.
Our waiter, Brandon seemed to have an attitude from the moment he approached the table. He checked on our table once and then next time he came to the table, he put the check down. We had two in our group that wanted to order dessert, so we tried to flag him down , but it took quite a bit of time. When he finally came back to the table, we asked if we could have a dessert menu and he was very annoyed and rattled off the desserts very quickly and unintelligible.
We ordered a dessert, and I asked him if he could please separate our checks as we had four in our party. He snatched the check out of my hand and very curly said, “yep.”
When he came back to bring the checks, he knocked over a full glass of water, which went all over my phone, credit card and lap. It traveled the whole length of the table and went into another person’s lap as well. We were both soaking wet.
Brandon was very apologetic and did the best he could by bringing some more napkins, but we were soaking wet.
Just as we were getting ready to leave, someone who we assume was the manager, he did not introduce himself, came over and asked how everything was. He was told there was a spill. We told him that two of us were soaked and he said, “well at least it was just water, have a good night.” And he promptly walked away.
While the food was delicious, the service left much to be desired. We went to an event after dinner, and my colleague and I were wet through our clothes for a good while.
Had Brandon’s attitude been better from the get-go, he may not have spilled the water. I understand that was an accident, but the attitude mixed with getting water poured in my lap, mixed with the manager not seeming to care at all, was a bad combination.
When I attempted to reach out to Jack Allen’s on their website, I found there is no way to send an email to them. I sent a message on Instagram with no response. I wanted to reach out privately to be respectful, but there was no effective way to do this.
This is not the Jack Allen’s experience that I’ve come to know.